QNAP TS-AI642 User Manual
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QNAP TS-AI642 User Manual

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TS-AI642
User Guide
Document Version: 1
14/04/2023

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Summary of Contents for QNAP TS-AI642

  • Page 1 TS-AI642 User Guide Document Version: 1 14/04/2023...

  • Page 2: Table Of Contents

    TS-AI642 User Guide Contents 1. Product Overview About the TS-AI642..............................3 Hardware specifications............................3 Package contents...............................5 Components................................5 Front panel................................6 Rear panel................................6 System board................................. 7 Drive numbering..............................8 Safety information..............................8 Installation requirements............................9 Setting up the NAS..............................9 2. Installation and Configuration Hardware installation..............................
  • Page 3 QNAP ID..................................50 QTS.....................................50 7. Notices Limited warranty..............................51 Disclaimer................................. 51 Copyright and trademarks............................51 GNU General Public License........................... 52 CE notice................................... 59 UKCA notice................................59 FCC notice................................. 59 VCCI notice................................60 BSMI notice................................60 SJ/T 11364-2006................................61...

  • Page 4: Product Overview

    VPN services. The Rockchip RK3588 CPU includes an integrated GPU which offers an HDMI resolution of up to 4K at 30 Hz, and boosts the performance of AI-driven applications. The TS-AI642 is a multipurpose NAS device suitable as a personal backup server, work-from-home VPN tool, or multimedia management server.
  • Page 5 TS-AI642 User Guide Component TS-AI642 Drive compatibility • 3.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives Note You can purchase tray bases from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. SSD cache Supported acceleration support Hot-swapping This device supports hot-swapping for all drives.

  • Page 6: Package Contents

    TS-AI642 User Guide Component TS-AI642 System battery CR2032 lithium battery (3V, 225 mAh) Warning • This battery is a button battery. If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours. Keep batteries out of reach of children.

  • Page 7: Front Panel

    TS-AI642 User Guide Front panel Component Component Power button Drive 3 LED Status LED Drive 4 LED LAN LED Drive 5 LED USB LED Drive 6 LED Drive 1 LED USB 3.2 Gen 1 One Touch Copy Type-A port Drive 2 LED...

  • Page 8: System Board

    TS-AI642 User Guide Component Component PCIe low-profile cover Power input Reset button Kensington security slot HDMI 1.4b port 1 2.5 Gigabit Ethernet speed LED HDMI 1.4b port 2 2.5 Gigabit Ethernet port (RJ45) USB 3.2 Gen 1 Type-A port 2.5 Gigabit Ethernet activity LED USB 2.0 Type-A ports...

  • Page 9: Drive Numbering

    TS-AI642 User Guide Drive numbering Safety information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 10: Installation Requirements

    TS-AI642 User Guide • To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type. • Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer.
  • Page 11 TS-AI642 User Guide For details, see the following topics: • Installing 2.5-inch drives on 3.5-inch trays • Installing 3.5-inch hard drives on 3.5-inch trays 3. Optional: Install expansion cards. For details, see Installing expansion cards. 4. Optional: Connect expansion units.

  • Page 12: Installation And Configuration

    TS-AI642 User Guide 2. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware installation This section provides information on installing drives, installing expansion cards, and connecting expansion units. Drive installation This device is compatible with 3.5-inch hard drives and 2.5-inch solid-state drives.
  • Page 13 TS-AI642 User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. 4. Install a drive on the tray.
  • Page 14 TS-AI642 User Guide a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 5. Insert the tray into the bay.
  • Page 15 TS-AI642 User Guide b. Slide the lock down to secure the front cover. 7. Power on the NAS. Installing 3.5-inch hard drives on 3.5-inch trays Warning • Installing a drive deletes all data on the drive. • Installation and Configuration...
  • Page 16 TS-AI642 User Guide Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the front cover. a. Locate the locking mechanism on the left side of the NAS.
  • Page 17 TS-AI642 User Guide 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. 4. Install a drive on the tray. a. Remove the fastening panels from the sides of the drive tray.
  • Page 18 TS-AI642 User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the fastening panels to lock the drive to the tray.
  • Page 19 TS-AI642 User Guide 5. Insert the tray into the bay. 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. Installation and Configuration...

  • Page 20: Installing Expansion Cards

    Slide the lock down to secure the front cover. 7. Power on the NAS. Installing expansion cards The NAS supports selected expansion cards. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit this NAS. Warning •...
  • Page 21 TS-AI642 User Guide • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device.
  • Page 22 TS-AI642 User Guide 5. Remove the case cover. a. Remove the screws that secure the case cover to the chassis. b. Slide the case cover back. c. Slide the case cover to the left to detach it from the chassis.
  • Page 23 TS-AI642 User Guide 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 7. Optional: Attach the full-height bracket to the expansion card. a. Remove all screws of the existing bracket.
  • Page 24 TS-AI642 User Guide c. Attach the full-height bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the slot.
  • Page 25 TS-AI642 User Guide 9. Attach the case cover. a. Place the case cover on the NAS. b. Slide the case cover to the left. c. Slide the case cover to the front to secure it to the chassis. d. Attach the screws to the back of the NAS.
  • Page 26 TS-AI642 User Guide 10. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock down to secure the front cover. Installation and Configuration...

  • Page 27: Expansion Unit Installation

    Expansion unit installation The NAS supports SATA and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 28 Installing expansion cards. Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion unit to the NAS.
  • Page 29 TS-AI642 User Guide 4. Power on the SATA JBOD expansion unit. 5. Power on the NAS. 6. Verify that the expansion unit is recognized by the NAS. a. Log on to QTS as administrator. b. Go to Main Menu > Storage & Snapshots > Overview > System .

  • Page 30: Qts Installation

    Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. QTS installation The NAS uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description...

  • Page 31: Initializing Qts Using Qfinder Pro

    HDMI connection. Initializing QTS using Qfinder Pro You can initialize QTS using Qfinder Pro, which is an utility designed to help you locate and manage QNAP devices on your network. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 32 6. Close the warranty page. The Smart Installation Guide opens in the default web browser. 7. Click Start Smart Installation. 8. Read the QNAP Software Terms of Use carefully. 9. Agree to the terms and conditions. 10. Click Next. 11. If the screen shows a different operating system, click QTS.
  • Page 33 The Set the date and time screen appears. 17. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 34: Initializing Qts Using The Cloud Installation Website

    QTS is initialized. Initializing QTS using the cloud installation website You can initialize QTS on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 35 NAS after initialization. You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link. 7. Click Next. The QNAP Warranty Service page opens in the default web browser. 8. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 36 The Set the date and time screen appears. 20. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 37: Initializing Qts Using An Hdmi Connection

    TS-AI642 User Guide The Configure the network settings screen appears. 22. Configure the network settings using any of the following methods. Methods User Actions Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP) The system automatically detects and configures the IP address settings.
  • Page 38 TS-AI642 User Guide 1. Connect an HDMI display to the NAS. 2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all models). 3. Power on the NAS. The Welcome screen of the Smart Installation Guide appears.

  • Page 39: Basic Operations

    TS-AI642 User Guide 3. Basic Operations This chapter describes basic NAS operations. Power button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off.

  • Page 40: Usb One Touch Copy Button

    This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup. To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.
  • Page 41 TS-AI642 User Guide Drive LED Status Description Flashes red Data is being accessed, and during the process a drive read/write error occurred. A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected.

  • Page 42: Audio Alerts

    TS-AI642 User Guide USB One Touch Copy LED Status Description Flashes blue every 0.5 • A USB device connected to the USB One Touch Copy port is detected. seconds • A USB device connected to the front USB port is being removed from the device.

  • Page 43: Nas Migration

    NAS migration requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 44: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 45: Migrating Nas Data Using Hbs 3

    TS-AI642 User Guide b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4. Power on the destination NAS.

  • Page 46: Creating A One-Way Sync Job

    TS-AI642 User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...

  • Page 47: Importing Local Users Or Group Settings To The Destination Nas

    TS-AI642 User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens.
  • Page 48 TS-AI642 User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS.

  • Page 49: Troubleshooting

    TS-AI642 User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty.

  • Page 50: Recovering Unintentionally Removed Hard Drives

    ≥ 4 (Must be an even RAID 10 One disk per subgroup fails. number) ≥ 6 RAID 50 One disk per subgroup fails. Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 51: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 52: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 53: Gnu General Public License

    TS-AI642 User Guide Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders. GNU General Public License Version 3, 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 54 TS-AI642 User Guide “Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks. “The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations.
  • Page 55 TS-AI642 User Guide for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you.
  • Page 56 TS-AI642 User Guide a. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b. Convey the object code in, or embodied in, a physical product (including a physical distribution...
  • Page 57 TS-AI642 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 58 TS-AI642 User Guide your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright...
  • Page 59 TS-AI642 User Guide have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid.

  • Page 60: Ce Notice

    TS-AI642 User Guide PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.

  • Page 61: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 62: Sj/T 11364-2006

    TS-AI642 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能 包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。...

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