QNAP TS-AI642-8G User Manual
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QNAP TS-AI642-8G User Manual

QNAP TS-AI642-8G User Manual

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TS-AI642
User Guide
Document version: 3
22/04/2024

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Summary of Contents for QNAP TS-AI642-8G

  • Page 1 TS-AI642 User Guide Document version: 3 22/04/2024...

  • Page 2: Table Of Contents

    TS-AI642 User Guide Contents 1. Important Information Safety information............................3 2. Product Overview About the TS-AI642............................6 Hardware specifications..........................6 Package contents............................9 Components..............................10 Front panel..............................10 Rear panel..............................11 System board............................12 Drive numbering............................12 Installation requirements..........................13 Setting up the NAS............................13 3.
  • Page 3 Recovering unintentionally removed hard drives..................59 Support and other resources........................59 7. Glossary Cloud Key............................... 61 myQNAPcloud............................... 61 myQNAPcloud Link............................61 Qfinder Pro..............................61 QNAP ID................................. 61 QTS................................. 61 8. Notices Limited warranty............................62 Disclaimer..............................62 Copyright and trademarks.......................... 62 GNU General Public License........................63 CE notice................................

  • Page 4: Important Information

    Please keep the original packaging and packaging materials. If you want to return the product or send it for repairs, please use the original packaging to avoid damage. QNAP reserves the right not to provide a refund or warranty service for products that are damaged due to improper packaging.
  • Page 5 TS-AI642 User Guide Power ⚠ WARNING To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
  • Page 6 TS-AI642 User Guide • Even used batteries may cause severe injury or death. • Call a local poison control center for treatment information. • For information on the type and voltage of the button battery in your device, please see the hardware specification table.

  • Page 7: Product Overview

    Hardware specifications Warning If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 8 6 x 3.5-inch SATA 6 Gbps Drive compatibility • 3.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives Note You can purchase tray bases from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. SSD cache Supported acceleration...
  • Page 9 • Rear: 1 x USB 3.2 Gen 1 Type-A • Rear: 2 x USB 2.0 Gen 1 Type-A PCIe slots 1 x PCIe 3.0 x2 For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility. HDMI ports 2 x HDMI 1.4b Interface Buttons •...

  • Page 10: Package Contents

    • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) Security slot Kensington security slot Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package contents Item Quantity TS-AI642 Drive trays Screws for 2.5-inch drives...

  • Page 11: Components

    TS-AI642 User Guide Item Quantity Cat 5e Ethernet cable Note The Cat5e Ethernet cable supports transfer speeds of up to 2.5 Gbps. Quick Installation Guide (QIG) Components Front panel Component Component Power button Drive 3 LED Status LED Drive 4 LED LAN LED Drive 5 LED USB LED...

  • Page 12: Rear Panel

    TS-AI642 User Guide Component Component Drive 2 LED USB One Touch Copy button Rear panel Component Component PCIe low-profile cover Power input Reset button Kensington security slot HDMI 1.4b port 1 2.5 Gigabit Ethernet speed LED HDMI 1.4b port 2 2.5 Gigabit Ethernet port (RJ45) USB 3.2 Gen 1 Type-A port 2.5 Gigabit Ethernet activity LED...

  • Page 13: System Board

    TS-AI642 User Guide System board Component Component PCIe slot (PCIe Gen 3.0 x 2) Drive numbering Product Overview...

  • Page 14: Installation Requirements

    • Free from objects that may obstruct device ventilation or apply pressure to the device or power cord Hardware and • Storage drives peripherals For the list of compatible drive models, go to https://www.qnap.com/ compatibility. • Network cable Tools • Flat head screwdriver • Anti-static wrist strap...
  • Page 15 TS-AI642 User Guide 7. Install QTS. For details, see installation. 8. Log on to QTS. Product Overview...

  • Page 16: Installation And Configuration

    TS-AI642 User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware installation This section provides information on installing drives, installing expansion cards, and connecting expansion units. Drive installation This device is compatible with 3.5-inch hard drives and 2.5-inch solid-state drives. Installing 2.5-inch drives on 3.5-inch trays Warning •...
  • Page 17 TS-AI642 User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. Installation and Configuration...
  • Page 18 TS-AI642 User Guide 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 5.
  • Page 19 TS-AI642 User Guide 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock down to secure the front cover. 7. Power on the NAS. Installation and Configuration...
  • Page 20 TS-AI642 User Guide Installing 3.5-inch hard drives on 3.5-inch trays Warning • Installing a drive deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1.
  • Page 21 TS-AI642 User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. Installation and Configuration...
  • Page 22 TS-AI642 User Guide 4. Install a drive on the tray. a. Remove the fastening panels from the sides of the drive tray. b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 23 TS-AI642 User Guide d. Optional: Attach the screws to further secure the drive. 5. Insert the tray into the bay. Installation and Configuration...

  • Page 24: Installing Expansion Cards

    Slide the lock down to secure the front cover. 7. Power on the NAS. Installing expansion cards The NAS supports selected expansion cards. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit this NAS. Installation and Configuration...
  • Page 25 TS-AI642 User Guide Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 26 TS-AI642 User Guide c. Slide the front cover to the left and then pull. 5. Remove the case cover. a. Remove the screws that secure the case cover to the chassis. b. Slide the case cover back. Installation and Configuration...
  • Page 27 TS-AI642 User Guide c. Slide the case cover to the left to detach it from the chassis. 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 7.
  • Page 28 TS-AI642 User Guide b. Carefully pull the bracket away from the card. c. Attach the full-height bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b.
  • Page 29 TS-AI642 User Guide c. Attach the screw. 9. Attach the case cover. a. Place the case cover on the NAS. b. Slide the case cover to the left. c. Slide the case cover to the front to secure it to the chassis. Installation and Configuration...
  • Page 30 TS-AI642 User Guide d. Attach the screws to the back of the NAS. 10. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. Installation and Configuration...

  • Page 31: Expansion Unit Installation

    Expansion unit installation The NAS supports SATA and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 32 TS-AI642 User Guide Expansion Description Required Accessories Unit Model TR-004U • Uses a USB 3.2 Gen 1 Type-C • USB 3.2 Gen 1 Type-A to Type-C interface cable • Supports SATA HDD/SDD • RAIL-B02 TL-D800C • Uses a USB 3.2 Gen 2 Type-C USB 3.2 Gen 2 Type-A to Type-C cable interface •...
  • Page 33 Installing expansion cards. Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion unit to the NAS.

  • Page 34: Qts Installation

    Go to Main Menu > Storage & Snapshots > Overview > System. c. Verify that the expansion units are listed. QTS installation The NAS uses the QNAP QTS operating system. You can install QTS using any of the following methods. Installation and Configuration...

  • Page 35: Installation

    Initializing QTS using Qfinder Pro You can initialize QTS using Qfinder Pro, which is an utility designed to help you locate and manage QNAP devices on your network. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 36 3. Run Qfinder Pro on a computer that is connected to the same local network. To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Click Next. The QNAP Warranty Service page opens in the default web browser. 5. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 37 The Set the date and time screen appears. 17. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 38 TS-AI642 User Guide Methods User Actions Synchronize with Select Same as the computer/device time computer or mobile The NAS synchronizes with the date and time of the computer device time or mobile device used to complete the initialization. Enter manually a.

  • Page 39: Initializing Qts Using The Cloud Installation Website

    QTS is initialized. Initializing QTS using the cloud installation website You can initialize QTS on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 40 NAS after initialization. You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link. 7. Click Next. The QNAP Warranty Service page opens in the default web browser. 8. Click Check warranty. The QNAP Warranty Service window opens in a new web page.

  • Page 41: Current Version

    TS-AI642 User Guide 14. If the screen shows a different operating system, click QTS. Note • This step is only required if the NAS supports installing more than one operating system and the default operating system for installation is not QTS. •...
  • Page 42 The Set the date and time screen appears. 20. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 43: Initializing Qts Using An Hdmi Connection

    TS-AI642 User Guide Methods User Actions Use static IP a. Select Use static IP address. address The IP address configuration page appears. b. Specify the following IP address configurations: • Interface • IP Address • Subnet Mask • Default Gateway •...
  • Page 44 Initializing QTS deletes all data on the drives. Back up your data before proceeding. 1. Connect an HDMI display to the NAS. 2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all models).
  • Page 45 TS-AI642 User Guide Warning Clicking Next deletes all data on the drive before installing QTS. 10. Click Next. Note The initialization may takes several minutes to complete. Do not power off the device during the process. QTS is initialized. Installation and Configuration...

  • Page 46: Basic Operations

    Reset button Important To protect your device from brute force attacks, QNAP recommends disabling the default admin account after a system reset. To disable the default admin account, you must first create a new administrator account, log out of the admin account, and then log in with the new account.

  • Page 47: Operation

    To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.
  • Page 48 TS-AI642 User Guide System Status LED Status Description Flashes green and • A drive is being formatted. red alternately • The device is being initialized. every 0.5 seconds • The operating system is being updated. • RAID rebuilding is in progress. •...
  • Page 49 TS-AI642 User Guide Status Description A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected. LAN LED Status Description Orange The network connection is operating at 1 Gbps. Flashes orange The device is being accessed from the network.
  • Page 50 TS-AI642 User Guide Gigabit Ethernet Speed LED Status Description Green The network connection is operating at 1 Gbps. Orange The network connection is operating at 100 Mbps. There is no network connection. Gigabit Ethernet Activity LED Status Description Orange A network connection has been established. Flashes orange The device is being accessed from the network.

  • Page 51: Audio Alerts

    TS-AI642 User Guide Audio alerts Duration Frequency Description Short beep (0.5 • The NAS is starting up. seconds) • When the reset button is pressed for 3 seconds, the NAS resets configurations. • When the reset button is pressed for 15 seconds, the NAS resets configurations and reboots.

  • Page 52: Nas Migration

    NAS migration requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...
  • Page 53 QTS 4.3.5 or earlier versions. Windows AD config‐ Windows AD configurations must be reconfigured. uration Licenses Licenses are not migrated. Warning To prevent losing all your software licenses, QNAP recommends deactivating licenses on the source NAS before data migration. NAS Migration...

  • Page 54: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 55: Preparing The Destination Nas

    TS-AI642 User Guide Preparing the destination NAS 1. Log on to QTS. 2. Create one or more storage pools. For details, see the Creating a Storage Pool topic in the QTS user guide. 3. Create one or more volumes. For details, see the Volume Creation topic in the QTS user guide. 4.
  • Page 56 TS-AI642 User Guide 2. Click Sync Now. 3. Select One-way Sync Job. The Create a Sync Job window appears. 4. Click Remote NAS. 5. Click Add New Account. The Create a Storage Space window appears. 6. Select the destination NAS as the destination storage space and specify the following: Setting Description Name...

  • Page 57: Importing Local Users Or Group Settings To The Destination Nas

    TS-AI642 User Guide b. Select a folder. c. Click OK. The dialog box closes. d. Under the destination, click A dialog box opens. e. Select a folder. f. Click OK. g. Optional: Add more paired folders if necessary. 11. Click Next. The Schedule screen appears.
  • Page 58 TS-AI642 User Guide e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a. On the destination NAS, log on to QTS. b.

  • Page 59: Troubleshooting

    TS-AI642 User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 60: Recovering Unintentionally Removed Hard Drives

    ≥ 4 (Must be an even RAID 10 One disk per subgroup fails. number) ≥ 6 RAID 50 One disk per subgroup fails. Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration...
  • Page 61 TS-AI642 User Guide Resource Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com Product Support Status https://www.qnap.com/go/product/eol.php Downloads https://download.qnap.com Community Forum https://forum.qnap.com QNAP Accessories Store https://shop.qnap.com Troubleshooting...

  • Page 62: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 63: Notices

    "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied...

  • Page 64: Gnu General Public License

    TS-AI642 User Guide The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders.
  • Page 65 TS-AI642 User Guide Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable.
  • Page 66 TS-AI642 User Guide part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential component (kernel, window system, and so on) of the specific operating system (if any) on which the executable work runs, or a compiler used to produce the work, or an object code interpreter used to run it.
  • Page 67 TS-AI642 User Guide added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 68 TS-AI642 User Guide c. Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b. d.
  • Page 69 TS-AI642 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 70 TS-AI642 User Guide 9. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).
  • Page 71 TS-AI642 User Guide contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.
  • Page 72 TS-AI642 User Guide into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.

  • Page 73: Ce Notice

    TS-AI642 User Guide CE notice This device complies with CE Compliance Class B. UKCA notice This device complies with the UKCA requirements for products sold in Great Britain. FCC notice FCC Class B Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.

  • Page 74: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 75: Sj/T 11364-2006

    TS-AI642 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产 品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组 装 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以 下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出...

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