To connect a phone to the Pantum M6550 Series printer:

1. Switch on the printer.
2. Connect the phone to the printer's hotspot.
3. For Android:
- Download the Pantum app (compatible with Android 4.4–8.0).
- Open the app, add the printer, select a file, set up, and print.
4. For iOS:
- Option 1: Use the built-in print app. Connect to the printer hotspot, select a file, set up, and print.
- Option 2: Download the Pantum app (compatible with iOS 6.0 and above), connect to the printer hotspot, select a file, set up, and print.

This answer is automatically generated

Summary of Contents for Pantum M6550 Series

Page 1 Maintenance Manual...
Page 2 Maintenance Manual of Pantum Laser Product Model: M6550/N/NW·M6600/N/NW ADF 3-in-1 and 4-in-1 Laser Printer (M6550 series is 3-in-1 type, M6600 series is 4-in-1 type)
Page 3: Legal Notice
Version: V 1.0 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide without notice. Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
Page 4 There is high-voltage electrode inside the printer. Before cleaning the printer. make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock. The fuser unit is hot when and after printing. Touching the fuser unit (the shaded area as shown) may cause bums! £...
Page 5: Mounting Position
Mounting Position Place the equipment on a flat and firm surface that is less liable to vibration and impact, such as table top. Put the equipment near a standard and earthed power socket. At the same time, this product should be installed in a place with the temperature between 10° C and 32.5° C and the relative humidity between 20% and 80%;...
Page 6: Laser Safety
Laser Safety The laser radiation is harmful to the human body. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has a Class III b laser diode, which has no laser radiation leakage among laser components. The following label is attached to the laser components inside the printer:...
Page 7: Legal Information
Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment.
Page 8: Table Of Contents
Table of Contents Product Overview ..........................1–1 Overview ..........................1–2 1.1.1 Front view (1) ........................1–2 1.1.2 Front view (2) ........................1–3 1.1.3 Rear view (1) ........................1–4 1.1.4 Overview of Control Panel ....................1–5 Disassembly and Handling Instructions for M6600 Series Phone Cradle ....... 1–7 1.2.1 Installation Diagram of M6600 Series Phone Cradle .............
Page 9 General Structure Chart ......................3–2 Mechanical Devices ......................... 3–3 Travelling path of Paper ......................3–4 Print Principle ........................3–5 3.4.1 Charging ..........................3–5 3.4.2 Exposure ..........................3–5 3.4.3 Develop ..........................3–5 3.4.4 Transfer ..........................3–6 3.4.5 Separation........................... 3–6 3.4.6 Fusing ..........................3–6 3.4.7 Cleaning ..........................
Page 10 Error Display and Troubleshooting..................... 6–1 Error Message......................... 6–3 Error code ..........................6–11 Clearing Jammed Paper ....................... 6–16 Failure Elimination ....................... 6–19 6.6.1 Paper Feed Problem ......................6–19 6.6.2 Common Troubleshooting ....................6–20 6.6.2.1 Print Failure ......................6–20 6.6.2.2 Scan Failure ......................6–26 6.6.2.3 Copy Failure ......................
Page 11: Product Overview
Product Overview Overview ............................1–2 ......................1–2 1.1.1 Front view (1) ......................1–3 1.1.2 Front view (2) ......................1–4 1.1.3 Rear view (1) ..................1–5 1.1.4 Overview of Control Panel Product Specifications ........................1–8 ....................1–8 1.2.1 Basic Specifications ....................1–9 1.2.2 Scan Specifications ....................
Page 12: Overview
Overview Front view (1) 1.1.1 Automatic Document Feeder/ Document Feeder Platen Cover Output Bin Control Panel 1–2...
Page 13: Front View (2)
Front view (2) 1.1.2 Glass Platen Scanning Platform Output Tray Automatic Feed Paper Deflector Paper Stop Feeder Tray Automatic Feeder Tray 1–3...
Page 14: Rear View (1)
Rear view (1) 1.1.3 USB Interface Network Interface Phone Interface Phone Cord Interface Rear Cover Power Interface 1–4...
Page 15: Overview Of Control Panel
Overview of Control Panel 1.1.4 Speaker Press this button, enter the number to dial, and then press the Start button to fax. Redial/Pause This button allows you to redial the last number you dialed or insert pause when you set up speed dial or dial manually.
Page 16 WiFi Model only). For is for toner saving. Non-WiFi Model, this button is for toner saving. Press this button to enter Press this button to enter into the fax mode. into the fax mode. Scan Button Scan Button Press this button to enter Press this button to enter into the scan mode into the scan mode Copy Button...
Page 17: Disassembly And Handling Instructions For M6600 Series Phone Cradle
Disassembly and Handling Instructions for M6600 Series Phone Cradle Installation Diagram of M6600 Series Phone Cradle 1.2.1 Disassembly Diagram of M6600 Series Phone Cradle 1.2.2 Printer Handling Diagram 1.2.3 Please handle the printer according to the following instructions: 1–7...
Page 18: Product Specifications
Product Specifications Basic Specifications 1.3.1 Model Pantum M6550/N/NW Pantum M6600/N/NW PC Monochrome printing, PC color/monochrome scanning, monochrome Function copying, continuous scanning or copying Hi-speed USB 2.0 Hi-speed USB 2.0 100Base-Tx Ethernet 100Base-Tx Ethernet PC client interface (Models with N) (Models with N) type WiFi 802.11b/g/n...
Page 19: Scan Specifications
Scan Specifications 1.3.2 Scan Source ADF, flatbed Optical system CIS, maximum optical resolution 1,200dpi Scan drive TWAIN WIA driver (simple Chinese/ English/ other language) Scan Preview Supported Scan Mode Color/ grey/ monocolour Flatbed: 1,200× 1,200dpi at maximum Scan Resolution ADF: 600× 600dpi at maximum Maximum Scan Size Flatbed: 216×...
Page 20: Print Specifications
Print Specifications 1.3.3 Legal (216mm*356mm) Maximum Printing Size Print System Laser electrostatic printing system Print Time of First Page <7.8s Print Speed 22PPM(A4)/23PPM(Letter) Feeding system Auto feeding Monthly printing load 15,000 pages Print resolution Max: 1,200*1,200 Regular paper, thick paper, transparent film, carton paper, label, envelop, thin Media type paper A4,A5,A6,JIS B5,ISO B5,B6, Letter, Legal, Executive, Statement,...
Page 21: Copy Specifications
Copy Specifications 1.3.4 Scan Source ADF, flatbed 216*356mm Maximum Copy Size A4/A5/A6/B5/Letter/Executive Original Paper Size CIS, maximum optical resolution 1,200 dpi Optical system 1. 100% 2. 141% A5→A4 3. 122% A5→B5 4. 115% B5→A4 5. 97% LTR→A4 Auto zoom 6. 94% A4→LTR 7.
Page 22: Consumable Specifications
Note: • The model is subject to increase without notice. •Consumables capacity may vary with different using types. • It's not recommended using consumables other than the original Pantum consumables. • Any damages caused by using non-Pantum original consumables are not covered by the Warranty. 1–12...
Page 23: Installation And Basic Operations
Installation and Basic Operations Packing List ...................... 2–2 Install the Machine................... 2–4 Steps of Using Paper and Manuscript ............2–9 Installation and Uninstallation of the Driver ..........2–12 2.4.1 One-click Installation ..................2-12 2.4.1.1 Method I: Connect the printer via USB cable ............2-12 2.4.1.2 Method II: Connect the printer via wired network.............
Page 24: Packing List
Packing List Please check if the following parts are inside the box when you open the package: Name Object Printer Toner cartridge USB Interface Cable Power Cord Phone (For M6600 series only ) Spiral Cable (For M6600 series only) Phone line (For M6600 series only) CD-ROM Quick Setup Guide...
Page 25 Pantum Warranty 2–3...
Page 26: Install The Machine
Take the printer out and tear off the seal on scan cover. Lift the scanning platform, tear off the seal and then take the accessory box in which there is the driver CD, Quick Setup Guide and Pantum Warranty and other accessories. Open the output bin.
Page 27 Take the toner cartridge out. Hold the handle of the cartridge and gently shake around 5 to 6 times, so as to make the toner evenly distributed inside the cartridge. Take the OPC protection paper and seal out. Insert the cartridge along the guides into the printer. 2–5...
Page 28 Push it firmly along the direction of the arrow until you hear a "click" assuring you that the cartridge is fully inserted. 10. Cover the output bin and close the scanning platform. 11. Raise the upper ADF cover and remove the stabilizer bar shown by 2. 2–6...
Page 29 12. Close the upper ADF cover to reset it. 13. Install the phone and connect handle line into the upper interface. 14. Pull the extension tray of output bin out and then open the feeder tray and tear off the seal. 2–7...
Page 30 15. Pull the paper stop out, adjust its position and put print paper in, and then adjust the paper stop. 16. Connect power cord and fax line. 2–8...
Page 31: Steps Of Using Paper And Manuscript
17. Connect USB cable or network cable. 18. Turn power on and install the driver. Steps of Using Paper and Manuscript 1). Raise the cover. 2–9...
Page 32 2). Load the manuscript face down. 3). Align the manuscript to match the appropriate paper size. Note: • If the manuscript does not match with any size marker, please align the upper-left corner of the manuscript with the arrow. 4) Gently put down the cover. 2–10...
Page 33 • Please put the paper or document on the scanner glass after the glue, ink or correction fluid are completely dried. • Paper or manuscript with rough texture, concave and convex, oil stain and good smoothness has poor printing performance. •...
Page 34: Installation And Uninstallation Of The Driver
Installation and Uninstallation of the Driver One-click Installation 2.4.1 One-click installation provides three methods of installation: connect the printer via USB cable, connect the printer via wired network, and connect the printer via wireless network. You can choose one of them according to your habit. 2.4.1.1 Method I: Connect the printer via USB cable Connect the printer to computer via USB cable, power the printer and computer on.
Page 35: Method Ii: Connect The Printer Via Wired Network
Click on the “One-click installation” button in Method I and enter into the installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
Page 36 • Windows 7/Vista/Server 2008 system: Pop up “Autoplay” interface, click “Autorun.exe” to run the installation procedure. • Windows 8 system: When the “DVD RW driver” window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click “Autorun.exe”...
Page 37: Method Iii: Connect The Printer Via Wireless Network
:• You can put your mouse cursor in the “One-click installation” button to Note check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button. Click on the “One-click installation”...
Page 38 2.4.1.3.1 Configure wireless network via USB cable and install driver Since some computers are not provided with wireless network function, this section is divided into “Connect computer to router via Wi-Fi” and “Connect computer to router via wired connection” to introduce installation process. 2.4.1.3.2 Connect computer to router via Wi-Fi 1.
Page 39 If the printer list interface will pop up. Please select “Configure printer with Wi-Fi via USB an install” and select USB printer, click “Confirm” button and enter into installation process complete automatic network configuration and driver installation • When the printer IP address changes under printer driver installed with host Note: ID, you can also directly print without re-installing the driver.
Page 40 6. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.4.1.3.3 Connect computer to router via network cable 1. Connect computer to router via network cable. 2.
Page 41 Note:• When the printer IP address changes under printer driver installed with host ID, you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
Page 42 • Windows 10 system: When the “DVD RW driver” window pops up from the right top corner of computer desktop, click anywhere in the window, then click “Autorun.exe” to run the installation procedure. Note:• Some computers may be unable to auto play the CD because of system configuration.
Page 43 4. Click on the “I agree” button on the right button corner after reading the license agreement and enter into driver installation interface. 5. Click the “One-click installation” button in Method III to install driver software. Note:• You can put your mouse cursor in the “One-click installation” button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.
Page 44: Manual Installation
and the duration is related to your computer configuration. Please wait patiently. 7. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly. Manual installation 2.4.2 •...
Page 45: Installation Via Wired Network Connection
7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
Page 46 configuration. Please double click “Computer” icon, find “DVD RW driver”, then double click “DVD RW driver” to run the installation procedure. 5. Click on the “I agree” button on the right button corner after reading the license agreement and enter into driver installation interface. 6.
Page 47: Installation By Wireless Network Connection Mode
• If the printer you need to connect is not in the list of printers searched, Note: please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID, you can also directly print without re-installing the driver.
Page 48 Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Click on the "I agree" button on the right button corner after reading the license agreement and enter into driver installation interface.
Page 49 8. The installation software will search the printer automatically after wireless network is configured successful. The search process may need some time. 9. Select the printer needs to be connected and click “Next”. • If the printer you need to connect is not in the list of printers searched, Note: please click “Refresh”...
Page 50 The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
Page 51 4. Click on the “I agree” button on the right button corner after reading the license agreement and enter into driver installation interface. 5. Click on the “Manual installation” at the bottom of driver installation interface, and enter into manual installation interface. 6.
Page 52: Mac System Driver Installation
1. Click the Start menu of computer and then click All programs. 2. Click Pantum, and then Click Pantum XXX Series. Pantum XXX Series where XXX represents product model. 3. Click uninstall to delete the driver according to instructions on uninstall window.
Page 53 2. Insert the CD companying with printer in the CD driver of your computer, and double click Pantum XXX Series installation package. (XXX in Pantum XXX Series represents product model.) 3. Click “Continue”. 4. Read licensing agreement and then click “Continue”...
Page 54: Add Up The Printer Via Usb
8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically. • If using a USB cable to connect a computer with a Wi-Fi model printer, a wireless network configuration prompt window will pop up during driver installation, as shown in following picture.
Page 55: Add Up The Printer Via Wireless Connection
2.4.6.2 Online Print of WINDOWS Test Page • After driver installation, click on “Start” menu on computer and then select “Devices and Printers” and find out the printer icon of Pantum M6500NW Series. Right click on “Printer Properties”, and the following interface will pop...
Page 56 • Click on “ Print test page ” button to print the test page. 2-34...
Page 57: Working Principles
Working Principles General Structure Chart ......................3–2 Mechanical Devices ........................3–3 Travelling path of Paper ....................... 3–4 Print Principle ..........................3–5 3.4.1 Charging ........................... 3–5 3.4.2 Exposure ........................... 3–5 3.4.3 Develop ............................. 3–5 3.4.4 Transfer ............................. 3–6 3.4.5 Separation ..........................3–6 3.4.6 Fusing ............................
Page 58: General Structure Chart
General Structure Chart 3–2...
Page 59: Mechanical Devices
Mechanical Devices Name Laser Scanning Unit Main Motor The reset sensor of scanning Scanning head Exit roller Heating roller Pressure roller Primary charge roller Organic photo conductor Transfer roller Developing roller Supply roller Paper Feed Clutch Pick-up Assembly Separation pad 3–3...
Page 60: Travelling Path Of Paper
Travelling path of Paper Paper sensor Assembly This sensor is used to detect paper length. If the length detected exceeds paper size range, it may cause paper jam to the printer. Note: Please see 1.2.3 Print Specifications for paper specification. 3–4...
Page 61: Print Principle
Print Principle 3.4.1 Charging The primary charge roller charges -600V negative charges to OPC surface uniformly through high DC voltage. 3.4.2 Exposure When the photoconductor is scanned or radiated by laser beam, the irradiated part will conduct with the conducting layer of OPC to make electric charge disappear, while the part not irradiated can still keep its electric charge, forming a potential difference image.
Page 62: Transfer
3.4.4 Transfer Print papers will apply high voltage of polarity opposite to toner charge on TR when passing through TR and OPC, which can transfer toner to paper surface under the effect made by TR and OPC. Since papers are with positive charges on their back after passing through TR, toner will be absorbed by papers after they separate with OPC, until next link.
Page 63: Cleaning
3.4.7 Cleaning Toner on OPC surface cannot be transferred to paper totally; therefore, wiper blades should be used to clean it so as to finish the imaging process of next round. Scan/print Principle Note: A/D converter (ADC), i.e. analog-to-digital converter, is the electronic component that converts analog signal to digital signal.
Page 64: Removal & Installation
Removal & Installation Components ........................... 4–2 Disassembly Diagram ........................4–4 Disassembly Steps ......................... 4–5 4.3.1 Before Disassembly ........................4–5 4.3.2 Rear cover ..........................4–7 4.3.3 Left Cover ..........................4–7 4.3.4 Right Cover ..........................4–7 4.3.5 Scanning Platform ........................4–7 4.3.6 Engine Board ..........................
Page 65: Components
Components 4–2...
Page 66 Name Scanning platen(ADF) Scanning components Fuser protection cover Output bin Upper cover Fuser Unit Left cover Front door component Paper Tray Control panel Laser Scanning Unit Pick-up Assembly Disengaging gear component Transfer roller Left cover Scan support rod Rear cover 4–3...
Page 67: Disassembly Diagram
Disassembly Diagram Turn the power off Remove the connector Take the toner cartridge Rear cover Left and right covers Scanning platform Engine board Data board Output tray Scanning platen Base plate frame Gear set Upper cover Scanning cover High-voltage power Fuser component Front cover Control panel...
Page 68: Disassembly Steps
Disassembly Steps 4.3.1 Before Disassembly Please turn printer power off and unplug the power cord before disassembly. Take print papers out and close the feeder tray and output tray. Take the toner cartridge out. Raise the scanning platform until it is locked. 4–5...
Page 69 Open the output bin by the upper right ridge of the concave section. Remove the toner cartridge running out along the guides. Note:  Please take off metal objects such as watches and brackets before taking the toner cartridge out as they may damage the items inside the machine while contacting with them. ...
Page 70: Rear Cover
4.3.2 Rear cover Remove the 2 screws shown by 1 and break open the jack catches shown by 2 and then take the rear cover off. 4.3.3 Left Cover After disassembling the rear cover, break open the 2 jack catches shown by 1 and then take the left cover off.
Page 71: Engine Board
Take the clamp ring shown by 1 off, remove the retainer pin of support rod and then take the scanning platform down. 4.3.6 Engine Board After removing the right cover, screw out the 2 screws shown by 1, and then take the engine board down.
Page 72: High-Voltage Power Board
4.3.7 High-voltagePower Su Board After taking the engine board down, screw out the 2 screws shown by 1 and unplug the connection wire of fusing halogen lamp shown by 2. Screw out the 4 screws shown by 1 and take the high-voltage power board down. Note: ...
Page 73: Data Board
4.3.8 Data Board After taking the left cover down, unplug the connection wire shown by 1, screw out the 4 screws shown by 2 and then take the data board down. 4.3.9 Fuser Unit After taking the scanning platform down, lift the recess shown by 1 up and take the output bin out.
Page 74 The WIFI antenna in the left side should also be taken down when the upper cover is removed. Take the data board down, screw out the 3 screws shown by 1 and remove the driving gear component according to Step 4.3.8. Note: Pay attention to take care of the driving gear component after taking it down, in order to prevent it from damaged caused by dropping.
Page 75: E Ctromagnet
4.3.10 Electromagnet After taking the driving gear component down, screw out the screw shown by 1 and take the electromagnet down. 4.3.11 Paper Feed Clutch After taking the electromagnet down, break open the 2 jack catches shown by 1 and pull the clutch gear outward at the same time to take it down.
Page 76: Transfer Roller
Prop up the fixing jack catch of pickup roller shown by 1, and push the cam to the other direction at the same time to remove pickup roller. 4.3.13 Separator Component Take the separator component down after removing pickup roller; pay attention to protect the spring to avoid loss after dropping.
Page 77: Upper Cover
4.3.15 Upper Cover After taking the scanning platform down, lift the recess shown by 1 up and take the output bin out. Screw out the 4 screws shown by 1 and take the upper cover down. 4.3.16 Front Cover Screw out the 2 screws shown by 1 and take the front cover down. 4.3.17 Control Panel After removing the upper cover, break open the 2 jack catches shown by 1 to take the control panel down.
Page 78: Laser
After taking the control panel down, screw out the 4 screws shown by 1 to remove the rear cover of control panel. After removing the rear cover of control panel, unscrew the screw shown by 1 and prop up the jack catches shown by 2 to take the base plate of control panel down. 4.3.18 Laser Scanning Unit After removing the front cover, unscrew the 4 screws shown by 1 to remove the upper laser 4–15...
Page 79: Motor
guard plate. After removing the upper guard plate, take the 4 screws shown by 1 down and then take the laser down. 4.3.19 Main motor After taking the laser down, unscrew the 2 screws shown by 1 and then remove the motor. 4.3.20 Decompose the Scanning Platform Unscrew the 4 screws shown by 1 and then take the glass platen down.
Page 80 Unplug the data cable of scanning head and take the scanning head down. After taking the scanning head won, push the belt guide pulley shown by 1 to the right to loosen the belt. 4–17...
Page 81 After unscrewing the 2 screws shown by 1, take the driving component of scanning motor down. After taking it down, unscrew the 2 fixing screws of scanning motor on the back shown by 1 to take the scanning motor down. Prop up the 2 jack catches shown by 1 to take the scan reset sensor down.
Page 82: Maintenance
Maintenance Cleaning ............................5–2 Consumables ..........................5–5 5.2.1 About consumables ........................5–5 5.2.2 Replace Consumables ....................... 5–7 5–1...
Page 83: Cleaning
Cleaning Note:  Please use mild detergents.  Please do not use strongly corrosive liquids such as diluents or benzene to clean; otherwise, equipment surface will be damaged.  Please do not use cleaning materials containing ammonia.  Please do not use isopropyl alcohol to wipe dust on the control panel; otherwise, the panel may be made cracking.
Page 84 Raise the scanning platform until it is locked. Open the output bin. Remove the toner cartridge along the guides. 5–3...
Page 85 Note:  Please take off metal objects such as watches and brackets before taking the toner cartridge out as they may damage the items inside the machine while contacting with them.  When removing the toner cartridge, please put the cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge.
Page 86: Consumables
Note: For ADF machine, you need to regularly clear scraps. Please use a soft cloth to wipe the location shown in the figure. Consumables 5.2.1 About consumables (1) Using of consumables. It is required to use Pantum consumables. 5–5...
Page 87 (2) Storage of the Toner Cartridge. To take the full advantages of toner, please remember the following rules:  Unless used immediately, otherwise, do not remove the toner cartridge from the package.  Do not refill the toner cartridge without authorization. Otherwise, the resulting damage is not included in the printer warranty.
Page 88: Replace Consumables
5.2.2 Replace Consumables When the orange indicator blinks or the LCD prompts that the toner is exhausted, as shown in the figure below, it indicates that the cartridge life is expiring or has expired. To ensure the print quality, please timely replace with new toner cartridge. The replacement steps are as follows: Note: ...
Page 89 Open the output bin by the upper right ridge of the concave section Remove the toner cartridge along the guides. Note:  Please take off metal objects such as watches and brackets before taking the toner cartridge out as they may damage the items inside the machine while contacting with them. ...
Page 90 assuring you that the cartridge is fully inserted. Note: Check whether there is any seal before installing the toner cartridge into the printer; if there is any, please tear off the seal and then install the cartridge. Cover the output bin and close the scanning platform. Restart the printer, and use the control panel to print a test page.
Page 91: Error Display And Troubleshooting
Error Display and Troubleshooting Inspection before Repair ......................6–2 Error Message ..........................6–3 Error code ............................ 6–11 Clearing Jammed Paper ......................6–16 Failure Elimination ........................6–19 6.6.1 Paper Feed Problem ........................ 6–19 6.6.2 Common Troubleshooting....................... 6–20 6.6.2.1 Print Failure ............................. 6–20 6.6.2.2 Scan Failure .............................
Page 92: Inspection Before Repair
Indicator display on the control panel of the printer. When the indicator becomes yellow and blinks or the LCD prompts that the toner is exhausted, please timely replace the toner cartridge. If toner cartridge that is not specified by Pantum is used. Please refer to "Consumables" for further consumable information.
Page 93: Error Message
Error Message Error Cause Solution Prompt Printer is not The USB cable or power cord is Please connect the USB cable and power cord connected not connected. correctly. The master control board fails. Replace the master control board. The upper The upper cover is not completely Please close the upper cover.
Page 94 damaged. The toner The toner cartridge model is not Please replace the toner cartridge. cartridge matching. model is not matching The service The service life of toner cartridge has Please replace the toner cartridge. life of toner expired. cartridge has expired.
Page 95 flatbed cannot enter into scan and copy jobs. The red status LED is normally on. ADF paper jam ADF paper jam failure and ADF paper feed failure are both reported as ADF paper jam error. The red status LED is normally on. Remarks: when paper jam occurs to ADF, jammed paper should be removed manually.
Page 96 OK to cancel this job! prompted. When this error occurs, the system will stop the scan job being implemented automatically, which will not affect the follow-up functioning of printer. Moreover, print and pull scan can be implemented normally and low battery can be entered into in this status.
Page 97 will be returned to automatically. If any button (the function mode button cannot execute mode shift function at the moment) is pressed or printer status is changed (such as error, job, etc.) during the display time, display will be cancelled immediately, and original UI display will be returned to or corresponding status display will be shifted to.
Page 98 initiated in the menu PIN:XXXXXXXX When an error (such as open cover) occurs under this condition, error information is allowed to display and this information will be displayed again after recovering the error. When there is job under this condition, the panel will be shifted to work state and the connection state of WPS PIN code will be displayed via WiFi LED.
Page 99 scan job finishes. When an error (such as open cover) occurs under this condition, error information is allowed to display and this information will be displayed again after recovering the error. When there is job under this condition, the panel will shift to work state and the connection status of WPS PIN code will be displayed via WiFi LED.
Page 100 This information will be displayed for 3s, and then the original menu will be returned to automatically. If any button (the function mode button cannot execute mode shift function at the moment) is pressed or printer status is changed (such as error, job, etc.) during the display time, display will be cancelled immediately, and original UI display will be returned to or corresponding status display will be shifted to.
Page 101: Error Code
Error code Warning! Error code Cause Check and measure Internal printer error 00 Abnormal main Inspect the connection wire between motor and Please call Customer engine motor engine board to ensure normal connection. Service The main motor fails, replace it. The engine board fails, replace it.
Page 102 Service Internal printer error 05 Too low temperature Please call Customer rise Inspect the connection wire between fuser and Service (other causes) base plate to ensure its normal connection. Internal printer error 06 Poor contact The fusing component fails, replace it. Please call Customer...
Page 103 Please call Customer error ensure it is normal. Service The engine board fails, replace it. The power board fails, replace it. Internal printer error 15 Engine Please call Customer communication error Service Internal printer error 16 Engine system Please call Customer parameter error Service...
Page 104 returned to and the red LED goes on) Communication error Communication error Inspect USB connection cable and computer port. (WSD Inspect data board connection wire and confirm Cancel: Communication error its normal connection. cannot The data board fails, replace it. distinguished that this communication error under...
Page 105 connection. The data board fails, replace it. 6–15...
Page 106: Clearing Jammed Paper
Clearing Jammed Paper Please observe the following steps to clear the jammed paper. Remove the jammed paper in accordance with the following steps; cover the upper output bin and tidy paper in the feeder tray, and then the printer will automatically resume printing. If the printer fails to do so please press Cancel button.
Page 107 Remove the toner cartridge along the guides. Note:  Please take off metal objects such as watches and brackets before taking the toner cartridge out as they may damage the items inside machine while contacting with them.  When removing the toner cartridge, please put the cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge.
Page 108 After removing the jammed paper, insert the toner cartridge into the printer along the guides until you hear a "click" assuring you that the cartridge is fully inserted. Neatly put the paper in the tray, and do not start the next print until the LCD resumes print-ready status.
Page 109: Failure Elimination
Failure Elimination 6.6.1 Paper Feed Problem Initial inspection: when printer has feed errors, please carry out the following initial inspection. Inspection Solution Is the media used conforming to product Replace the media. specification requirements? If the papers are curled, crumpled or damp? Replace the papers and tell users how to store papers correctly.
Page 110: Common Troubleshooting
Possible cause Solution Inspect the prohibited channel to ensure the feed channel The feed channel is polluted. unblocked. The pickup roller is polluted. Clean the pickup roller. M4 Re-feed Possible cause Solution Papers are put in an incorrect Confirm papers are put in a correct manner. manner.
Page 111 There is paper jammed inside the machine. Inspect the machine and remove jammed paper. The exit sensor cannot be closed. Clean or replace exit sensor. The apex sensor fails. Replace the apex sensor. The thermistor fails. Replace fusing component. The temperature relay is disconnected. Replace fusing component.
Page 112 P5 The fuser unit fails Possible cause Solution Poor contact of the plug wire of thermistor. Connect the connection wire again. Temperature relay burns out. Replace fuser component. Halogen lamp heater failure. Replace fuser component. P6 Laser scanning failure Possible cause Solution The connection wire is not connected correctly Connect the connection wire correctly or...
Page 113 Poorly contacted or damaged plug of USB Make sure the USB cable is connected cable. normally. Data board failure Replace the data board. 6–23...
Page 114 P10 Print messy codes or whole black page Possible cause Solution The USB cable is not connected properly or Inspect USB cable to ensure its normal fails. connection. The FFC connecting engine board with data Replace the FFC. board is poorly contacted or not reliable. Data board failure.
Page 115 P13 Toner cartridge recognition failure Possible cause Solution The toner cartridge is installed incorrectly. Make sure the toner cartridge is installed correctly. The chip of toner cartridge fails. Replace with new toner cartridge. Data board failure. Replace the data board. 6–25...
Page 116: Scan Failure
6.6.2.2 Scan Failure S1 Abnormal scanning image Possible cause Solution The scanning cover is not closed completely, Close the scanning cover completely. which leads to scanning exposure. The scanning software is set incorrectly. Please inspect scan setting to ensure that it is correct.
Page 117: Image Defects
Image Defects 6.7.1 Print Status Cause Recommended Solution   The printout is too Toner nearly runs out. Replace the toner cartridge.   light Toner pollution leads to poor contact Clean toner polluted area.  of high-voltage contacts of engine Clean high-voltage contacts or base plate.
Page 118: Replace The Toner Cartridge
  Black/white spots Certain parts of toner cartridge are 1. Replace the toner cartridge.  polluted or the OPC is damaged. Clean transfer high-voltage  If there are 45.2mm cyclical black contacts or replace the transfer spots on the printout, then the transfer roller.
Page 119   Grey background The print media that does not meet Make sure the media used is usage specification is used. conforming to usage specification.   The service life of toner cartridge Replace the toner cartridge.  expires. Clean the high-voltage contacts or ...
Page 120: Scan And Copy
  Whole white page Poor residual charge elimination of Clean high-voltage contacts or OPC. replace engine base plate. If the  Damaged laser. problem can still not be solved, please replace the toner cartridge.  Replace the laser. 6.7.2 Scan and Copy Status Cause...
Page 121 6–31...
Page 122: Appendix 1 Circumferences Of Rollers Of This Equipment
Appendix 1 Circumferences of Rollers of This Equipment Name Printout Cycle mm Transfer roller 45.2 Heating roller 62.3 Pressure roller 75.4 OPC (Organic Photo Conductor) 75.4 Developer roller 35.2 Supply roller 47.5 Primary charge roller 37.7 In case of relevant cyclical printout abnormalities, failure causes can be judged according to the circumferences of rollers above.
Page 123: Appendix 2 Product Serial Number (S/N) Description
Appendix 2 Product Serial Number (S/N) Description The S/N label is stuck on each machine, and the meaning and label position of product S/N code are described as below: Code meaning: Production date Product S/N AF4 A 000001 S/N（6 digits） Production line No.
Page 124: Appendix 3 Terminology Of This Manual
Appendix 3 Terminology of this Manual Interpretation of all professional terms involved in this Manual is shown in the table below. Terms Interpretations A safety standard for laser products Liquid Crystal Display Contact Image Sensors Spots Per Inch Pages per Minute Grams per Square Meter Auto run Auto Run...

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