Troubleshooting Internet Access Problems - HP Compaq Presario,Presario 7479 Supplementary Manual

Troubleshooting Internet Access Problems

Symptom
Cannot connect to the
Internet.
Cannot automatically
launch Internet programs.
Cannot use the Internet
because the fax modem is
busy or no dial tone found.
Internet takes too long to
download Web sites.
Troubleshooting
Internet
Problem
Internet Service Provider (ISP) account
is not set up properly.
Modem is not set up properly.
Web browser is not set up properly.
Internet keyboard failed.
If using America Online (AOL) as your
ISP, you must log in to AOL before
some programs will start.
Telephone or modem line connections
are not connected properly.
If no dial tone is found, another
telephone handset on the same line is
not on the receiver.
Messages have not been cleared from
answering service.
Modem is not set up properly.
Solution
Verify Internet settings, or contact your ISP for
assistance.
Reconnect the modem, verifying the following
connections: Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall Jack
(from Internet PC to wall).
Verify that your Web browser is installed and set up
to work with your ISP.
Call a Compaq Authorized Service Provider. Refer to
your Warranty Statement for details.
Log in to AOL and launch your desired program.
Reconnect the modem, verifying the following
connections:
Telephone Line to Telephone (for external phone
sets)
Telephone Line to Wall Jack (from Internet PC to
wall).
Verify that all telephone handsets on the same line
are on the receiver.
If you use an answering service that modifies your
telephone's dial tone to inform you of messages,
clear all messages and try your call again.
Verify that correct modem speed and COM port are
selected.
1. Click the Start button and point to Settings.
2. Click Control Panel and double-click Modems.
3. Windows will detect the modem you have
installed. Click the Properties button.
4. Verify that the correct modem port is set and the
maximum speed of your modem is selected.
Reset these settings if necessary, and click OK.
5. Close the Control Panel window.
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