The provided information does not mention a self-cleaning function for the Pantum M6550NW printer. It describes manual cleaning procedures using cloths and swabs. Therefore, the Pantum M6550NW does not appear to have a self-cleaning function.

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Alexander Schulman

January 24, 2025

PANTUM M6602NW COVER DOES NOT CLOSE

1 comments:

Mr. Anderson

February 10, 2025

The cover of the Pantum M6602NW may not close if the output bin is not fully closed. The manual suggests ensuring that the output bin is properly closed to resolve the issue.

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Summary of Contents for Pantum M6200 Series

Page 1 Maintenance Manual Maintenance Manual for Pantum M6200-M6500 Series Multi-functional Laser Printer It is recommended that you read this Guide carefully before repairing the printer...
Page 2: Laser Printer
Maintenance Manual of Pantum Multi-functional Laser Printer Model： M620*/M650* ("*"represent any number or letter）...
Page 3: Legal Notice
Legal Notice Trademark Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co., Ltd. ® ® ® ® Microsoft , Windows , Windows server and Windows Vista are trademarks registered by Microsoft Corporation in the United States and/or other countries/regions.
Page 4: Safety Information
To avoid the possible risk of damage to the product, it is strongly recommended that maintenance be carried out by trained technicians from Pantum, rather than untrained personnel. User must bear the responsibility for any personal injury or product damage occurring during maintenance of the product and the components specified in this manual.
Page 5: Installation
Installation Place the machine on a flat, stable surface that is difficult to vibrate and move, such as a desktop. Place the machine next to a standard and grounded electrical socket. The ambient temperature of the installation site should be between 50 to 90 F (10 to 32.5 C), with relative °...
Page 6: Laser Safety
Laser Safety Laser radiation is harmful to the human body. To avoid laser radiation, please do not disassemble the printer without reading the Maintenance Manual! The printer follows the provisions of Class 1 laser products under the CFR standard. The printer has a Class III b laser diode, which has no laser radiation among the laser components.
Page 7: Regulatory Information
Regulatory Information This symbol indicates that this product cannot be thrown away together with other waste. Used electrical and electronic equipment must be sent to a designated collection point for recycling. This product is only suitable for indoor use. European Community (EC) Directive Compliance. This product complies with the protection requirements related to the electromagnetic compatibility and safety of electrical equipment (designed for use within certain voltage limits), as issued in the Member States Approximate and...
Page 8: Table Of Contents
Table of Contents 1. An Introduction to the Product ...................... 1-2 1.1. Overview ..........................1-2 1.1.1. Front View (1) ........................1-2 1.1.2. Front View (2) ........................1-3 1.1.3. Rear View ........................1-4 1.1.4. Overview of the Control Panel ..................1-5 1.2.
Page 9 4.3.11. Paper Feed Clutch ....................... 4-11 4.3.12. Pickup Roller ....................... 4-11 4.3.13. Separator Component ....................4-12 4.3.14. Transfer Roller ......................4-12 4.3.15. Upper Cover ........................ 4-13 4.3.16. Front Cover ........................4-13 4.3.17. Base Board of the Control Panel .................. 4-14 4.3.18.
Page 10: An Introduction To The Product
An Introduction to the Product CHAPTER 1. An Introduction to the Product ...................... 1-2 1.1. Overview ..........................1-2 1.1.1. Front View (1) ........................1-2 1.1.2. Front View (2) ........................1-3 1.1.3. Rear View ........................1-4 1.1.4. Overview of the Control Panel ..................1-5 1.2.
Page 11: Overview
1. An Introduction to the Product 1.1. Overview 1.1.1. Front View (1) Scan Cover Output Bin Control Panel Power Switch...
Page 12: Front View (1)
1.1.2. Front View (2) Glass Platen Scanning Platform Output Tray Manual Feed Guide Paper Stop Feeder Tray Automatic Feed Guide...
Page 13: Rear View
1.1.3. Rear View USB Interface Network Interface Power Interface Rear Cover...
Page 14: Overview Of The Control Panel
1.1.4. Overview of the Control Panel Wi-Fi Button This button indicates the Wi-Fi connection status Press this button to switch to energy saving status or Energy-saving Button wake the machine from energy saving status Status Light This light indicates if the machine is ready Scan Button Press this button to enter into scan mode Copy Button...
Page 15: Product Specifications
1.2. Product Specifications 1.2.1. General Specifications Pantum M6500 Pantum M6500N Pantum M6500NW PC monochrome printing, PC colored/monochrome scanning, Functions monochrome copying Hi-speed USB 2.0 PC Client Hi-speed USB 2.0 Hi-speed USB 2.0 100Base-Tx Ethernet Interface Type 100Base-Tx Ethernet WiFi 802.11b/g/n...
Page 16: Scanning Specifications
1.2.2. Scanning Specifications Scan Source Surface Plate Optical System CIS, Maximum Optical Resolution 1200 dpi Scan Driver TWAIN WIA Driver (Simplified Chinese/English/Other Languages) Scan Preview Available Scan Mode Colored/Grey/Monochrome Scan Resolution Max: 1200*1200 dpi Maximum Scan 216 x 297 mm Size Scanned File BMP, JPEG, TIFF, PDF...
Page 17: Printing Specifications
1.2.3. Printing Specifications Maximum Print Legal (216mm*356mm) Size Printing System Laser Electrostatic Printing System First Page Out < 7.8 s Time Print Speed 22PPM (A4)/23PPM (Letter) Feed System Auto Feed Maximum 15,000 Pages Monthly Volume Print Resolution Max: 1200*1200 Plain paper, thick paper, transparent film, cardstock, label paper, Media Type envelope, thin paper A4, A5, A6, JIS B5, ISO B5, B6, Letter, Legal, Executive, Statement,...
Page 18: Copy Specifications
1.2.4. Copy Specifications Scan Source Surface Plate Maximum Copy 216*356mm Width Original Paper Size A4/A5/A6/B5/Letter/Executive Optical System CIS, Maximum Optical Resolution 1200 dpi 1. 100% 2. 141% A5→A4 3. 122% A5→B5 4. 115% B5→A4 5. 97% LTR→A4 Auto Zoom 6. 94% A4→LTR Zoom 7.
Page 19: Consumables Specifications
• Model specifications are subject to change without notice. Note: • Consumables capacity may vary depending on different varieties used. • For optimal print quality, please use only original Pantum products. • The warranty excludes damage caused by using non-Pantum original consumables.
Page 20: Installation And Basic Instructions
Installation and Basic Instructions CHAPTER 2. Installation and Basic Instructions ....................2-2 2.1. Packing List ........................... 2-2 2.2. Machine Installation ....................... 2-3 2.3. Process of Using the Paper and the Manuscript ..............2-8 2.4. Driver Installation and Uninstallation ..................2-9 ®...
Page 21: Packing List
2. Installation and Basic Instructions 2.1. Packing List When you open the package, make sure that the following parts are included in the carton: Name Parts Printer Toner Cartridges USB Interface Cable Power Cable CD-ROM Quick Setup Guide Warranty Certificate...
Page 22: Machine Installation
2.2. Machine Installation 1. Take out the printer and remove the fixing seal from the scanner cover. 2. Lift the scanning platform and take out the included box, which contains the driver CD, quick installation guide, warranty certificate, and other accessories. 3.
Page 23 4. Take out the plate for fixing the toner cartridge. 5. Remove the cartridge. 6. Hold the handle of the cartridge and shake it gently (horizontally) 5-6 times, so as to evenly distribute the toner inside the cartridge.
Page 24 7. Remove the protective paper and seals of the photosensitive drum. 8. Place the cartridge into the printer along the guides. 9. Push it firmly in the direction of the arrow until you hear it click. This means that the cartridge is fully inserted.
Page 25 10. Close the output bin and the scanning table. 11. Pull out and open the extended tray of the output bin; then open the input tray, remove the seal, and pull out the feed baffle. 12. Put in the paper, and adjust the feed baffle properly.
Page 26 13. Connect the power supply. 14. Connect the USB or network cable. 15. Turn on the power, and install the driver (see more details here: 2.3. Driver Installation Uninstallation).
Page 27: Process Of Using The Paper And The Manuscript
2.3. Process of Using the Paper and the Manuscript 1. Raise the cover. 2. Load the manuscript face down. 3. Align the manuscript to match the appropriate paper size. • If the manuscript does not match with any size marker, please align the upper- Note: left corner of the manuscript with the arrow.
Page 28: Driver Installation And Uninstallation
4. Gently put down the cover. • Please put the paper or document on the scanner glass after the glue, ink or correction fluid are completely dried. • Paper or manuscript with rough texture, concave and convex, oil stain and little smoothness has poor printing performance.
Page 29 2) After the running interface ends, it will enter into Installation Configuration interface. Users will select the corresponding series, language and model according to the purchased printer model. 3) Choose the Installation language, click the “I agree to the License Agreement”. Click Install to enter into the Installation Process interface.
Page 30 It will automatically exit in 3 seconds and set the printer as default. 2.4.1.2. Net Model (Wired and Wireless Networks) 1) After inserting the installation CD, the Pantum interface will pop up and the installation CD will run automatically. See the figure below.
Page 31 2) After the running interface ends, it will enter into Installation Configuration interface. Users will select the corresponding series, language and model according to the purchased printer model. Select your Installation language and the installed printer model; select “Printers connected to the network”...
Page 32 3) Click “Install”, and the interface of searching for printer appears. 4) After searching for printer, the program will automatically enter into “Detected Printer” interface. Users can select the printer that has been found or add a printerby manually adding its IP or host name.
Page 33 5) Click Next to enter into the Installation Process interface. This interface is mainly used for the installation of driver software. 6) The program will automatically enter into this interface after the driver installation is completed. It will automatically exit in 3 seconds and set the printer as default. 2-14...
Page 34 2.4.1.3. Wi-Fi Model Installation 1) After inserting the installation CD, the Pantum interface will pop up and the installation CD will run automatically. See the figure below. 2) After the running interface ends, it will enter into Installation Configuration interface. Users will select the corresponding series, language and model according to the purchased printer model.
Page 35 3) Click on “Install”, and configure the wireless connection to connect the printer to a wireless network. • To enable wireless connection, the computer must have its own wireless Note: function. • The USB cable must remain connected and the WIFI light should remain flashing during the wireless configuration process.
Page 36 4) Click “Next” for wireless connection. 5) Once the connection is successfully established and the wireless configuration is done, the following interface pops up. 2-17...
Page 37 6) Click “Done” to install the driver. 7) The program will automatically enter into this interface after the driver installation is completed. It will automatically exit in 3 seconds and set the printer as default. 2-18...
Page 38: Uninstallation
2.4.2. Uninstallation 1. Select Uninstallation Mode In the Start menu, select the path “Pantum -Pantum M6500 Series uninstall Icon” to enter the uninstall interface, or find “Add/Remove” in the PC control panel to find relevant Pantum options. Then click “Change or Remove”, and the Welcome interface will show.
Page 39 Select the installed model, and click “Remove One” to uninstall the corresponding printer driver and remove the icon, or click “Remove All” to uninstall all the printer drivers and remove the icons (The list will be empty if there is no printer). 2.
Page 40: Mac-Based Driver
2.4.3. Mac-based Driver 2.4.3.1. Introduction Mac driver installer is made by using the Package Maker software that comes with the Mac System. The installation style is basically consistent with the installation of other softwares under Mac. The installation consists of the following steps: introduction, license, destination select, installation type, installation, and summary.
Page 41 2. Click “Continue” on the above figure to display the contents of the License Agreement, as shown below. 3. Click “Continue”. The dialog box of “To continue installing the software, you must agree to the terms of the Software License Agreement” will pop up. 2-22...
Page 42 4. Click “Agree” to accept the License Agreement and continue with the installation. 5. Click “Install” on the above figure to display the installation-related information, as shown below. 2-23...
Page 43 6. Click “Install”, and the following prompt box will pop up. You can continue with the installation only after getting the permission from the administrator. 7. Click “Install Software” after filling in relevant information on the above figure. Then the installation progress will be displayed, as shown below.
Page 44: Print A Test Page
8. After successful installation is displayed, click on “Restart” to complete the installation, as shown below. 2.5. Print a Test Page 2.5.1. Print an Offline Self-test Page The offline self-test page can be set from the operation panel, using the following steps: Click the “Menu”...
Page 45: Print A Windows Test
2.5.2. Print a Windows Test PageOnline After installing the driver, click the “Start” menu on the computer and select “Device&Printer”. Find the “Pantum M6500NW Series” printer icon. Right-click “Printer Properties”, and the following interface will appear: Click on “Print Test Page” to print a test page.
Page 46: Operating Principles
Operating Principles CHAPTER 3. Operating Principles ........................3-2 3.1. Overview of Components ...................... 3-2 3.2. Mechanical Device ........................ 3-3 3.3. Feeder Circuit Diagram ......................3-4 3.4. Print Principles ........................3-5 3.4.1. Charging .......................... 3-5 3.4.2. Exposure ......................... 3-5 3.4.3. Print Transfer ........................3-6 3.4.4.
Page 47: Overview Of Components
3. Operating Principles 3.1. Overview of Components...
Page 48: Mechanical Device
3.2. Mechanical Device Name Laser Motor Scanner Home Position Sensor Scanning Head Discharge Roller Heating Roller Pressure Roller Primary Charge Roller Photosensitive Drum Transfer Roller Developing Roller Supply Roller Paper Feed Clutch Pickup Roller Separation Pad...
Page 49: Feeder Circuit Diagram
3.3. Feeder Circuit Diagram Feed Sensor The sensor is used to detect the length of paper. If the detected length exceeds the paper size range, the printer will jam. • For paper specification ranges, please refer to Note: 1.2.3. Print Specifications.
Page 50: Print Principles
3.4. Print Principles 3.4.1. Charging Using DC high voltage, the steel shaft of the charging roller will evenly charge the surface of the OPC with a negative 600V charge. 3.4.2. Exposure When the light conductor is scanned by the laser beam, the irradiated portion meets the conductive layer of the photosensitive drum.
Page 51: Print Transfer
Development When the toner has been moved through, under friction between the Developing Roller (DR) and Supply Roller (SR), the surface of the Developing Roller will be covered with a layer of charged toner. After exposure, as the OPC goes through the DR, it will transmit the developing voltage to the DR.
Page 52: Separation
3.4.4. Separation Paper that has moved through print transfer will be positively charged. When the paper leaves the paper guide next to the Transfer Roller, the zigzag separator which should be negatively charged, ~1-2mm from and parallel with the paper, starts working. Gravity will then cause the paper to separate from the OPC.
Page 53: Scanning/Copying Principles
3.5. Scanning/Copying Principles • The above A/D converter, i.e. the analog to digital converter (ADC), is an Note: electronic component that converts an analog signal into a digital signal.
Page 54: Disassembly And Installation
Disassembly and Installation CHAPTER 4. Disassembly and Installation ......................4-2 4.1. Parts ............................4-2 4.2. Step-by-Step Disassembly Diagram ..................4-3 4.3. Disassembly Steps ........................ 4-4 4.3.1. Preparation for Disassembly .................... 4-4 4.3.2. Rear Cover ........................4-6 4.3.3. Left Cover ........................4-6 4.3.4.
Page 55: Parts
4. Disassembly and Installation 4.1. Parts Name Scanning Cover Fuser Protection Cover Output Bin Upper Cover Fuser Unit Right Cover Front Door Component Paper Tray Control Panel Pickup Roller Paper Feed Clutch Transfer Roller Left Cover Scanning Support Bar Rear Cover...
Page 56: Step-By-Step Disassembly Diagram
4.2. Step-by-Step Disassembly Diagram...
Page 57: Disassembly Steps
4.3. Disassembly Steps 4.3.1. Preparation for Disassembly 1. Before disassembling, please disconnect the printer and unplug the power cable. 2. Remove the paper and close the paper tray and the output tray. 3. Remove the cartridge. a) Raise the scanning platform until it is locked.
Page 58 b) Open the output bin. c) Remove the toner cartridge along the guide. • Please remove personal objects such as watches or bracelets before removing Note: the cartridge, as they may damage the inside of the machine. • When removing the cartridge, put the cartridge in a protective bag or wrap it in thick paper to avoid direct light damaging the cartridge.
Page 59: Rear Cover
4.3.2. Rear Cover Remove the two screws at location 1, then open the claws on both sides at location 2. Remove the rear cover. 4.3.3. Left Cover After removing the rear cover,open the claws at location 1, and remove the left cover. 4.3.4.
Page 60: Scanning Platform
4.3.5. Scanning Platform 1. After removing the left cover, remove the screw at location 1, then unplug the three cables at location 2, as shown below. 2. Remove the snap ring from location 1, pull out the pin from the support bar, and remove the scanning platform.
Page 61: High-Voltage Power Board
4.3.7. High-Voltage Power Board 1. After removing the engine board, remove the two screws at location 1, then unplug the cable at location 2. 2. Remove the screws at location 1, then remove the high-voltage power board. • The large capacitance on the substrate may have accumulated static because Note: the printer has just been used.
Page 62: Data Board
4.3.8. Data Board After removing the left cover, unplug the cables at location 1, remove the screws at location 2, then remove the data board. 4.3.9. Fuser Unit 1. Remove the scanning platform. Lift the groove at location 1, then remove the output bin. 2.
Page 63 Note: When you remove the upper cover, please note there is a WIFI antenna on the left. You need to remove it. 3. Follow Section 4.3.8 to remove the data board, then remove the three screws at location 1, and remove the gear drive system. Note: When removing the gear drive system, make sure the gear is well protected from falling, which may damage the engine.
Page 64: Electromagnet
4.3.10. Electromagnet Remove the gear drive system, remove the screw, then remove the electromagnet. 4.3.11. Paper Feed Clutch Remove the electromagnet, then open the two claws at location 1, and remove the paper feed clutch by pulling it out. 4.3.12. Pickup Roller 1.
Page 65: Separator Component
2. Open the claw on the pickup roller, and remove it by pulling it in the direction opposite to the cam. 4.3.13. Separator Component When you have removed the pickup roller, remove the separator component. Be careful that the spring does not fall. 4.3.14.
Page 66: Upper Cover
4.3.15. Upper Cover 1. Remove the scanning platform, lift the groove at location 1, then remove the output bin. 2. Remove the screws at location 1, then remove the upper cover. 4.3.16. Front Cover Remove the screws at location 1, then remove the front cover. 4-13...
Page 67: Base Board Of The Control Panel
4.3.17. Base Board of the Control Panel 1. Remove the upper cover, then open the claws at location 1, and remove the control panel. 2. After removing the control panel, remove the screws at location 1, then remove the rear cover of the control panel.
Page 68: Laser
4.3.18. Laser 1. Remove the upper cover, remove the screws at location 1, then remove the shield on the laser. 2. Remove the screws at location 1 after removing the shield on the laser, then remove the laser. 4.3.19. Main Motor After removing the laser, remove the screws at location 1, then remove the motor.
Page 69: Scanning Platform Disassembly
4.3.20. Scanning Platform Disassembly 1. Remove the screws at location 1 and remove the scanning platform. 2. Unplug the cable of the scanning head and remove the scanning head. 3. After removing the scanning head, remove the steel shaft guide and loosen the belt. 4-16...
Page 70 4. Remove the screws at location 1 and remove the fixing plate of the scanning motor. 5. Remove the screws at the back of the scanning motor at location 1, then remove the scanning motor. 6. Open the claws at location 1, and remove the scanning home position sensor. 4-17...
Page 71: Maintenance
Maintenance CHAPTER 5. Maintenance ..........................5-2 5.1. Cleaning ..........................5-2 5.2. Consumables ........................5-5 5.2.1. About Consumables ......................5-5 5.2.2. Replacement of Consumables ..................5-5...
Page 72: Cleaning
5. Maintenance 5.1. Cleaning • Please use mild detergents. Note: • Do not use highly corrosive liquids such as thinners or benzene-based liquids for cleaning, as these will damage the surface of the device. • Do not use cleaning materials containing ammonia. •...
Page 73 4. Raise the scanning platform until it is locked. 5. Open the output bin. 6. Remove the toner cartridge along the guides.
Page 74 • Please remove personal objects such as watches or bracelets before removing Note: the cartridge, as they may damage the inside of the machine. • When removing the cartridge, put the cartridge in a protective bag or wrap it in thick paper to avoid direct light damaging the cartridge.
Page 75: Consumables
5.2. Consumables 5.2.1. About Consumables 1) Utilization of consumables. Please only use genuine Pantum consumables. 2) Cartridge Maintenance and Protection. To maximize toner use, please bear the following guidelines in mind: • Do not remove the cartridge from its packaging until you need to use it.
Page 76 Follow the steps below to replace the cartridge: • There may be remaining toner in the cartridge. Please remove it carefully to Note: avoid spillage. • Put the empty cartridge on a piece of paper to avoid accidental spillage and contamination.
Page 77 3. Remove the old cartridge along the guides. • Please remove personal objects such as watches or bracelets before removing Note: the cartridge, as they may damage the inside of the machine. • When removing the cartridge, put the cartridge in a protective bag or wrap it in thick paper to avoid direct light damaging the cartridge.
Page 78 • Please check whether there is a seal before you put toner cartridge into the Note: printer. If there is one, please tear off the seal before installation. 6. Cover the output bin and close the scanning platform. 7. Turn on the power of the printer again and use the product control panel to print a test page.
Page 79: Error Display And Troubleshooting
Error Display and Troubleshooting CHAPTER 6. Error Display and Troubleshooting ....................6-2 6.1. Pre-maintenance Check ......................6-2 6.2. Error Information ........................6-3 6.3. Error Code ..........................6-4 6.4. Clearing Jammed Paper ......................6-6 6.5. Troubleshooting ........................6-9 6.5.1. Feeder Paper Failure ....................... 6-9 6.5.2.
Page 80: Pre-Maintenance Check
1. Replace the cartridge when the indicator on the printer control panel flashes yellow, or the LCD display shows that the toner level is low. 2. Check that a specified Pantum cartridge is being used. For more information, please refer 5.2. Consumables.
Page 81: Error Information
6.2. Error Information Error Information Cause Checks and Measures • The USB cable or power cord • Connect the USB cable and the The printer is not connected is not connected. power cord correctly. • Master board failure. • Replace the master board. •...
Page 82: Error Code
6.3. Error Code Warning This product has a self-diagnostic function. If a fault is detected, the error code warning messages will be displayed on the screen,as shown below: 6.3.1 Error Code(Non 2700 platform machine) 2013MFP have two platform, which have two different error code respectively, Below is the method for distinguish non-2700 machine: The LCD screen display as follows after pressing the start key.
Page 83 • Check the cable between the fuser Printer Internal Error 03-12 Irregular heating Please call Customer unit and the substrate to ensure Service proper connection. • Replace the fuser component if it is faulty. • Replace the engine board if it is faulty.
Page 84 Error Code Cause Checks and Measures • Check whether the scan data cable Printer Internal Error Scanner Please call Customer self-test failure is properly connected. • Check whether the scanning head Service is damaged. • Check whether the original scanning sensor is damaged. •...
Page 85 Error code（For 2700 platform machine） 6.3.2 2013MFP have two platform, which have two different error code respectively, Below is the method for distinguish 2700 platform machine: When pressing the start key, The LCD screen will light after waiting for 3 seconds, the screen displays as follows: Blank screen 3 Warming up...
Page 86 printer of heating roll Please call the customer service staff. Too slow cooling of Internal error 07 of heating roll printer Please call the customer service staff. Abnormal temperature of Internal error 08 of heating roll printer Please call the customer service staff.
Page 87 Internal error 15 of 1. Make sure that the cable between the printer The rated heating within fuser unit and base board is connected Please call the 16 seconds does not correctly. customer service staff. reached the specified 2. Replace the fuser unit if it is failure. temperature 3.
Page 88 customer service staff. make sure that the wireless network is normal; Check whether the connecting wire between the internal antenna and data substrate is connected properly; Restart the printer; Replace the data substrate. Internal error 31 of fax 1. Check the connecting cable of the fax substrate;...
Page 89 scanner scanner is connected properly; 2. Check whether the scanning head is damaged; 3. Check whether the scanner motor is damaged; 4. Check whether the connecting wire of the scanner motor is connected properly; 5. Restart the printer; 6. Check whether the data substrate is damaged.
Page 90 scanner scanner is connected properly; 2. Check whether the scanning head is damaged; 3. Check whether the scanner motor is damaged; 4. Check whether the connecting wire of the scanner motor is connected properly; 5. Restart the printer; 6. Check whether the data substrate is damaged.
Page 91: Clearing Jammed Paper
6.4. Clearing Jammed Paper Please clear jammed paper using the following steps. Remove the jammed paper in accordance with the following steps. Close the output bin and tidy the paper in the feeder tray, then the printer will automatically resume printing. If the printer does not automatically start printing, please press the Cancel button.
Page 92 3. Remove the toner cartridge along the guides. • Please remove personal objects such as watches or bracelets before removing Note: the cartridge, as they may damage the inside of the machine. • When removing the cartridge, put the cartridge in a protective bag or wrap it in thick paper to avoid direct light damaging the cartridge.
Page 93 5. After removing the jammed paper, insert the cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted. 6. Put the paper in the tray neatly and carry out the next print when the indicator resumes print-ready status.
Page 94: Troubleshooting
6.5. Troubleshooting 6.5.1. Feeder Paper Failure Initial Check: Please conduct an initial check when there is a paper feed failure. Check Solution Does the print media meet product Replace the print media. specifications? Is the paper curled, wrinkled, or wet? Replace the paper and tell users how to protect the paper.
Page 95: Common Problems
M3 Tilt Feeding Possible cause Solution The feeder channel is dirty. Check the feeder channel to ensure that the channel is clear. The pickup roller is dirty. Clean the pickup roller. M4 Resend Possible cause Solution Paper is placed incorrectly. Confirm that the paper is placed correctly.
Page 96 P4 Heat lamps doesn’t work Possible cause Solution The high-voltage power supply circuit board is Reconnect the plug wire and ensure that the disconnected. AC power supply is working normally. There is jammed paper inside of the printer. Check the printer and remove the jammed paper inside of it.
Page 97 P7 Paper supply failure Possible cause Solution Separator/pickup roller failure. 1) Clean the surface of the separator or pickup roller. 2) Replace the separator or pickup roller. The electromagnet cable is not connected Make sure that the electromagnet cable is properly.
Page 98 P11 No image printed Possible cause Solution The USB cable and power cord are not Check the USB cable and power cord to connected correctly. ensure the correct connection. FFC cable connection to the engine and data Replace the FFC cable. boards is bad or unreliable.
Page 99 6.5.2.2. Scanning failure S1 The scanning picture is faulty Possible cause Solution Scanner cover is not completely covered, Make sure that the scanner cover is causing the scanning exposure. completely covered. Scanning software is set incorrectly. Please check the scan settings, and ensure that the settings are correct.
Page 100: Image Defects
6.6. Image Defects 6.6.1. Printing Status Cause Recommended Solutions • The carbon powder in the • Replace the cartridge. Lightly exposed • Clean the area contaminated with image cartridges is running out. • A poor connection at the high- toner. •...
Page 101 Status Cause Recommended Solutions • The blade is chipped or deformed. • Replace the cartridge. Vertical stripes • The OPC is damaged. • There is a blockage between the developing roller and the doctor blade. • The window glass of the laser is •...
Page 102 Status Cause Recommended Solutions • If periodic 75.4mm image ghosting • Replace the cartridge. Periodic image ghosting appears, it indicates that the OPC is Clean the surface of the heating damaged. roller or replace the fuser component • If periodic 62.3mm image ghosting if the problem continues.
Page 103: Scanning And Copying
6.6.2. Scanning and Copying Status Cause Recommended Solutions • Scanning exposure. • Please check the scanning cover Whole page is • Scanning head failure. dark to ensure that it is properly covered. • Scan data cable failure. • Replace the scanning head. •...
Page 104: Appendix
Appendix CHAPTER 7. Appendix ............................7-2 Appendix 1. Circumference of each roller in this deviceI............... 7-2 Appendix 2. Product Serial Numbers .................... 7-3 Appendix 3. Terminology ........................7-4...
Page 105: Appendix 1. Circumference Of Each Roller In This Devicei
7. Appendix Appendix 1. Circumference of each roller in this deviceI. Name Circumference (mm) Transfer Roller 45.2 Heating Roller 62.3 Pressure Roller 75.4 OPC (photosensitive drum) 75.4 Developing Roller 35.2 Supply Roller 47.5 Primary Charge Roller 37.7 The reason for relevant periodical image exception can be determined in accordance with the circumference of each roller above.
Page 106: Appendix 2. Product Serial Numbers
Appendix 2. Product Serial Numbers There is a serial number label on each product. Please see below for the meaning of the product serial number and its location. Meaning of the code: Label Attached Location: Inside the device...
Page 107: Appendix 3. Terminology
Appendix 3. Terminology The following table lists the terminology used in this manual. Terminology Explanation A type of safety standard for laser products LCD panels Scanner The number of dots per inch Pages printed per minute Paper weight in square meters auto run Run automatically Photosensitive drum...

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