Troubleshooting Guide - Inkbird ITC-306A Manual

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Troubleshooting Guide

Issues Causes
Can not 1. Incorrect
connect phone
to WIFI. settings.
2. Incorrect
router
settings.
3. Incorrect
connection
mode
selection.
4. Device
malfunction.
The 1.The probe
probe is placed in a
reading area with
is poor
incorrect. temperature
circulation.
2.The probe
is damaged.
Solutions
1. In the phone settings, all permissions
for the INKBIRD app are turned on.
The Bluetooth and location functions of
the phone are turned on.
2. Please ensure that the router can
transmit 2.4GHz wifi signal alone, and
the mobile phone remains connected to
the 2.4GHz wifi that can access the
Internet. Please make sure the SSID of
the 2.4GHz wifi is not hidden. The
password is not empty.
There is no limit on the number of
connected devices to the router. If you
are not sure whether the upper limit has
been reached, please turn off 2-3 WIFI
devices.
Router settings are as follows:
·Wireless protocol: 802.11 b/g/n, but
cannot be set to 11n only;
·Security mode: WPA/WPA2
·Authentication type: AES
·Enable DHCP service
·No VPN service.
3. Select the correct WiFi mode in the
app. If there are many WiFi products
interfering nearby, please switch the
device to slow flash (AP) mode to
connect.
If it still does not work, please contact
customer service.
1. Adjust the position of the probe.
2. If the probe was used in liquids, dry it
using a hairdryer and then test it at room
temperature.
3. Check if the probe is intact.
4. If the deviation is small, use the CA
(calibration) function to calibrate.
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