Troubleshooting Internet Access Problems - HP Compaq Presario,Presario EZ2700 Reference Manual

Troubleshooting Internet Access Problems

Symptom
Cannot connect to the
Internet.
Cannot automatically
launch Internet programs.
Cannot use the Internet
because the fax modem is
busy or no dial tone found.
Internet takes too long to
download Web sites.
For Compaq.Net technical support, dial (toll free) 1-888-874-4468
For Compaq.Net billing support, dial (toll free) 1-888-629-6920
When connecting to Compaq.Net with the 1-888 number, you will be billed a fee per minute.
6-10
Internet
Problem
Internet Service Provider (ISP) account
is not set up properly.
Modem is not set up properly.
Web browser is not set up properly.
Internet keyboard failed.
You must log in to your ISP before
some programs will start.
Telephone or modem line connections
are not connected properly.
If no dial tone is found, another
telephone handset on the same line is
not on the receiver.
Messages have not been cleared from
answering service.
Modem is not set up properly.
Solution
Verify Internet settings, or contact your ISP for
assistance.
Reconnect the modem, verifying the following
connections: Telephone Line to Telephone
(for external phone sets) and Telephone Line to Wall
Jack (from Internet PC to wall).
Verify that your Web browser is installed and set up
to work with your ISP.
Call a Compaq Authorized Service Provider. Refer to
your Certificate of Warranty for details.
Log in to your ISP and launch your desired program.
Reconnect the modem, verifying the following
connections:Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall Jack
(from Internet PC to wall).
Verify that all telephone handsets on the same line
are on the receiver.
If you use an answering service that modifies your
telephone's dial tone to inform you of messages,
clear all messages and try your call again.
Verify that correct modem speed and COM port are
selected.
1. Click Start and point to Settings.
2. Click Control Panel and double-click Modems.
3. Windows will detect the modem you have
installed. Click the Properties button.
4. Verify that the correct modem port is set and the
maximum speed of your modem is selected.
Reset these settings if necessary, and click OK.
5. Close the Control Panel window.
Troubleshooting