QNAP TS-963X User Manual
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QNAP TS-963X User Manual

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TS-963X
TS-963X
User Guide
Document Version: 1
03/04/2018

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Summary of Contents for QNAP TS-963X

  • Page 1 TS-963X TS-963X User Guide Document Version: 1 03/04/2018...

  • Page 2: Table Of Contents

    TS-963X User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the TS-963X............................4 Hardware Specifications..........................4 Package Contents............................6 Components..............................6 Front Panel............................... 7 Rear Panel..............................7 Front Drive Numbering..........................8 Installation Requirements..........................8 Setting Up the NAS............................8...
  • Page 3 CE Notice..............................40 SJ/T 11364-2006............................41...

  • Page 4: Preface

    TS-963X User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-963X NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    The TS-963X is well-suited for growing businesses in need of cost-effective storage, backup, restoration, and private cloud solutions. The TS-963X features nine storage drives, and is equipped with a powerful quad- core processor. Two network ports, 1GbE and 10GbE, allow for increased bandwidth, while the hardware- accelerated encryption engine secures data stored on the NAS.
  • Page 6 TS-963X User Guide Component TS-963X Drive compatibility • 3.5-inch bays: • 3.5-inch SATA hard disk drives • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid state drives • 2.5-inch bays: • 2.5-inch SATA solid state drives Hot-swappable Network 10 gigabit Ethernet ports...

  • Page 7: Package Contents

    TS-963X User Guide Component TS-963X Power supply unit 120W, 100-240V AC, 50/60Hz System battery CR2032 lithium battery (3V, 225mAh) Warning When replacing the system battery, only use the same battery type as the existing one to avoid explosions. Sound level 17.3 dBA...

  • Page 8: Front Panel

    TS-963X User Guide Front Panel Component Component Status LED Power button LAN LED USB One Touch Copy button USB LED USB 3.0 One Touch Copy port Drive LEDs Rear Panel Component Component Reset button Kensington security slot Product Overview...

  • Page 9: Front Drive Numbering

    TS-963X User Guide Component Component 3.5 mm speaker jack Power input Gigabit Ethernet RJ45 port System fan 10GBASE-T RJ45 port Speaker USB 3.0 Type-A ports Front Drive Numbering Installation Requirements Category Item Environment • Room temperature: 0 to 40˚C (32 to 104˚F) •...
  • Page 10 TS-963X User Guide For details, see the following topics: • Installing 3.5-inch Hard Drives on 3.5-inch Trays • Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays • Installing Solid State Drives on Solid State Drive Trays 3. Connect the power cord and all applicable cables.

  • Page 11: Installation And Configuration

    Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-963X is compatible with 3.5-inch, 2.5-inch hard drives, and 2.5-inch solid state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive.
  • Page 12 TS-963X User Guide b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. c. Attach the fastening panels to lock the drive to the tray.
  • Page 13 TS-963X User Guide 4. Load the tray into the bay. a. Slide the tray into the drive bay. b. Push the handle. c. Slide the lock up. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays Warning •...
  • Page 14 TS-963X User Guide • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the drive tray. a. Slide the lock down. b. Pull the tray handle outward. c. Pull the tray out.
  • Page 15 TS-963X User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the screws to lock the drive to the tray.
  • Page 16 TS-963X User Guide 5. Power on the NAS. Installing Solid State Drives on Solid State Drive Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS.
  • Page 17 TS-963X User Guide 3. Install a drive on the tray. a. Align the SATA connector on the drive with the opening at the end of the tray. b. Place the drive on the tray. 4. Load the tray into the bay.

  • Page 18: Replacing Memory Modules

    5. Power on the NAS. Replacing Memory Modules Important • It is recommended to use QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers. Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.
  • Page 19 TS-963X User Guide d. Repeat the process for the remaining trays. 5. Place the NAS on its left side. Installation and Configuration...
  • Page 20 TS-963X User Guide 6. Remove the existing memory module. a. Push the retention clips outward simultaneously to release the module. b. Hold the module by the edges and then carefully slide it out of the slot. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard.
  • Page 21 TS-963X User Guide 7. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place.
  • Page 22 TS-963X User Guide b. Push the handle. c. Slide the lock up. d. Repeat the process for the remaining trays. 10. Connect all cables and external attachments. 11. Power on the NAS. 12. Verify that the module is recognized by the NAS.

  • Page 23: Qts Installation

    TS-963X User Guide QTS Installation The TS-963X uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description Requirements Qfinder Pro If the NAS is connected to your local area • Computer installation network, you can do the following: •...

  • Page 24: Installing Qts Using The Cloud Key

    ASCII characters. 7. Click Next. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next. 10. Select Obtain an IP address automatically (DHCP).
  • Page 25 TS-963X User Guide 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device.
  • Page 26 TS-963X User Guide 13. Click Next. 14. Select Obtain an IP address automatically (DHCP). 15. Click Next. 16. Select the types of devices that you will use to access shared folders on the NAS. 17. Click Next. 18. Select Configure disks later.

  • Page 27: Basic Operations

    TS-963X User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The NAS powers on. Power off Press and hold the button for 1.5 The NAS powers off.

  • Page 28: Leds

    TS-963X User Guide For details on configuring USB One Touch Copy, see the QTS User Guide. LEDs LEDs indicate system status and related information when the NAS is powered on. The following LED information applies only when the drive is correctly installed and when the NAS is connected to the network.

  • Page 29: Beep Alarm

    TS-963X User Guide Status Description Drive Flashes red The data is being accessed and a read/write error occurs during the process. A drive read/write error occured. Flashes green The data is being accessed. Green The drive can be accessed. Flashes blue every 0.5 sec •...

  • Page 30: Troubleshooting

    TS-963X User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty.

  • Page 31: Recovering Unintentionally Removed Healthy Drives

    RAID Recovery Support Maximum Number of Removed Drives Single JBOD RAID 0 RAID 1 RAID 5 RAID 6 RAID 10 Support and Other Resources QNAP provides the following resources: Resource Documentation http://docs.qnap.com Helpdesk http://helpdesk.qnap.com Downloads http://download.qnap.com Community Forum http://forum.qnap.com Troubleshooting...

  • Page 32: Glossary

    Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QNAP NAS operating system Glossary...

  • Page 33: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 34 TS-963X User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are...
  • Page 35 TS-963X User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 36 TS-963X User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 37 TS-963X User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 38 TS-963X User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 39 TS-963X User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also...
  • Page 40 TS-963X User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.

  • Page 41: Fcc Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.
  • Page 42 TS-963X User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。...

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