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About This Manual Thank you for choosing Akuvox R29 series door phone. This manual is intended for the administrators who need to properly configure the door phone. This manual applies to 29.30.2.907 version, and it provides all the configurations for the functions and features of R29 series door phone.
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Introduction of Icons and Symbols Warning: Always abide by this information in order to prevent the persons from injury. Caution: Always abide by this information in order to prevent the damages to the device. Note: Informative information and advice from the efficient use of the device.
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Related Documentation You are advised to refer to the related documents for more technical information via the link below: https://knowledge.akuvox.com...
Table of Contents 1. Product Overview....................1 2. Change Log......................1 3. Model Differences....................2 4. Introduction to Configuration Menu..............5 5. Access the Device....................8 6. Language and Time Setting................11 6.1. Language Setting..................11 6.1.1. Language Setting on the Device..........11 6.1.2. Language Setting on the Device Web Interface......12 6.2.
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7.7.3. Upload Screen Saver..............23 7.7.4. Upload Home Screen Background Pictures......25 7.7.5. Upload Background Picture in the Time-displaying Area..25 7.8. Upload Device Booting Image..............26 7.9. Upload Device Logo.................. 27 7.10. Configuration for Scenario-based Screen Display Mode....27 7.10.1. Building Mode Home Screen Configuration......29 7.10.2.
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9.2.2. SIP Call DND&Return Code Configuration......... 49 9.2.3. SIP Server Configuration.............. 50 9.2.4. Outbound Proxy Server configuration........51 9.2.5. Data Transmission Type Configuration........52 9.2.6. SIP Hacking Protection..............53 9.3. Dial Options Configuration..............54 9.3.1. Quick Dial By number Replacement........... 54 9.3.2.
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11.2.2. Contact Configuration on the Web Interface......72 11.2.2.1. Contact Management............73 11.2.2.2. Contacts Import and Export on the Web Interface..74 11.2.2.3. Contact List Setting............74 11.2.2.4. Contact List Display Setting........... 75 12. Door Access Control Configuration..............77 12.1. Relay Switch Setting................77 12.2.
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12.6.2.1. Basic Facial Recognition Configuration on the Web Interface..................... 93 12.6.2.2. Facial Recognition Improvement........94 12.7. Configuring RF Card for Door Unlock...........94 12.7.1. Configure RF Card on the Web Interface........95 12.7.2. Configure RF Card Code Format..........96 12.7.3. IC/ID Card Control................97 12.7.4.
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13.3.1. Web Server Certificate.............. 117 13.3.2. Client Certificate................ 117 13.4. Motion Detection.................. 118 13.4.1. Motion Detection Setting on the Device........ 118 13.4.2. Motion Detection Setting on the Web Interface....119 13.5. Security Notification Setting...............121 13.5.1. Email Notification Setting............121 13.5.2. FTP Notification setting............122 13.5.3.
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21.2. Integration with Milestone..............154 21.3. Integration via HTTP API..............155 21.4. Lift Control Configuration..............158 21.5. OSDP Setting..................160 21.6. KeyKing Setting..................161 21.7. Akuvox EC32 Lift Controller..............161 21.8. ZKT Lift Controller.................163 21.9. Mobile Community................163 22. System Reboot&Reset..................165 22.1. Reboot....................165 22.1.1.
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22.2. Reset....................... 166 22.2.1. Reset on the Device..............166 22.2.2. Reset on the Device Web Interface.........167 23. Abbreviations....................168 24. FAQ........................170 25. Contact us......................174...
R29X Door Phone Administrator Guide 1.Product Overview Akuvox R29 series is an Android-based IP video door phone with a touch screen. It incorporates audio and video communications, access control and video surveillance. Its finely-tuned Android OS, Cloud and AI-based communication technology allow featured customization to better suit your operation habit.
R29X Door Phone Administrator Guide 2.Change Log The change log will be updated here along with the changes in the new software version. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Standby Power Power Adapter Full Load 16.6W Consumptio Color Option Silver Silver Black Silver AKUVOX SMART INTERCOM www.akuvox.com...
Phone book: this section involves Call log, phone book management. Upgrade: this section covers Firmware upgrade, device reset&reboot, configuration file auto-provisioning, PCAP. Security: this section is for Password modification. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Mode selection: 1. Discovery mode: it is a plug and play configuration mode. Akuvox devices will configure themselves automatically when users power on the devices and connect them to the network. It is a super time-saving mode and it will greatly bring users convenience by reducing manual operations.
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2. Akuvox PC Manager: distribute all configuration items in batch on a LAN. 3. IP scanner: it is used to search Akuvox device IP addresses on a LAN. 4. FacePro: manage face data in batch for the door phone on a LAN.
R29X Door Phone Administrator Guide 5.Access the Device Before configuring Akuvox R29 series door phones, please make sure the device is installed correctly and connects a normal network. Using Akuvox IP scanner tool to search the device IP address in the same LAN. Then use the IP address to login in to the web browser by user name and password admin and admin.
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R29X Door Phone Administrator Guide Note You can also obtain the device IP address using the Akuvox IP scanner to log in to the device web interface. Please refer to the URL below for the IP scanner application: https://knowledge.akuvox.com/docs/how-to-obtain-ip-address -via-ip-scanner-1 ...
On R29Z/R29ZL the language is Chinese by default, so there is no such option when first time boot up. 6.1.1. Language Setting on the Device To configure the language display on the device Language setting screen. AKUVOX SMART INTERCOM www.akuvox.com...
6.1.2. Language Setting on the Device Web Interface. To configure the language display on the device web interface Phone > Time/Lang > LCD Language. Note: R29Z/R29ZL only supports English and Chinese for LCD and web display. 6.2. Time Setting AKUVOX SMART INTERCOM www.akuvox.com...
“M-D-Y”; “D-M-Y”; “Y-M-D” and then press the Confirm tab for the confirmation. Time Format: you can either select 12 hour or 24 hour time format as you like, and then press the Confirm tab for the confirmation. AKUVOX SMART INTERCOM www.akuvox.com...
NTP server of its time zone so that the NTP server can synchronize the time zone setting in your device. To configure the time setting on the web Phone >Time/Lang >Time interface. Parameter Set-up: NTP Server: enter the NTP server you obtained in the NTP server field. AKUVOX SMART INTERCOM www.akuvox.com...
ON: select “ON” to enable the Infrared LED light to stay on permanently. OFF: select “OFF” to turn off the Infrared LED light. SCHEDULE: select “SCHEDULE” to turn on the infrared LED according to AKUVOX SMART INTERCOM www.akuvox.com...
LED type to either “ Auto” or “ Schedule”. 7.2. Infrared LED Setting on the Web Interface You can also select the LED type on the device web Intercom > LED Setting > LED Fill Light interface if needed. AKUVOX SMART INTERCOM www.akuvox.com...
LED light on the card reader area stay on, you can also set the timing for the exact time span during which the LED light can be disabled in order to reduce the electrical power consumption. AKUVOX SMART INTERCOM www.akuvox.com...
Intercom > Advanced > LCD interface. Parameter Set-up: High Contrast: click to enable or disable the high contrast function. AKUVOX SMART INTERCOM www.akuvox.com...
LCD screen according to your heat control setting. To set up the LCD heat control, navigate to Intercom > Basic > LCD Heat Control. Parameter Set-up: Heat Switch: enable the heat control function if needed. AKUVOX SMART INTERCOM www.akuvox.com...
PMW value is the brighter the light is. 7.7. Screen Display configuration R29 series door phone allow you to enjoy a variety of screen displays to enrich your visual and operational experience through the customized setting AKUVOX SMART INTERCOM www.akuvox.com...
If you want to select “Custom” you need to click the Submit tab before you can see a color and hue controller with which you can adjust the color to your preference, and you are required to click Submit tab again for the validation. 7.7.2.Await Screen Setting AKUVOX SMART INTERCOM www.akuvox.com...
When the screen saver is disabled, the device screen will be turned off. Wake Mode: select the method for the screen awake mode. Select “IR Detection” if you want to awake the screen via IR detection. Select AKUVOX SMART INTERCOM www.akuvox.com...
Detection” if you want to awake the screen via IR detection. Select “Manual” if you want to awake the screen by touching the screen. Select video detection if you want to awake the screen by video-based motion detection. 7.7.3.Upload Screen Saver AKUVOX SMART INTERCOM www.akuvox.com...
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Note: The pictures uploaded should be in JPG format with 2M pixels maximum. The previous pictures with a specific ID order will be overwritten when repetitive designation of pictures to the same ID order. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 7.7.4.Upload Home Screen Background Pictures R29 series door phones allow you to customize the home screen background picture display in the Building mode, Villa mode and Office mode on the device web Phone > Import/Export > Import Contact Background(.png) interface.
7.8. Upload Device Booting Image You can upload the booting image to be displayed during the device’s booting process if needed. To configure the configuration on the web Phone > Import/Export > Boot Animation (.png / .zip) interface. AKUVOX SMART INTERCOM www.akuvox.com...
Scenario-based Screen Display Mode R29 series door phones offer you four types of screen display modes for the application scenarios: Building Mode, Office Mode, Villa Mode, and Alphanumeric Mode. You can make the configuration on the device web Intercom > Key/Display >Theme interface to select the specific mode based on actual application scenarios.
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Please refer to the default home screen display of the application based modes below: Villa Mode Screen Display Building Mode Screen Display Alphanumeric Mode Screen Display Office mode screen display is not shown here as it shares the similar home AKUVOX SMART INTERCOM www.akuvox.com...
Name: enter a new name to replace the original type name, but it does not change the attribute of the type. Value: it is available for those features that need to be set up numbers, AKUVOX SMART INTERCOM www.akuvox.com...
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Language 1/2/3/4: select the order the language display. For example, if you set the language 1 as English, then the English language will be AKUVOX SMART INTERCOM www.akuvox.com...
“homepage”. Type: set the type of icon you want to display on the villa mode home screen. Name: name the icons on the villa mode home screen. AKUVOX SMART INTERCOM www.akuvox.com...
7.10.3. Alphanumeric Mode Home Screen Configuration Alphanumeric Mode is used in the apartment with room number that carries both English alphabetic and numbers. You can navigate to Intercom > Key/Display > Display Setting Of The Alphanumeric Theme. AKUVOX SMART INTERCOM www.akuvox.com...
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Default Keypad: select numerical keypad or alphabetical keypad for ”Tower” and “Flat” keypad. Name: change the icon names for Concierge, QR Code, and PIN if needed. Alphabet Keypad: select the letters you want to display on the keypad. AKUVOX SMART INTERCOM www.akuvox.com...
Mic volume and open door tone configuration. Moreover, you can upload the tone you like to enrich your personalized user experience. 7.11.1. Volume Configuration To set up the volumes on the device Volume screen. AKUVOX SMART INTERCOM www.akuvox.com...
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Keypad Volume: adjust the volume for the button touch sound. To set up the volume on the web interface, navigate to Phone > Audio > Volume Control. AKUVOX SMART INTERCOM www.akuvox.com...
7.11.2. Open Door Tone Configuration You can enable or disable various types of Open Door Tones on web Phone > Audio > Open Door Tone Setting interface. AKUVOX SMART INTERCOM www.akuvox.com...
Guiding Tone Mode: select Apartment or Building guiding tone for the contact list screen. 7.12.Upload Tones You can upload various types of tones for door openings and tones for the various type of icons etc. AKUVOX SMART INTERCOM www.akuvox.com...
Static IP: select the static IP mode by checking off the DHCP square box. When static IP mode is selected, then the IP address, subnet mask, default gateway, and DNS servers address have to be manually configured according to your actual network environment. AKUVOX SMART INTERCOM www.akuvox.com...
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DNS2 server when the primary DNS server is unavailable. To check the network on the web Status > Network information Interface. To check and configure network connection on the device web Network > Basic > LAN Port interface. AKUVOX SMART INTERCOM www.akuvox.com...
Starting RTP Port: enter the Port value in order to establish the start point for the exclusive data transmission range. Max RTP Port: enter the Port value in order to establish the endpoint for the exclusive data transmission range. AKUVOX SMART INTERCOM www.akuvox.com...
Community, Unit, Stair, Floor, Room in sequence. Device Extension: enter the device extension number for the device you installed. Device Location: enter the location in which the device is installed and used. AKUVOX SMART INTERCOM www.akuvox.com...
Only R29C-L has an LTE module and the LTE setting only shows after inserting the SIM card. To configure the LTE setting on the device Cellular Network screen. AKUVOX SMART INTERCOM www.akuvox.com...
8.5.1.LTE Data Usage Control 8.5.1.1. LTE Data Usage Check LTE data usage in R29CL door phone can be checked on the device web Network > Data Usage > Data Information interface. AKUVOX SMART INTERCOM www.akuvox.com...
Data Reminders: set the data percentage point to trigger the notification. For example, if the data percent point reaches the default value “80” actions will be executed for the purpose of notification when it reaches 80 the data percentage point. AKUVOX SMART INTERCOM www.akuvox.com...
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Action To Execute: click “Email” or “HTTP URL” for the Email notification or notification via HTTP URL when the data usage reaches the limit. Http URL: enter your HTTP URL for the notification purpose. AKUVOX SMART INTERCOM www.akuvox.com...
You can make SIP calls (Session Initiation Protocol) in the same way as you do for making the IP calls on the device. However, SIP call parameters related to its account, server, and transport type need to be configured first before you can make calls on the device. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 9.2.1.SIP Account Registration R29 series door phones support two SIP accounts that can all be registered according to your applications. You can, for example, switch between them if any one of the accounts failed and become invalid. The SIP account can be configured on the device screen and on the device web interface.
Display Label: configure the device label to be shown on the device screen. Register Name: enter the SIP account register Name obtained from the SIP account administrator. Password: enter the password obtained from the SIP account administrator. 9.2.2.SIP Call DND&Return Code Configuration AKUVOX SMART INTERCOM www.akuvox.com...
Two SIP servers can be set up for the device in order to achieve call session through the SIP servers between intercom devices. SIP server 2 serves as a backup to SIP server 1. To do it, on the device web Account > Basic > Preferred SIP Server/ Alternate SIP Server. AKUVOX SMART INTERCOM www.akuvox.com...
An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server in order to establish call session via port-based data transmission. To configure the outbound Proxy server on device web Account > Basic > Outbound Proxy Server interface. AKUVOX SMART INTERCOM www.akuvox.com...
(User Datagram Protocol), TCP(Transmission Control Protocol), TLS (Transport Layer Security) and DNS-SRV. In the meantime, you can also identify the server from which the data come from. To do the configuration on the device web Account > Basic > Transport Type interface. AKUVOX SMART INTERCOM www.akuvox.com...
SIP hacking prevents SIP calls from hacking on the Internet. Parameters Set-up: Prevent SIP Hacking: enable to active this feature during using sip call. This feature is only available for SIP call, not IP call. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 9.3. Dial Options Configuration R29 series offers a variety of Dial options that allows you to have fast dial experience while relieving you off memory burden due to long and complex dial numbers. 9.3.1.Quick Dial By number Replacement...
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“101” then the five intercom devices with the dial number will be called to at the same time when you dial 101. To configure the setting on the web Phone > Dial Plan > Rules Management interface. AKUVOX SMART INTERCOM www.akuvox.com...
You can press the dial icon by the dial name to make calls. Parameter Set-up: Show: select the Quick Dial in order to conceal the time display. If you select the clock option, then the time will be displayed on the time screen. AKUVOX SMART INTERCOM www.akuvox.com...
You can make calls by pressing the specific tabs to make speedy calls without entering any dial numbers. To configure the speed dial on the web Phone > Speed Dial > Speed Dial Contacts Management interface. AKUVOX SMART INTERCOM www.akuvox.com...
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Speed Dial Theme: select speed dial tab layout among 9 options to your preference. Each option offers you the different layout of dial tabs along with changes of the soft keypad arrangement on the dial screen. The 9 options are explained as follows: AKUVOX SMART INTERCOM www.akuvox.com...
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“ 8 Keys”if you want to display 8 dial tabs with no keypad. 16 Keys select“16 keys” if you want to display 16 dial tabs with no keypad. 64 Keys select “ 64 keys” if you want to display 64 dial tabs with no keypad. AKUVOX SMART INTERCOM www.akuvox.com...
R29 allows you to make speed dial to the contacts in one contact group. So When you press the reception icon on the door phone, you can dial the all contact numbers in the group at the same. You can navigate to Intercom > Key/Display > Speed Dial Setting. AKUVOX SMART INTERCOM www.akuvox.com...
SIP/IP call automatically by setting up the time related parameters. In addition, you can also define the mode in which the calls are to be answered. (video mode or audio mode) To do the configuration on the web Account > Advanced > Call interface. AKUVOX SMART INTERCOM www.akuvox.com...
9.7. Sequence Call Configuration Sequence call is a function supported by Akuvox cloud which releases a group of sequence call numbers for the application. You can call the targeted group of sequence calls (e.g. your extension numbers in your kitchen, bedroom, etc.) in sequential orders until the call is answered.
Sequence Call function should be supported by SmartPlus, please contact Akuvox technical support for more information. 9.8. Web Call Configuration In addition, to make IP/SIP calls directly on the device, you can also make the call on the device web Intercom > Basic > Web Call interface without approaching the device physically for testing purpose, etc.
9.9. Call Settings 9.9.1.Maximum Call Duration Setting R29 series door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the calling automatically.
“DTMF”, “HTTP” command, “DTMF Or HTTP”, and “DTMF, HTTP or Input”. Timeout: the time out value can be set up from 1 second to 15 seconds. 5 seconds is default. The call will be automatically hang up within this AKUVOX SMART INTERCOM www.akuvox.com...
You can navigate to Intercom > Basic. Parameter Set-up: Two-Way Video Enable: enable the two-way video, which allows you to see the callee’s video image on the door phone during a video call. AKUVOX SMART INTERCOM www.akuvox.com...
SIP Calls 10.1.Audio Codec Configuration R29 series supports four types of Codec (PCMU, PCMA, G729, G722) for encoding and decoding the audio data during the call session. Each type of Codec varies in terms of sound quality. You can select the specific codec with different bandwidths and sample rates flexibly according to the actual network environment on the device web Account >...
R29X Door Phone Administrator Guide 10.2.Video Codec Configuration R29 series support H264 codec that provides a better video quality at a much lower bit rate with different video quality and payload. To do the configuration on device web Account > Advanced > Video Codec interface.
11. Phone book Configuration 11.1.Phone book Configuration on the Device You can configure the phone book in terms of adding and modifying groups or contacts on the device directly. To configure the phone book on the device Contact screen. AKUVOX SMART INTERCOM www.akuvox.com...
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Dial Type: select and assign the group name to an account. If you select the default option, then the contact number will be called out from SIP account 1 if the contact numbers are set up in both SIP Account 1 and 2. AKUVOX SMART INTERCOM www.akuvox.com...
11.2.Phone book Configuration on the Web Interface 11.2.1. Managing Contact Groups on the Web Interface You can configure contact and contact groups by adding and editing them on the web Contact > Contact List > Group interface. AKUVOX SMART INTERCOM www.akuvox.com...
Setting interface where you can also upload the contact pictures if needed. Parameter Set-up: Name: the name of the contact. Phone: the phone number of the contact. It supports IP address and SIP number. Email: the email address of contact. AKUVOX SMART INTERCOM www.akuvox.com...
You can search, display, edit and delete the contacts in your phone book. Moreover, you can also dial out using the contact number directly. To do this configuration on device web Contact > Contact List > Local Contact List. AKUVOX SMART INTERCOM www.akuvox.com...
.vcf format only. And the maximum contact import size is 3000. 11.2.2.3. Contact List Setting To configure contacts list setting, navigate to Contacts > Contact List > Contact List Setting. AKUVOX SMART INTERCOM www.akuvox.com...
You can go to the web Intercom > Basic > Door Setting General interface to do the configuration. Parameter Set-up: Click Tenants To Dial: select Enable or Disable the dial-out by pressing the contact tab. When it is enabled you can press anywhere on the AKUVOX SMART INTERCOM www.akuvox.com...
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Select “Auto” if you want to display the default contact picture. DialPad Input Number Limit: set the limit of numbers that can be entered on the dial pad. You can select 4,6,8,10 digits. AKUVOX SMART INTERCOM www.akuvox.com...
Mode: there are two modes Monostable and Bistable. If Monostable is selected, the relay status will be automatically reset within the relay delay time after the relay is triggered. If Bistable is selected, relay status will be reset after the relay is triggered again. AKUVOX SMART INTERCOM www.akuvox.com...
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Note: Only the external devices connected to the relay switch need to be powered by powered adapters as the relay switch does not supply power. AKUVOX SMART INTERCOM www.akuvox.com...
Web Relay Key: enter the configured DTMF code, which when the door is unlocked via DTMF code, the action command will be sent to the web relay automatically. AKUVOX SMART INTERCOM www.akuvox.com...
You can create door access schedules so that they can be later conveniently applied to the door access control intended for the individual users or a group of users created. Moreover, you can edit your door access schedule if AKUVOX SMART INTERCOM www.akuvox.com...
Path: Intercom > Schedule > Schedule Setting. To create a daily schedule: To create a weekly schedule To create a longer period schedule AKUVOX SMART INTERCOM www.akuvox.com...
To do the configuration on the web Intercom > Relay > Relay Schedule interface. 12.4.1. Create Door Access Schedule on the Device You can also create a door access schedule on the device. Path: Schedule > Add Schedule. AKUVOX SMART INTERCOM www.akuvox.com...
If you want to edit or delete your door access schedule the created, you can edit or delete the configured schedule separately or in batch on the web interface. Path: Intercom > Schedule > Schedule Management. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 12.4.3.2. Edit the Door Access Schedule on the Device You can also edit or delete the door access schedule on the device. Path: Schedule > Schedule. AKUVOX SMART INTERCOM www.akuvox.com...
12.5.2. Configure Public PIN code You can configure and modify public PIN codes on the device and on the device’s web interface. To set up the Public PIN code, navigate to Intercom > PIN Setting > Public PIN. AKUVOX SMART INTERCOM www.akuvox.com...
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Enabled: tick the checkbox to enable the Public PIN code application. PIN Code: set the PIN code with digit limit ranging from “3-8”. To set up a Public PIN code on the device, go to Password > Public Key Password. AKUVOX SMART INTERCOM www.akuvox.com...
12.5.3. Configure Private PIN Code on the Device You can configure door access by Private PIN code for the resident on the device by entering the user’s name and the PIN code for the door access. Path: User > Add User. AKUVOX SMART INTERCOM www.akuvox.com...
On the web interface, you can not only set up PIN code but also set and select the door access schedule that you created for the validity of the PIN Code access during a certain time span you scheduled.Path: Intercom > User. AKUVOX SMART INTERCOM www.akuvox.com...
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Name: enter the user name ( resident’s name). Code: enter the user’s private PIN. After user information and PIN code are entered, you can scroll down to Access Setting and configure private PIN code access control. AKUVOX SMART INTERCOM www.akuvox.com...
ID on the device for door access. Path: User > User List > Add User. 12.6.2. Configure Facial Recognition on Web Interface You can import the face data to the device on the web interface. Path: AKUVOX SMART INTERCOM www.akuvox.com...
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Reset tab. Photo(jpg/png): select the picture with jpg or png format to be uploaded to the device and press if you want to clear the picture uploaded. AKUVOX SMART INTERCOM www.akuvox.com...
12.6.2.1. Basic Facial Recognition Configuration on the Web Interface R29 series door phone allow you to adjust facial recognition accuracy, recognition intervals according to your actual need. And you can also improve the recognition quality and user experience through the basic facial recognition setting on the device web Intercom >...
If you want to improve the facial recognition accuracy and user experience, you can do it by allowing your data and debug information to be uploaded to Akuvox Cloud. To do the configuration on device web Intercom > Face Setting > Face Experience Improvement interface.
User ID: enter the user ID. Name: enter the user name. Role: select the roles: general users or administrator. Code: place the card on the device card reader area and click obtain. AKUVOX SMART INTERCOM www.akuvox.com...
If you want to integrate with the third party intercom system in terms of RF card door access, you can change the RF card code format to be identical to that applied in the third party system. Path: Intercom > Card Setting > RFID. AKUVOX SMART INTERCOM www.akuvox.com...
RF card such as IC cards and ID cards. To enable or disable the cards on the device web Intercom > Card Setting interface. AKUVOX SMART INTERCOM www.akuvox.com...
3 and block 3 in the card. Block Key: enter the block password for access. 12.9.Access Authentication You can set up several access authentication modes. you can navigate to Intercom > Key/Display > Access Authentication Mode of The Building Theme. AKUVOX SMART INTERCOM www.akuvox.com...
QR code is another option for door access. If you want to apply for QR code access, you need to enable the QR code function on the device web Intercom > Relay > Open Relay via QR Code interface. AKUVOX SMART INTERCOM www.akuvox.com...
12.10.1. Unlock by Bluetooth You can also gain door access by mobile phone with Bluetooth which is used together with Akuvox SmartPlus. You can shake the mobile phone closer to the door phone for door access. To configure Bluetooth on the device web Intercom >...
Session Check: enable it to protect data transmission security. UserName: enter the user name of the device web interface, for example, “Admin”. Password: enter the password for the HTTP command. For example, “12345”. Please refer to the following example: AKUVOX SMART INTERCOM www.akuvox.com...
R29Z/R29ZL has only 2 Input interfaces. 12.10.4. Unlock by Reception Icon R29 series door phone provide residents and visitors quick door access by pressing the Reception on the home screen of the door phone. To do the configuration on device web Intercom > Key/Display > Reception Action In Building interface.
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Action To Execute: check the HTTP option. When this feature is triggered, the door phone will send the HTTP command to the third party system. HTTP URL: enter the URL command to be sent for the door access. For example: http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Pa ssword=12345&DoorNum=1 AKUVOX SMART INTERCOM www.akuvox.com...
Please refer to the chapter Relay Switch Setting for the specific DTMF code setting. Intercom devices involved must be consistent in the DTMF type otherwise DTMF code cannot be applied. 12.10.6. DTMF White List AKUVOX SMART INTERCOM www.akuvox.com...
12.10.7. Unlock by Voice Assistant Voice assistant in the R29 series allow you to get door access without pressing the buttons on the device for convenience or for the hygiene concern etc. Once the specific voice command is used, the voice assistant can help transfer the command into the specific action for the door access.
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“ Check All” when you want the function to be valid throughout the week. Time: select the start time and end time for the validity of the voice assistant. The voice assistant function on the device is shown as below: AKUVOX SMART INTERCOM www.akuvox.com...
QR code to the dial screen where you are required to hold the QR code up to the camera for the door access. 12.10.8. Body Temperature Measurement for Door Access AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide R29 series provides you with an optional body temperature measurement function designed to be applied in the situation where the measurement becomes necessary for the safety of the residents and visitors etc. Residents and visitors are required to go through temperature measurement along with optional mask detection check before they are allowed for door access.
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“please wear a mask” while visitors wearing a mask will be prompted either “Keep face in the frame” or “Keep wrist close to the sensor” depending on the mode that is selected. Warning alarm will be AKUVOX SMART INTERCOM www.akuvox.com...
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“Check All” option to make the application valid throughout the week. Time: select the start time and end time for the validity of the application during a day. Voice Prompts: select the voice prompt you need. AKUVOX SMART INTERCOM www.akuvox.com...
(24 hours a day), while the end time of one segment should be the start time of the next time segment. You can divide the time segments according to your need. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Ambient Temperature: enter the ambient temperature degree. Accuracy can be ensured for the actual temperature value within the range from 10- 40 degrees Celsius. AKUVOX SMART INTERCOM www.akuvox.com...
Tamper alarm can be conveniently set up and adjusted directly on the door phone AntiAlarm screen. You can set up the gravity value as well as the adjusting the gravity sensor sensitivity according to your actual need. AKUVOX SMART INTERCOM www.akuvox.com...
R29 can be connected with the third-party door locks and door sensor to ensure lock security. When the door sensor detects the door is not closed or is left ajar, it will immediately trigger the alarm for notification. On the device, go to Lock for the setting. AKUVOX SMART INTERCOM www.akuvox.com...
13.3.Client Certificate Setting Certificates can ensure communication integrity and privacy when deploying Akuvox door phones. So, when a user needs to establish SSL protocol, it is necessary to upload corresponding certificates for verification. Web Server Certificate: it is the certificate that sends to clients for authentication when clients require an SSL connection with Akuvox door AKUVOX SMART INTERCOM www.akuvox.com...
13.4.1. Motion Detection Setting on the Device You can turn on the motion detection and set up the motion detection interval on the device Motion screen. AKUVOX SMART INTERCOM www.akuvox.com...
On the device web Intercom > Motion > Motion Detection Options interface, you can not only configure the time interval but also the motion detection sensitivity and notification type when the motion detection action is triggered. AKUVOX SMART INTERCOM www.akuvox.com...
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Action relay: select the relay to be triggered when a suspicious object is detected in the motion detection. Select “none” and no relay will be triggered. The Width of Detected Area/The Height of Detected Area : The full size of AKUVOX SMART INTERCOM www.akuvox.com...
Sender's Email Address: enter the sender’s email address from which the email notification will be sent out. Email Send Name: enter the name of the email sender. Receiver's Email Address: enter the receiver’s email address. AKUVOX SMART INTERCOM www.akuvox.com...
FTP Server: enter the address (URL) of the FTP server for the FTP notification. FTP User Name: enter the FTP server user name. FTP Password: enter the FTP server password. FTP Path: enter the folder name you created in the FTP server. AKUVOX SMART INTERCOM www.akuvox.com...
GDPR (General Data Protection Regulation) is used to encrypt the card data entered, if you want to better protect the card data you can set the GDPR function properly on the web Intercom > Advanced > Encrypted display of the card interface. AKUVOX SMART INTERCOM www.akuvox.com...
HTTP server for the predefined actions. Relevant actions will be initiated if there occurs any changes in the relay status, input status, PIN code, and RF card access for security purpose. Path: Phone > Actions URL. AKUVOX SMART INTERCOM www.akuvox.com...
“http://192.168.1.104:8080/picture.jpg” on the web browser. 14.2.Live Stream If you want to check the real-time video from the R29 series door phone, you can go to the device web Intercom > Live Stream interface to obtain the real-time video or you can also enter the correct URL on the web browser to...
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R29X Door Phone Administrator Guide obtain it directly. Enter the correct URL (http://IP_address:8080/video.cgi) on the web browser if you want to obtain the real-time video directly by going to the web interface. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 14.3.RTSP Stream Monitoring R29 series support the RTSP stream that allows intercom devices such as an indoor monitor or the monitoring unit from the third party to monitor or obtain the real time audio/ video (RTSP stream) from the door phone using the correct URL.
2nd Video Resolution: select video resolution for the second video stream channel. While the default video solution is VGA. 2nd Framerate: 25fps is the video frame rate by default for the second video stream channel. AKUVOX SMART INTERCOM www.akuvox.com...
14.4. ONVIF Real-time video from the R29 series door phone camera can be searched and obtained by the Akuvox indoor monitor or by third party devices such as NVR (Network Video Recorder) you can configure the ONVIF function in the door phone web Intercom >...
14.5.Door Phone Camera Exposure Adjustment Door phone camera exposure can be turned on the web Intercom > Camera > Camera Control interface in order that indoor monitors or third part devices can obtain the video with improved quality. Parameter Set-up: AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Exposure Mode: turn on the camera exposure mode if needed. AKUVOX SMART INTERCOM www.akuvox.com...
Time: select the specific time span of the call logs you want to search, check or export. Name/Number: select the “Name” and “Number” options to search call log by the name or by the SIP or IP number. AKUVOX SMART INTERCOM www.akuvox.com...
Time: select the specific time span of the door logs you want to search, check or export. Name/Code: select the “Name” and “Code” options to search door log by the name or by the PIN code. AKUVOX SMART INTERCOM www.akuvox.com...
Parameter Set-up: LogLevel: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purpose. The default log level is “3”. the higher the level is, the more complete the log is.
16.2.PCAP for Debugging PCAP in R29 series door phone is used to capture the data package going in and out of the devices for debugging and troubleshooting purpose. You can set up the PCAP on the device web Upgrade > Advanced > PCAP interface properly before using it.
“Akuvox”, model number and firmware version from PCAP. Path: Account > Advanced > User Agent interface. Parameter Set-up: User Agent: support to enter another specific value, Akuvox is by default. AKUVOX SMART INTERCOM www.akuvox.com...
The initial project password is “9999”, which can be considered as the old password when you modify the project password for the first time. To modify password on the web interface, navigate to Intercom > Basic > AKUVOX SMART INTERCOM www.akuvox.com...
Step2 PIN: enter the four-digit setting password to replace the old one. The initial setting password is “3888”. 17.2. Modifying Device Web Interface Password To modify device web interface password, navigate to Security > Basic > Web Password Modify. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Parameter Set-up: User Name: modify the admin or user password if needed. User: enable the user account if needed. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 18. Firmware Upgrade Firmwares of different versions for the R29 series door phone can be upgraded on the device web Upgrade > Basic interface. Note: Firmware files should be .zip format for upgrade. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 19. Backup Configuration files can be imported to or exported out of the device to your local PC on the device web Upgrade > Advanced > Others interface if needed. AKUVOX SMART INTERCOM www.akuvox.com...
Auto-provisioning is a feature used to configure or upgrade the devices in batch via third party servers. DHCP, PNP, TFTP, FTP, HTTPS are the protocols used by the Akuvox intercom devices to access the URL of the address of the third party server which stores configuration files and firmwares, which will then be used to update the firmware and the corresponding parameters on the door phone.
General configuration provisioning: a general file is stored in a server from which all the related devices will be able to download the same configuration file to update parameters on the devices. For example : r000000000083.cfg. MAC-based configuration provisioning: MAC-based configuration files AKUVOX SMART INTERCOM www.akuvox.com...
MAC-based configuration files. 20.3.AutoP Schedule Akuvox provides you with different Autop methods that enable the door phone to perform provisioning for itself at a specific time according to your schedule. To set up the schedule on the device web Upgrade > Advanced >...
If you want to use Custom Option as defined by users with option code range from 128-255), you are required to configure DHCP Custom Option on the web Upgrade > Advanced > Automatic Autop interface. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Note: The custom Option type must be a string. The value is the URL of the TFTP server. AKUVOX SMART INTERCOM www.akuvox.com...
“r000000000029.cfg ( 10 “zeros” in total while the MAC-based configuration file for the specific device provisioning is with the format MAC_Address device.cfg, example, “0C110504AE5B.cfg.” 20.5.Static Provisioning Configuration You can manually set up a specific server URL for downloading the firmware AKUVOX SMART INTERCOM www.akuvox.com...
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Password: set up a password if the server needs a password to be accessed otherwise leave it blank. Common AES Key: set up AES code for the intercom to decipher general Auto Provisioning configuration file. AKUVOX SMART INTERCOM www.akuvox.com...
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HTTP: http://192.168.0.19/ (use the default port 80) http://192.168.0.19:8080/ (use other ports, such as 8080) HTTPS: https://192.168.0.19/ (use the default port 443) Note: Akuvox do not provide user specified server. Please prepare TFTP/FTP/HTTP/HTTPS server by yourself. AKUVOX SMART INTERCOM www.akuvox.com...
Version: to select supported TR069 version (version 1.0 or 1.1). ACS/CPE: ACS is short for auto configuration servers as server-side, and CPE is short for customer-premise equipment as client-side devices. URL: to configure URL address for ACS or CPE. AKUVOX SMART INTERCOM www.akuvox.com...
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TR-069 is a technical specification entitled CPE WAN Management Protocol (CWMP). It defines an application layer protocol for remote management of end-user devices. Note: Please refers to the link below for more information. https://knowledge.akuvox.com/docs/how-to-setup-tr069?highlight=TR AKUVOX SMART INTERCOM www.akuvox.com...
The door phone Wiegand interface is used to connect the door phone to the third party devices for data transmission via Wiegand protocol. If you want to integrate the R29 series door phone with third party devices via Wiegand, you can configure the Wiegand on the web interface. Path: Intercom > Wiegand >...
If you want to integrate the door phone with the Milestone VMS system for monitoring purpose. You need to enable the Milestone integration first before you can integrate them. You can navigate to Intercom > ONVIF > Advanced Setting. AKUVOX SMART INTERCOM www.akuvox.com...
21.3.Integration via HTTP API HTTP API is designed to achieve a network-based integration between the third party device with the Akuvox intercom device such R29 series door phone. You can configure the HTTP API function on the web Intercom > HTTP API interface for the integration.
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The default user name is “Admin”. 1st IP-5th IP: enter the IP address of the third party devices when the “WhiteList” authorization is selected for the integration. Please refer to the following description for the Authentication mode AKUVOX SMART INTERCOM www.akuvox.com...
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Mode No authentication is required for HTTP API as None it is only used for demo testing. This mode is used by Akuvox developer only Normal If this mode is selected, you are only required WhiteList to fill in the IP address of the third party device for the authentication.
R29X Door Phone Administrator Guide 21.4. Lift Control Configuration Integration between R29 series door phone and third party devices such as intercom devices for door access and lift control should be configured in the device web-interface before the integration can be made.
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KEYKING lift controller. Select “ZKT” if you want to integrate with ZKTeco lift controller Note: Please consult with Akuvox technical support if you have any inquiries on the integration mode of any OEM lift controller integration project. AKUVOX SMART INTERCOM www.akuvox.com...
“OSDP” then the card number will be sent out to the third party devices via RS485. If you select “ Wiegand” then the card number will be sent out via Wiegand. If you select “None” then the card number will not be sent out but retained in the system. AKUVOX SMART INTERCOM www.akuvox.com...
21.7.Akuvox EC32 Lift Controller You are required to configure Akuvox EC32 before you can connect the door phone to the lift controller. You can navigate to Lift Control > Akuvox EC32 & ZKT Advance Setting. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Parameter Set-up: Server IP: enter the IP address of the Akuvox EC32 controller server. Port: enter the port of Akuvox EC32 controller server. Timeout: enter the lift controller timeout. For example, if you enter 30...
You are required to configure the ZKteco lift controller before you can connect the door phone to the lift controller. You can navigate to Lift Control > Akuvox EC32 & ZKT Advance Setting. Parameter Set-up: Server IP: enter the IP address of the ZKTeco controller server.
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QR code server for verification. For example: http://wxqapi.kerryprops.com.cn:8090/api/vistor/scan?codeKey={QRCo de}&deviceId={DeviceID} Device ID: create your device ID, which will be added to the HTTP commands automatically after you scan the QR code. AKUVOX SMART INTERCOM www.akuvox.com...
22.1.2. Reboot on the web interface If you want to restart the device system, you can operate it on the device web Upgrade > Basic interface as well. Moreover, you can set up a schedule for the device to be restarted. AKUVOX SMART INTERCOM www.akuvox.com...
From Monday to Sunday and 00:00 to 24:00. 22.2.Reset 22.2.1. Reset on the Device If you want to reset the device system to the factory setting, you can operate it directly on the device Restore screen. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 22.2.2. Reset on the Device Web Interface Device system can also be reset on device web Upgrade > Basic interface without approaching the device. AKUVOX SMART INTERCOM www.akuvox.com...
DHCP: Dynamic Host Configuration Protocol DNS: Domain Name System DND: Do Not Disturb DNS-SRV: Service record in the Domain Name System FTP: File Transfer Protocol GND: Ground HTTP: Hypertext Transfer Protocol HTTPS: Hypertext Transfer Protocol Secure Socket Layer AKUVOX SMART INTERCOM www.akuvox.com...
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NVR: Network Video Recorder ONVIF: Open Network Video Interface Forum SIP: Session Initiation Protocol SNMP: Simple Network Management Protocol STUN: Session Traversal Utilities for NAT SNMP: Simple Mail Transfer Protocol SDMC: SIP Devices Management Center TR069: Technical Report069 AKUVOX SMART INTERCOM www.akuvox.com...
“3888” and “OK” to enter the system setting screen. Go to info screen to check the IP address. ✔Common method: Using Akuvox IP Scanner to search Akuvox devices in the same LAN network. Q2: Do Akuvox devices support Opus codec? A2: For now, only Akuvox Android video IP phone R48G can support Opus audio codec.
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R27/R29 with heating supporting --- 40 degrees Indoor phone -- 14° to 112°F (-10° to 45°C) IP Phone -- 32º~104ºF(0~40ºC) Q4: Do Akuvox devices support Modbus protocol? A4: No. Q5:Failure in importing the R29 face data to another R29 using the exported face data .
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R29X Door Phone Administrator Guide Hardware version 2 Firmware Version The firmware is different between hardware version1 and hardware version 2. Go to Web-Status -Firmware Version. 20.X.X.X is hardware version 1. 220.X.X.X is hardware version 2. AKUVOX SMART INTERCOM www.akuvox.com...
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R29X Door Phone Administrator Guide Hardware version The firmware is different between hardware version1 and hardware version 2. Go to Web-Status -Firmware Version. If the hardware version is 220.x, then the device is hardware version 2. AKUVOX SMART INTERCOM www.akuvox.com...
R29X Door Phone Administrator Guide 25. Contact us For more information about the product, please visit us at www.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: support@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.
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