Product Specific Problems - Alienware AW2725QF Simplified Service Manual

Wrong Color
Image retention from a
static image left on the
monitor for a long period
Product specific problems
Table 26. Product specific problems description.
Common Symptoms
The screen image is too
small
Cannot adjust the monitor
with the buttons on the
front panel
No Input Signal when user
controls are pressed
The picture does not fill
the entire screen
No image when using DP
connection to the personal
computer
After changing resolution
from FHD to 4K or vice
versa, the image does not
fit the new resolution
After changing resolution
and display mode in the
game settings, mouse
pointer misalignment
occurs.
Dolby Vision logo Problem Dolby Vision logo change to
6. Trouble Shooting Instructions
Picture color is not good
A faint shadow from the static
image that is displayed appears
on the screen
What Y ou Experience
The image is centered on the
screen, but does not fill the
entire viewing area
OSD does not appear on the
screen
No picture, the LED light is
white
The picture cannot fill the height
or width of the screen
Black screen
The image looks 4 times or one
quarter the size of the screen
The position of the mouse
pointer is di erent from the
location where the user interacts
with the screen
HDR+logo in the OSD menu
• Change the settings of the Preset Modes in the Game menu OSD
depending on the application.
• Adjust the Gain/O set/Hue/Saturation values under Game1/
Game 2/Game 3 in the Game menu OSD .
• Change the Input Color Format to RGB or YCbCr/YPbPr in the
Display menu OSD .
• Run the built-in diagnostics.
• Set the screen to turn o after a few minutes of screen idle time.
These can be adjusted in the Windows Power Options or Mac
Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Possible Solutions
• Check the Aspect Ratio setting in the Display menu OSD.
• Reset the monitor to factory settings.
• Turn o the monitor, unplug the power cable, plug it back, and
then turn on the monitor.
• Check the signal source. Ensure that the computer is not in the
power saving mode by moving the mouse or pressing any key on
the keyboard.
• Check whether the signal cable is plugged in properly. Connect
the signal cable again, if necessary.
• Reset the computer or video player.
• Due to di erent video formats (aspect ratio) of DVDs, the monitor
may display in full screen.
• Run the built-in diagnostics.
• Verify which DP standard (DP 1.1a or DP 1.4) your graphics card is
certified to. Download and install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support DP 1.4 monitors.
• Refer to
https:/ /www.dell.com/support/AW2725QF/
displayscaling for the workaround steps.
• Locate the executable of the game
• Right-click the executable, select Properties
• Click on 'Compatibility' tab
• Click 'Change high DPI settings'
• Select 'Override high DPI scaling behavior'. Ensure 'Application' is
selected.
• Make sure your source is Dolby Vision Certificated;
• Update your source's Graphic card driver to latest;
• Reboot your source or disable then enable HDR from windows
display setting