Polycom VVX500 Quick Reference page 2

Transfer a Call
1. During an active call, tap Transfer. This will place the
call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring
answers the call, consult with them about the call and
tap Transfer again to complete the transfer.
Call Hold
Call hold is used when you want to place a call on hold
and go back to the caller from the same phone. Tap the
Hold soft key to place the call on hold. If in Calls view,
remember to highlight the call first. To resume a held call
tap resume.
Note: The Hold feature applies only to the Local phone.
Held calls can only be picked up from the extension they
were placed on hold from. If you wish to pick them up
from another extension, use the "Transfer a Call" feature.
Redial
This only applies to last dialed numbers.
1. Press the New Call.
2. Use the finger to scroll through the numbers last dial,
and tap to highlight the number.
3. Press the dial soft key or tap
Do Not Disturb
To disable ringing, tab Settings from the Home View,
and tap Features > Do Not Disturb. Tap Enable or
Disable.
.
Polycom VVX500/600 Quick Reference
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial a 9 to access an outside line
before dialing 9-1-1.
Initiating a Local Conference Call
1. Establish your first call by placing or answering the
phone.
2. Press the Confrnc soft key; the party you have been
speaking to will be put on hold and you will hear the dial
tone.
3. Dial an additional party and wait for them to answer
so you can notify them that you are bringing them into a
conference call.
4. Press the Confrnc soft key again; all parties are now on
the call.
Note: If the party doesn't answer or doesn't want to
participate in the conference call, press "End Call" and you
will be returned to the original caller.
For Technical Support
Technical support for your service is included and we're
happy to assist with any questions or comments you
may have. Our hours are Monday – Friday, 5am – 6pm
PST and we can be reached by one of the following
methods:
1. E-mail us anytime at support@noctel.com.
2. Dial 611 from your NocTel Phone.
3. Call from any phone by dialing a local support line:
Portland, OR: +1 503.764.4300
Toll-Free: +1 888.400.4521
Ref: 080815