QNAP TS-h3087XU-RP User Manual
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QNAP TS-h3087XU-RP User Manual

QNAP TS-h3087XU-RP User Manual

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TS-h3087XU-RP
User Guide
Document Version: 2
11/11/2022

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Summary of Contents for QNAP TS-h3087XU-RP

  • Page 1 TS-h3087XU-RP User Guide Document Version: 2 11/11/2022...

  • Page 2: Table Of Contents

    TS-h3087XU-RP User Guide Contents 1. Product Overview About the TS-h3087XU-RP............................3 Hardware Specifications............................3 Package Contents..............................5 Components................................6 Front Panel................................6 Rear Panel................................7 System Board.................................8 Drive Numbering..............................8 Network Port Numbering.............................9 USB Port Numbering............................10 Safety Information..............................10 Installation Requirements............................11 Setting Up the NAS..............................12 2.
  • Page 3 QuTS hero................................. 67 7. Notices Limited Warranty..............................68 Disclaimer................................. 68 Copyright and Trademarks............................. 68 GNU Public License..............................69 CE Notice...................................76 UKCA Notice................................76 FCC Notice.................................76 VCCI Notice................................77 BSMI Notice................................77 SJ/T 11364-2006................................78...

  • Page 4: Product Overview

    This chapter provides basic information about the QNAP device. About the TS-h3087XU-RP The high-capacity TS-h3087XU-RP is powered by an Intel® Xeon® E-2378 processor, supports up to 128 GB DDR4 ECC memory, and provides an HDD/SSD hybrid storage architecture that delivers reliable server-grade performance.
  • Page 5 TS-h3087XU-RP Memory slots 4 x UDIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.

  • Page 6: Package Contents

    TS-h3087XU-RP User Guide Component TS-h3087XU-RP External I/O Ports & Expansion Slots PCIe slots • 2 x PCIe Gen 4.0 x4 • 1 x PCIe Gen 4.0 x8 For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility.

  • Page 7: Components

    TS-h3087XU-RP User Guide Item Quantity Screws for 2.5-inch drives 144 screws Screws for 3.5-inch drives 120 screws Quick Installation Guide (QIG) Ethernet cable 1 x 10 GbE Cat6A Ethernet cable Components Front Panel Component Component Drive activity LED System status LED...

  • Page 8: Rear Panel

    TS-h3087XU-RP User Guide Rear Panel Component Component Drive activity LED 2.5 Gigabit Ethernet ports (RJ45) Drive status LED 2.5 Gigabit Ethernet activity LEDs 2.5-inch SATA drive bays 2.5 Gigabit Ethernet speed LEDs PCIe slot 3 cover 10GBASE-T ports (RJ45) PCIe slot 2 cover...

  • Page 9: System Board

    TS-h3087XU-RP User Guide System Board Component Component PCIe slot 1: PCIe Gen 4.0 x8 Memory slot 3 (Channel B, DIMM 1, black) PCIe slot 2: PCIe Gen 4.0 x4 Memory slot 4 (Channel B, DIMM 2, blue) PCIe slot 3: PCIe Gen 4.0 x4 2.5-inch drive bay fan...

  • Page 10: Network Port Numbering

    TS-h3087XU-RP User Guide 3.5-inch Drive Bays Network Port Numbering Product Overview...

  • Page 11: Usb Port Numbering

    TS-h3087XU-RP User Guide USB Port Numbering Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 12: Installation Requirements

    TS-h3087XU-RP User Guide • If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours. • Keep batteries out of reach of children. • If you think batteries may have been swallowed or placed inside any part of the body, seek immediate medical attention.

  • Page 13: Setting Up The Nas

    TS-h3087XU-RP User Guide Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS or installing NAS components. 1. Place your NAS device in an environment that meets the requirements. For details, see Installation Requirements.

  • Page 14: Installation And Configuration

    Drive Installation The TS-h3087XU-RP is compatible with 3.5-inch hard drives and 2.5-inch solid-state drives. Installing 3.5-inch Drives on 3.5-inch Trays For the list of compatible drive models, go to https://www.qnap.com/compatibility.
  • Page 15 TS-h3087XU-RP User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. b. Attach the screws.
  • Page 16 Slide the lock to the right. 5. Power on the NAS. Installing 2.5-inch Solid-State Drives on 3.5-inch Trays For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive.
  • Page 17 TS-h3087XU-RP User Guide a. Slide the lock to the left. b. Push the button to release the tray handle. c. Pull the tray out. 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 18 TS-h3087XU-RP User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. Installation and Configuration...
  • Page 19 Slide the lock to the right. 5. Power on the NAS. Installing 2.5-inch Solid-State Drives on 2.5-inch Trays For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive.
  • Page 20 TS-h3087XU-RP User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws.

  • Page 21: Replacing Memory Modules

    The NAS has four memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications.
  • Page 22 TS-h3087XU-RP User Guide • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2. Disconnect the power cords from the electrical outlet. 3. Disconnect all cables and external attachments.
  • Page 23 TS-h3087XU-RP User Guide 5. Remove the 2.5-inch drive bay fan duct. a. Detach the 2.5-inch drive bay fan duct from the back of the 2.5-inch drive bay enclosure. b. Detach the 2.5-inch drive bay fan duct from the 2.5-inch drive bay fan module.
  • Page 24 TS-h3087XU-RP User Guide c. Lift the 2.5-inch drive bay fan duct out of the device. 6. Optional: Remove an existing module. a. Push the retention clips outward simultaneously to release the module. Warning Attempting to remove a module that is not completely released may damage the module and the system board.
  • Page 25 TS-h3087XU-RP User Guide 7. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place.
  • Page 26 TS-h3087XU-RP User Guide b. Attach the 2.5-inch drive bay fan duct to the 2.5-inch drive bay fan module. 9. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. Installation and Configuration...
  • Page 27 TS-h3087XU-RP User Guide c. Tighten the screws. 10. Connect all cables and external attachments. 11. Connect the power cords to the electrical outlet. 12. Power on the device. 13. Verify that the module is recognized by the device. a. Log on to QuTS hero as administrator.

  • Page 28: Installing Expansion Cards

    • Other moving components: Keep your hands and other body parts away from other moving components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. a. Go to www.qnap.com/compatibility. b. Click Search by NAS.
  • Page 29 TS-h3087XU-RP User Guide b. Slide the cover back. c. Lift the cover off the device. 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. Installation and Configuration...
  • Page 30 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. Installation and Configuration...
  • Page 31 TS-h3087XU-RP User Guide d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the slot. c. Attach the screw. 9. Attach the case cover. a. Place the cover on the device.

  • Page 32: Hot-Swapping Redundant Power Supplies

    TS-h3087XU-RP User Guide c. Tighten the screws. 10. Connect all cables and external attachments. 11. Connect the power cords to the electrical outlet. 12. Power on the device. Hot-swapping Redundant Power Supplies NAS devices with redundant power supply units (PSUs) support hot-swapping.
  • Page 33 TS-h3087XU-RP User Guide By default, the NAS issues audio alerts and desktop notifications in case of redundant PSU failures. Redundant PSU failures include when the NAS is operating on a single healthy PSU only. In this case, if you want to stop receiving redundant PSU failure alerts and notifications, go to Control Panel >...

  • Page 34: Replacing Fans

    TS-h3087XU-RP User Guide Replacing Fans This device has transparent plastic fan ducts pre-installed on some system fans. These fan ducts help maintain ideal operating temperatures for components. QNAP does not recommend operating this device without these fan ducts installed. Warning •...
  • Page 35 TS-h3087XU-RP User Guide b. Slide the cover back. c. Lift the cover off the device. 5. Remove the 2.5-inch drive bay fan duct. a. Detach the 2.5-inch drive bay fan duct from the back of the 2.5-inch drive bay enclosure.
  • Page 36 TS-h3087XU-RP User Guide b. Detach the 2.5-inch drive bay fan duct from the 2.5-inch drive bay fan module. c. Lift the 2.5-inch drive bay fan duct out of the device. Installation and Configuration...
  • Page 37 TS-h3087XU-RP User Guide 6. Remove the CPU fan duct. a. Remove the screws securing the CPU fan duct to the system board. b. Detach the bottom hooks of the CPU fan duct from the CPU heatsink screws. Installation and Configuration...
  • Page 38 TS-h3087XU-RP User Guide c. Lift the CPU fan duct out of the device. 7. Remove the fan unit from the chassis. a. Remove the screws that secure the fan unit to the chassis. Installation and Configuration...
  • Page 39 TS-h3087XU-RP User Guide b. Lift the fan unit up. c. Disconnect the power connectors of all fans from the system board. Installation and Configuration...
  • Page 40 TS-h3087XU-RP User Guide d. Lift the fan unit out of the chassis. 8. Remove the fan. a. Remove the screws that secure the fan to the fan unit. 2.5-inch Drive Bay Fan Installation and Configuration...
  • Page 41 TS-h3087XU-RP User Guide CPU Fan System Fan 9. Install a new fan. a. Align the fan to the screw holes on the fan unit. b. Attach the screws that secure the fan to the fan unit. Installation and Configuration...
  • Page 42 TS-h3087XU-RP User Guide 2.5-inch Drive Bay Fan CPU Fan Installation and Configuration...
  • Page 43 TS-h3087XU-RP User Guide System Fan 10. Install the fan unit. a. Connect the power connectors of all fans to the system board. b. Insert the fan unit. Installation and Configuration...
  • Page 44 TS-h3087XU-RP User Guide c. Attach the screws that secure the fan unit to the chassis. 11. Attach the 2.5-inch drive bay fan duct. a. Attach the 2.5-inch drive bay fan duct to the back of the 2.5-inch drive bay enclosure.
  • Page 45 TS-h3087XU-RP User Guide b. Attach the 2.5-inch drive bay fan duct to the 2.5-inch drive bay fan module. 12. Attach the CPU fan duct. a. Attach the CPU fan duct to the CPU heatsink and CPU fan. Installation and Configuration...
  • Page 46 TS-h3087XU-RP User Guide b. Attach the screws securing the CPU fan duct to the system board. c. Attach the bottom hooks of the CPU fan duct to the CPU heatsink screws. Installation and Configuration...
  • Page 47 TS-h3087XU-RP User Guide 13. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. Installation and Configuration...

  • Page 48: Rail Kits

    You can find installation information in the rail kit package. Expansion Unit Installation The TS-h3087XU-RP supports SAS, SATA JBOD, and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller.
  • Page 49 TS-h3087XU-RP User Guide Expansion Unit Model Description Required Accessories TL-R1620Sep-RP • Uses a SAS 12 Gbps (SFF-8644) • One of the following storage interface expansion cards: • Supports SAS/SATA HDD/SSD • QXP-820S-B3408 • QXP-1620S-B3616W • mini-SAS SFF-8644 cable • RAIL-B02 TL-R1220Sep-RP •...
  • Page 50 TS-h3087XU-RP User Guide Expansion Unit Model Description Required Accessories TL-R1200S-RP • Uses a SATA 6 Gbps (SFF-8088) • 3 x SFF-8088 to SFF-8644 interface connector cables • Supports SATA HDD/SSD • QXP-1600eS-A1164 host bus adapter • RAIL-B02 TL-R400S • Uses a SATA 6 Gbps (SFF-8088) •...
  • Page 51 Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. Connecting SATA JBOD Expansion Units The TS-h3087XU-RP series supports connecting one SATA JBOD expansion unit. For required accessories details, see Expansion Unit Installation.
  • Page 52 Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion unit is listed. Connecting USB Expansion Units To connect the TS-h3087XU-RP to USB expansion units, a USB Type-A to USB Type-C cable is required. For required accessories details, see Expansion Unit Installation.

  • Page 53: Quts Hero Installation

    You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table. You can also manually download the QTS firmware from https://download.qnap.com.

  • Page 54: Initializing Quts Hero Using Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.
  • Page 55 ASCII characters. 9. Click Next. 10. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 11. Click Next. The Configure the network settings screen appears.

  • Page 56: Initializing Quts Hero Using The Cloud Installation Website

    After the initialization, you can click Go to NAS Management to start using QuTS hero and configuring other settings. Initializing QuTS hero Using the Cloud Installation Website You can initialize QuTS hero on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QuTS hero deletes all data on the drives.
  • Page 57 TS-h3087XU-RP User Guide 8. Perform any of the following actions. • To check for the latest available version, click Start. The wizard downloads the latest available version, and then the NAS restarts after the download is complete. If a newer version is not available, the wizard automatically displays the Smart Installation Guide.
  • Page 58 TS-h3087XU-RP User Guide QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears. 15. Select Obtain an IP address automatically (DHCP).

  • Page 59: Basic Operations

    TS-h3087XU-RP User Guide 3. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off.

  • Page 60: Leds

    TS-h3087XU-RP User Guide LEDs LEDs indicate the system status and related information when the device is powered on. The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host.
  • Page 61 TS-h3087XU-RP User Guide Drive Status LED Status Description Green The drive is ready. A drive read/write error occurred. Flashes red 5 times per The drive is being located in the operating system. second No drive was detected. Drive Activity LED...

  • Page 62: Audio Alerts

    TS-h3087XU-RP User Guide 10GBASE-T Ethernet Activity LED Status Description Orange A network connection has been established. Flashes orange Data is being transmitted. There is no network connection. Expansion LED Status Description Blue • A USB JBOD expansion unit has been detected.
  • Page 63 TS-h3087XU-RP User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • A system fan is not functioning. • A fan module has been removed. • A storage pool is about to reach full capacity.

  • Page 64: Nas Migration

    NAS Migration Requirements You can only migrate drives and system settings to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/en/nas-migration. Your device must meet the following requirements: •...

  • Page 65: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 66: Troubleshooting

    TS-h3087XU-RP User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty.

  • Page 67: Recovering Unintentionally Removed Healthy Drives

    Two disks per subgroup fail. Triple Mirror Multiple of 3. (For example, 3, 6, 9, 12 disks and so forth.) ≥ 5 RAID-TP Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 68: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system...

  • Page 69: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 70: Gnu Public License

    TS-h3087XU-RP User Guide Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders. GNU Public License Version 3, 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 71 TS-h3087XU-RP User Guide “Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks. “The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations.
  • Page 72 TS-h3087XU-RP User Guide for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you.
  • Page 73 TS-h3087XU-RP User Guide a. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b. Convey the object code in, or embodied in, a physical product (including a physical distribution...
  • Page 74 TS-h3087XU-RP User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 75 TS-h3087XU-RP User Guide your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright...
  • Page 76 TS-h3087XU-RP User Guide have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid.

  • Page 77: Ce Notice

    TS-h3087XU-RP User Guide PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.

  • Page 78: Vcci Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス...

  • Page 79: Sj/T 11364-2006

    TS-h3087XU-RP User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能 包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。...

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