QNAP TS-677 User Manual
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QNAP TS-677 User Manual

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Document Version: 4
11/04/2018
TS-x77
TS-677
TS-877
TS-1277
User Guide

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Summary of Contents for QNAP TS-677

  • Page 1 TS-x77 TS-677 TS-877 TS-1277 User Guide Document Version: 4 11/04/2018...

  • Page 2: Table Of Contents

    TS-x77 User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the TS-x77............................4 Hardware Specifications..........................4 Package Contents............................7 Components..............................8 Front Panel............................... 8 Rear Panel..............................9 Right Panel............................. 10 Left Panel..............................11 Front Drive Numbering........................... 11 Installation Requirements...........................
  • Page 3 6. Glossary CloudKey..............................58 CloudLink..............................58 myQNAPcloud............................58 myQNAPcloud ID............................58 Qfinder Pro..............................58 QTS................................58 7. Notices Limited Warranty............................59 Disclaimer..............................59 GNU Public License............................59 FCC Notice..............................67 CE Notice..............................67 SJ/T 11364-2006............................68...

  • Page 4: Preface

    TS-x77 User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-x77 NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    About the TS-x77 The TS-x77 is the first QNAP NAS series to feature the new AMD Ryzen processors. Powered by Ryzen processors with up to eight cores, 16 threads, and clock speeds of up to 3.7 GHz, the TS-x77 is well-suited for lightning-fast storage, video editing, and other high-demand multi-threaded applications.
  • Page 6 • 16 GB RAM: 2 x 8 GB DDR4 • 64 GB RAM: 4 x 16 GB DDR4 Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. Note Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 7 TS-x77 User Guide Component TS-677 TS-877 TS-1277 Hot-swappable Note The following are not hot-swappable: • M.2 SSDs • SSD cache drives • SSDs using PCIe expansion slots Network 10 gigabit Ethernet Optional: PCIe expansion card ports Gigabit Ethernet 4 x RJ45 ports External I/O Ports &...

  • Page 8: Package Contents

    When replacing the system battery, only use the same battery type as the existing one to avoid explosions. Note Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package Contents Item Quantity...

  • Page 9: Components

    TS-x77 User Guide Item Quantity M.2 SSD cooling module Quick Installation Guide (QIG) Components Front Panel TS-677 Component Component M.2 SSD LEDs USB 3.0 One-Touch Copy port Infrared (IR) receiver Drive LEDs Power button SSD LEDs USB One-Touch Copy button...

  • Page 10: Rear Panel

    TS-x77 User Guide TS-877 and TS-1277 Component Component LCD panel Power button Enter button USB One-Touch Copy button Select button USB 3.0 One-Touch Copy port Infrared (IR) receiver SSD LEDs Drive LEDs M.2 SSD LEDs Rear Panel Component Component PCIe slot 1 cover Kensington security slot Product Overview...

  • Page 11: Right Panel

    TS-x77 User Guide Component Component USB 3.0 ports Reset button USB 3.1 Gen 2 10Gbps Type-A port USB 3.0 ports Gigabit Ethernet (RJ45) port 2 USB 3.1 Gen 2 10Gbps Type-C port Gigabit Ethernet (RJ45) port 1 3.5 mm line-out jack Gigabit Ethernet (RJ45) port 3 3.5 mm dynamic microphone jacks Gigabit Ethernet (RJ45) port 4...

  • Page 12: Left Panel

    TS-x77 User Guide Left Panel Component Component PCIe slot 1 (PCIe 3.0 x8) Front Drive Numbering TS-677 Product Overview...

  • Page 13: Installation Requirements

    TS-x77 User Guide TS-877 TS-1277 Installation Requirements Category Item Environment • Room temperature: 0 to 40˚C (32 to 104˚F) • Non-condensing relative humidity: 5 to 95% • Wet-bulb temperature: 27˚C (80.6˚F) • Flat, anti-static surface with no exposure to direct sunlight, liquids, and chemicals Product Overview...

  • Page 14: Setting Up The Nas

    TS-x77 User Guide Category Item Hardware and peripherals • Storage drives For details on compatible drives, go to https://www.qnap.com/ compatibility/. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS 1. Place your NAS device in an environment that meets the requirements.

  • Page 15: Installation And Configuration

    TS-x77 User Guide 3. Installation and Configuration This chapter provides specific hardware and operating system installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-x77 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid state drives, and M.2 solid state drives.
  • Page 16 TS-x77 User Guide b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. c. Attach the fastening panels. d. Optional: Attach the screws to further secure the drive. Installation and Configuration...
  • Page 17 TS-x77 User Guide 4. Load the drive tray into the drive bay. a. Insert the tray into the bay. b. Push the handle. c. Slide the lock up. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays Warning •...
  • Page 18 TS-x77 User Guide • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the drive tray. a. Slide the lock down. b. Pull the handle to release the tray. c. Pull the tray out. 3.
  • Page 19 TS-x77 User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the screws. 4. Load the drive tray into the drive bay. a.
  • Page 20 TS-x77 User Guide 5. Power on the NAS. Installing Solid State Drives on Solid State Drive Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2.
  • Page 21 TS-x77 User Guide 3. Install a drive on the drive tray. a. Align the SATA connector on the drive with the opening at the end of the tray. b. Place the drive on the tray. 4. Load the drive tray into the drive bay. a.
  • Page 22 • Observe electrostatic discharge (ESD) procedures to avoid damage to components. Note QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. 1. Power off the NAS.
  • Page 23 TS-x77 User Guide 5. Remove the fan module. a. Disconnect the fan cable from the system board. b. Remove the screw that secures the module to the chassis. c. Press the clip and then pull the module away from the system board. Installation and Configuration...
  • Page 24 TS-x77 User Guide 6. Install a cooling module on the M.2 SSD. a. Pull the cooling module clip and tray away from the heatsink. b. Peel off the protective film from the heatsink. Installation and Configuration...
  • Page 25 TS-x77 User Guide c. Attach the heatsink to the M.2 SSD. On single-sided M.2 modules, components are usually mounted on the top side. On double- sided M.2 modules, components are mounted on both sides. To identify the top side, insert the module into the dedicated slot on the NAS.
  • Page 26 TS-x77 User Guide e. Mount the clip on the merged heatsink and tray at a 35-degree angle, then slide to fasten the cooling module. 7. Install the M.2 SSD. a. Attach the riser screw to the appropriate location based on the size of the M.2 SSD. Installation and Configuration...
  • Page 27 TS-x77 User Guide b. Insert the M.2 SSD into the slot. c. Attach the flat head screw to the riser screw. Installation and Configuration...
  • Page 28 TS-x77 User Guide 8. Attach the fan module. a. Align the protruding part of the module with the hole on the chassis below the M.2 SSD slot. b. Push the module toward the system board until the clip locks the module into place. c.
  • Page 29 TS-x77 User Guide 9. Attach the case cover. a. Slide the cover down until it completely connects with the chassis. b. Slide the cover forward. c. Attach the screws to the back side of the case. 10. Connect all cables and external attachments. 11.

  • Page 30: Installing Expansion Cards

    • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. a. Go to www.qnap.com/compatibility. b. Click Search by NAS.
  • Page 31 TS-x77 User Guide 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the chassis. b. Pull the cover away from the slot. PCIe 3.0 x8 Installation and Configuration...
  • Page 32 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. Installation and Configuration...
  • Page 33 TS-x77 User Guide d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the slot. c. Attach the screw. PCIe 3.0 x8 Installation and Configuration...
  • Page 34 TS-x77 User Guide PCIe 3.0 x4 d. Attach the PCIe power connector to the expansion card. Larger expansion cards may require you to attach the PCIe power connector before inserting the card into the slot. 9. Attach the case cover. a.

  • Page 35: Replacing Memory Modules

    The NAS has four memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. When using multiple modules, use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 36 TS-x77 User Guide 4. Remove the case cover. a. Remove the screws that secure the cover to the chassis. b. Slide the cover back. c. Pull the cover up until it completely detaches from the chassis. 5. Remove the fan module. a.
  • Page 37 TS-x77 User Guide 6. Remove an existing memory module. a. Push the retention clips outward simultaneously to release the module. b. Hold the module by the edges and then carefully slide it out of the slot. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard.
  • Page 38 TS-x77 User Guide c. Verify that the metal connectors are completely inserted into the slot. 8. Attach the fan module. a. Align the protruding part of the module with the hole on the chassis below the M.2 SSD slot. b. Push the module toward the system board until the clip locks the module into place. c.
  • Page 39 TS-x77 User Guide 9. Attach the case cover. a. Slide the cover down until it completely connects with the chassis. b. Slide the cover forward. c. Attach the screws to the back side of the case. 10. Connect all cables and external attachments. 11.

  • Page 40: Replacing Cpu Fans

    TS-x77 User Guide a. Log on to QTS as administrator. b. Go to Control Panel > System > System Status > Hardware Information . c. Check the value for Total memory. Replacing CPU Fans 1. Power off the NAS. 2. Disconnect the power cord from the electrical outlet. 3.
  • Page 41 TS-x77 User Guide b. Remove the screw that secures the module to the chassis. c. Press the clip and then pull the module away from the system board. 6. Remove an existing fan. a. Remove the screws that secure the fan to the fan chassis. Installation and Configuration...
  • Page 42 TS-x77 User Guide b. Remove the fan cable from the clips on the fan chassis. c. Remove the fan from the fan chassis. 7. Install a new fan in the same location. a. Position the fan chassis so that the cable clips face upward. b.
  • Page 43 TS-x77 User Guide d. Attach the fan cable to the cable clips on the fan chassis. 8. Attach the fan module. a. Align the protruding part of the module with the hole on the chassis below the M.2 SSD slot. b.
  • Page 44 TS-x77 User Guide d. Connect the fan cable to the system board. 9. Attach the case cover. a. Slide the cover down until it completely connects with the chassis. b. Slide the cover forward. c. Attach the screws to the back side of the case. Installation and Configuration...

  • Page 45: Qts Installation

    10. Connect all cables and external attachments. 11. Connect the power cord to the electrical outlet. 12. Power on the NAS. QTS Installation The TS-x77 uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description Requirements...

  • Page 46: Installing Qts Using Qfinder Pro

    ASCII characters. 7. Click Next. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next. 10. Select Obtain an IP address automatically (DHCP).

  • Page 47: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device.
  • Page 48 ASCII characters. 11. Click Next. 12. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 13. Click Next. 14. Select Obtain an IP address automatically (DHCP).
  • Page 49 TS-x77 User Guide 24. Click Confirm. QTS is installed. Installation and Configuration...

  • Page 50: Basic Operations

    TS-x77 User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The NAS powers on. Power off Press and hold the button for 1.5 The NAS powers off. seconds.

  • Page 51: Lcd Panel

    TS-x77 User Guide For details on configuring USB One Touch Copy, see the QTS User Guide. LCD Panel The LCD panel allows you to perform the following operations: • Restart and power off the NAS • Configure or change the LCD panel password •...

  • Page 52: Viewing Drive Information

    TS-x77 User Guide The panel displays Main Menu 1. TCP/IP. 3. Press and hold Enter. The panel displays the IP address of the first network adapter. 4. Press Select repeatedly until the panel displays Enter Network Settings. 5. Press and hold Enter. The panel displays the configurable network settings.

  • Page 53: Viewing System Information

    TS-x77 User Guide 6. Optional: Repeat step 5 as necessary. Viewing System Information The LCD panel can display the CPU temperature, system temperature, and system fan speed. 1. Press Enter or Select. The panel displays the NAS name and QTS version. 2.

  • Page 54: Lcd Error Messages

    TS-x77 User Guide 4. Press and hold Enter. The Change Password screen appears. 5. Select Yes by pressing and holding Enter. The New Password screen appears. 6. Press Select and Enter to specify a new password. • Specify a password with 1 to 8 characters. The password can only contain numbers (0 to 9). •...
  • Page 55 TS-x77 User Guide Status Description System Status Flashes green and red • The drive is being formatted. alternately every 0.5 • The NAS is being initialized. seconds • The operating system is being updated. • RAID rebuilding is in progress. •...

  • Page 56: Beep Alarm

    TS-x77 User Guide Beep Alarm Duration Frequency Description Short beep (0.5 seconds) 1 • The NAS is starting up. • The NAS is shutting down (software shutdown). • The user pressed the Reset button. • The operating system was updated. The user tried to copy the NAS data to the external storage device from the front USB port, but the data cannot be copied.

  • Page 57: Troubleshooting

    TS-x77 User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 58: Recovering Unintentionally Removed Healthy Drives

    RAID Recovery Support Maximum Number of Removed Drives Single JBOD RAID 0 RAID 1 RAID 5 RAID 6 RAID 10 Support and Other Resources QNAP provides the following resources: Resource Documentation http://docs.qnap.com Helpdesk http://helpdesk.qnap.com Downloads http://download.qnap.com Community Forum http://forum.qnap.com Troubleshooting...

  • Page 59: Glossary

    Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QNAP NAS operating system Glossary...

  • Page 60: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 61 TS-x77 User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
  • Page 62 TS-x77 User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 63 TS-x77 User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 64 TS-x77 User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 65 TS-x77 User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 66 TS-x77 User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts.
  • Page 67 TS-x77 User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.

  • Page 68: Fcc Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 69: Sj/T 11364-2006

    TS-x77 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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