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Boca Systems Lemur-X Operator's Manual

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LEMUR –X UPG PRINTER
Operator's Manual
Lemur-X
Lemur-X(P)
Rev. A 07.26.24

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Summary of Contents for Boca Systems Lemur-X

  • Page 1 LEMUR –X UPG PRINTER Operator’s Manual Lemur-X Lemur-X(P) Rev. A 07.26.24...
  • Page 2 Table of Contents Page FCC Notice & Warranty Information Unpacking the printer Introduction Introduction for Lemur-X Important Safety Information Installation Printer Mounting Media Supply Ticket Load Procedure Clearing Paper Jam Ticket Width Adjustment Standard Interface Pinouts Thermal Paper – Theory & Specifications...

  • Page 3: Fcc Notice

    FCC NOTICE NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

  • Page 4: Unpacking The Printer

    Tel: (561) 998-9600 Fax: (561) 998-9609 The following items should be in the box: A) Lemur- X UPG Printer or Lemur-X(P) B) 24VDC power supply C) AC cord D) May come with below options items (depending on what was ordered): a.

  • Page 5: Paper Jam

    The Lemur-X series are low-cost point of sale or kiosk printers designed for use with 1” (25.4mm) to 3.25” (82.5mm) wide thermal media. The printer may be configured for use with rolled receipt stock or fan folded media with black timing mark using direct thermal printing.

  • Page 6: Important Safety Information

    3.0 Important Safety Information WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer. As a safety precaution, all service to the printer should be done by qualified persons with power off...

  • Page 7: Installation

    4.0 Installation The Lemur-X UPG are designed to be mounted in a kiosk (see section 5.0 PRINTER MOUNTING), optional desk top model or vertical mount (See Appendix K – VERTICAL PRINTER INSTALLATION) Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.
  • Page 8 SLOT Lemur-X cover removal - The cover may be removed by removing the two Philip head screws (in front) that hold it in place. When the cover is installed back on, the screws should be tightened to where they are snug. Over tightening, may strip out the screw.

  • Page 9: Printer Mounting

    On a Lemur-X(P) that has a presenter. You need to ensure there is an opening in the kiosk below the Ticket Retract Exit area if you intend for the printer to retrace the media back. Below is an excerpt from APPENDIX M –...

  • Page 10: Media Supply

    5.1 Media Supply The Lemur-X has several basic requirements for dispensing the media to the printer from a roll or fan-fold media which include: • Align printer with media – The media roll or fan-fold stack should align with the left side of printer (from where stock is loaded into the printer) to keep the media un-damaged and prevent ticket jams.

  • Page 11: Media Load Procedure

    6.0 Media Load Procedure 1. Plug the power pack into the printer and the printer will automatically turn on when the AC cord is plugged into the AC cord. The red CHECK PAPER led will be illuminated. You will also hear the cutter knife cycle during this time, if cutter is equipped with a cutter.

  • Page 12: Receipt Media

    RECEIPT MEDIA The leading part of the media should have a clean edge and be as flat as possible. If the media is curled upwards then it will need to be flatten prior to loading into the printer. The loading process works best with the media having as a square, straight edge.

  • Page 13: Clearing Paper Jams

    6.1 Clearing Paper Jams Should a paper jam occur (the red paper jam LED will be illuminated), follow the procedure below: Disconnect AC cord from the power pack to turn off the printer. 2. Cut the media off the from where it is loaded into the printer, if using receipt roll stock. Cut media away Scissors 3.

  • Page 14: Ticket Width Adjustment

    6.2 Ticket Width Adjustment To adjust the paper path for use with a different ticket width, adjust the adjustable rail to the fully open position. Insert your media into the paper guide. Adjust the adjustable rail down to the proper ticket width, making sure the rail is not too tight against the ticket.

  • Page 15: Standard Interface Pinouts

    7.0 Standard Interface Pinouts RJ12 Serial Connection +5VDC RJ12 Connector TYPICAL DB9 to RJ12 PIN CONNECTIONS 9 pin host BOCA RJ12 Transmit Receive USB USB 2.0 compliant devices. LOW PAPER PORT used in conjunction with the roll holder with low paper sensor. BLUETOOTH (Optional) Allows connection via Bluetooth interface.

  • Page 16: Specification

    8.0 Thermal Paper - Theory & Specification Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications. The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are strongly influenced by the quality of the thermal paper used.

  • Page 17: Maintenance

    – Routine maintenance should normally be done a minimum once a year. Printer Routine Maintenance may require increased maintenance due to usage and environmental conditions. https://www.bocasystems.com/documents/RoutineMaintenanceLemurX_UPG.pdf See following link: With Cutter Without Cutter Desktop Presenter (Lemur-X(P))

  • Page 18: Optical Sensors

    (yellow dot) (NO dot) On a Lemur-X (P) that has a Presenter module, the ticket taking sensor should also be cleaned too. Black Timing Sensor Adjustment There is one optical sensor (opto) mounted on the aluminum or plastic rail (with RED dot on it) that senses the black timing mark on the thermal media, this opto controls the cut or tear position.
  • Page 19 5. If the cut or tear position is not in the desired location then repeat steps 2-3. Lemur-X without cutter To adjust the cut or tear position, physically adjust the opto sensor forward or backwards to achieve the desired cut or tear location.

  • Page 20: Thermal Print Head

    9.2 Thermal Print Head The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area. Excessive dirt buildup on the print head will result in reduced quality.

  • Page 21: Thermal Print Head Replacement

    9.2.1 Thermal Print Head Replacement Below reviews how to replace the thermal print head in your printer. The follow needs to be done with the AC cord unplugged from the power pack. 1. Unlock and lift open the print head assembly as show in section 8.2.

  • Page 22: Cutter Assembly

    9.3 Platen (Rubber Driver Roller) The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior ticket stock.) 1.

  • Page 23: Troubleshooting Guide

    10.0 Troubleshooting Guide This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide As a safety technical details or repair methods, but can serve as a guide to fault isolation in the field. precaution, all service to the printer should be done by qualified persons with power off and...
  • Page 24 POOR PRINT OUT (white voids in print out) a. Clean print head. Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head” b. Replace thermal head. Consult 8.2.1 Thermal Print Head Replacement. c. Contact your system provider or BOCA for further assistance.

  • Page 25: Spare Parts List

    11.0 Spare Parts List Part Number Description 423534-X Anti-static brush 200C3 Print Head 200dpi (2C) DPI on s/n tag will be 2C 3003X Print Head 300dpi DPI on s/n tag will be 300 424181 Cable, Print Head 200dpi (single cable, each side) 171113-01 Cable, Print head 300dpi 423760-L3B-Z...
  • Page 26 (yellow dot) (NO dot) Below is for a 300dpi printer Click here to return to > Table of Contents...
  • Page 27 12.0 Accessories The Lemur-X printer has a wide range of accessories designed and tested to work with your printer. The accessories can be used by themselves, combined with other printer accessories, or as part of your own unique printer integration design. At the time of this guides release, the following accessories are available for...
  • Page 28 12.1 Roll Holder Adaptor Kit, Desktop (P/N 424184) Your printer may have come with an optional roll holder kit used for desktop and the below reviews how to install it. Kit will include floor plate (2pcs), one roll holder arm, one spindle, one adjustable stopper and various mounting screws. Some parts may vary from above photo 1.
  • Page 29 3. Install the floor plate onto the bottom of the Lemur-X UPG printer. Align the two holes on the floor plate up with the two mounting holes on the printer. Install the two self-tapping 5/16” hex head screws and tighten.
  • Page 30 6. Tear off a full turn of the paper or media from the new roll. Caution: It is important that the outer end of the media is free of glue or other adhesive substance that may cause a paper jam or damage the print head. REMOVE Place the roll onto the spindle so the media turns in a clockwise direction.
  • Page 31 12.2 Roll Holder Adaptor Kit, Kiosk (P/N 424051-U) This roll holder kit is designed to be used with either a Lemur-X or Lemur-Z model printer. This kit will work with a roll that has a minimum cord inner diameter of 1.0” or greater.
  • Page 32 4. Install the roll holder arm onto the mounting plate and secure it in place with the provided ¼” Hex head #8 Taptite screw. Below photo shows the arm set to the 30° positions. Arm position will vary depending on what degree position is used.
  • Page 33 10. Place the Receipt roll onto the spindle. If the thermal side of the media is towards the outside of the roll, the roll will turn towards the printer (as shown in the photo below). If the thermal side of the media is towards the inside of the roll, the roll will turn away from the printer.
  • Page 34 12.3 Low Paper Sensor for Roll Holder (P/N 424078) An optional low paper sensor (P/N 424078) may be installed onto the receipt roll holder. This sensor will alert the printer when the paper roll physically goes below the sensor eye. When this happens, the printer will send a low paper status message (0F hex or 15 decimal) to the host computer.
  • Page 35 Once installed, you may plug the sensor connector into the low paper connector into the printer. Hole in Arm Above is Lemur-X The following explains how to test the low paper sensor once installed 1. Make sure the cable is connected to the low paper sensor and the printer.
  • Page 36 12.4 Low Paper Sensor for Fan Folded Stock (P/N 424084) Each kit comes with the following: Low paper 36” Cable sensor 2-56x 3/8” Phil Flat washer flat head screw 2-56x3/16” nut This kit is designed for use in a location that will not be using one of the available BOCA roll holder kits.
  • Page 37 Low Paper Port Above is a Lemur-X In the Lemur- X or Z printer a low paper condition is signaled when the printer returns a low paper status message (In Hex 0F, in decimal 15) to the host computer. The low paper condition is detected when the see through opto beam is no longer blocked.
  • Page 38 12.5 Low Paper Sensor See-Through (P/N 423862-XZ) Each kit comes with the following: • See through opto and mounting hardware • 36” connection cable The paper low see through optos brackets are normally installed a tickets width apart from each other (see photos below of typical installation).
  • Page 39 The following explains how to test to make sure the see-through sensor is working properly. 1. Make sure the cable is connected to the low paper sensor and the printer. 2. The SQ low paper sensor needs to be blocked, installing a roll of media onto the roll holder or simulate it being blocked by a roll of media.
  • Page 40 12.6 Eject Bezel We offer two optional Eject Bezel sizes to enables a Lemur-X 2.0 printer to be able to trap a ticket once it has been printed. The bezel is able to trap multiple tickets too. Short Tickets or Receipts between 2” to 4” length (P/N 424076-X-TM-1C) The bezel kit comes with bezel and two 5/16”...
  • Page 41 3. Unlock the print head assembly and lift up to allow easy access to the mounting holes. 4. Insert the two 5/6” Hex head screws into the bezel. Align the two screws with the two top holes on the Lemur-X. Tighten the two screws. The bezel is now installed. Lock the print head assembly back closed.
  • Page 42 • Includes an inertia dampening spring roller to optimize printer performance. The plate attaches to the two mounting hole locations on the bottom of the Lemur-X printer. Above shows the location of the six .112” through holes Use the two 3/16” Hex head Taptite screws, that came with the plate, to mount the plate onto the bottom of the printer.

  • Page 43: Appendix A -Ethernet Parameters

    APPENDIX A –ETHERNET PARAMETERS Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is unable to get a dynamic IP address from the customer's network in the allotted time period (about four minutes).
  • Page 44 4. Below shows the configuration page 5. If you are going to set a static IP address then you will need to change the ETHERNET setting to YES. Set IP address, Subnet Mask and Default Gateway to the values you want. 6.
  • Page 45 Table of Contents APPENDIX D – TESTING A LEMUR Boca Systems, Inc. has developed various program that allows customers to communicate from a host computer or mobile device to the printer. Below are the various configure and test programs we offer:...

  • Page 46: Appendix E - Downloading Software Commands

    You may click on the HELP button at any time to open up the help window. The following command setting commands are available: mark is at 1.5” for the Lemur-X Note: The kiosk black (www.bocasystems.com/ticket_specs10.html...
  • Page 47 7 - DHCP/SUB/GATE/NR* (automatically attempts to get an IP address/Subnet Mask/Gateway from Local Server and then register the name with the local NetBIOS name server – usually the WINS Server). The below commands are for Lemur-X with optional presenter only Command only needs to be sent once to take effect.
  • Page 48 PRESENTER COMMAND SETTINGS Below are various ways you may configure a Lemur-X with optional presenter, concerning presenting the media after it is printed. a. Present with no retract - The following software command will disable the retract feature of the <ket0><p>...
  • Page 49 STATUS COMMAND SETTINGS The Lemur-X may also be configured for different status command setting. The printer may only be configured with one of these commands at one given time. Both commands should not be used at the same time. If you are switching from <s90> to <s91> as part of your evaluation you will need to erase the prior status command.
  • Page 50 • Solicited Status Mode <s91><p> printer will remain online during error state. Printer will issue a black receipt upon receipt of said command. When the printer is in an error state, it will only respond to <S92> status requests. Disables most unsolicited status messages, see below table.
  • Page 51 APPENDIX F Optional Presenter The Lemur-X may be ordered with an optional presenter mechanism with a built in present and retract function. The following illustrations provide an overview of the functionality of the various stages of printer operation. • PRESENT –...

  • Page 52: Appendix G - Bluetooth Connection

    APPENDIX G – BLUETOOTH CONNECTION If your printer is equipped with an optional Bluetooth interface port then you will see the following in the Interface 2 or Interface 3 field of the serial number tag. • BT LE - Printer is configured for Bluetooth Classic Mode. •...
  • Page 53 4. Once turned ON, a list of Bluetooth devices will be shown. Under AVAILABLE DEVICES you should see the serial number of the printer you are trying to pair to (Boca######) For example if your printer was serial number 523706 then you would see Boca523706.
  • Page 54 5. Touch on this serial number to enable the iPad to pair to it. 6. The iPad should show that it is connected when successfully paired. 7. When the printer is powered off the iPad will disconnect from the printer. When the printer is powered on you will need to manually reconnect to the printer.
  • Page 55 Once open, look under Ports (COM & LPT) and you should see Standard Serial over Bluetooth link (COM#). In the below example W11 provided two COM ports, which the lowest number COM port should be used. This this case I would use COM5. Your COM port values may be different. •...

  • Page 56: Appendix H - Configure Wi-Fi Connection

    APPENDIX H – CONFIGURE WI-FI CONNECTION To use the wireless capabilities of a printer equipped with the optional wireless interface (Wi-Fi), it will first be necessary to setup the printer with information and security settings that match the settings of the compatible wireless server/router you are connecting to.
  • Page 57 5. When the Configure Printer Wi-Fi and Security menu comes up you have a few choices. a. Wireless Mode – Infrastructure (this is default setting). DO NOT SELECT Ad Hoc (peer to peer) b. Disable Wireless – You would choose this if you wanted to disable the Wi-Fi Enable with Static IP –...
  • Page 58 the “WPA Shared Key” for the local wireless network. Some networks also enforce the use of an optional key value. The optional prompt field is provided for those networks. Please note the key is case sensitive. Finally click on OK to have these values transmitted to the printer (through the cable). The printer will reset and upon re-initialization it will establish wireless communication with the local network.

  • Page 59: Appendix I - Vertical Printer Installation

    Picture of Lemur-X with optional bezel If an auto cut Lemur-X is going to be used to print multiple tickets per transaction then an optional bezel should be used to prevent the media from falling back into the cutter area.
  • Page 60 APPENDIX J – SERVICE PLANS For enhanced warranty coverage or for an out of warranty printer, we offer two types of service plans. GOLD SERVICE • Printer repair at BOCA facility (3 business day turnaround) Replace defective parts (ship within one business day) – customer must return defective parts •...
  • Page 61 APPENDIX L – LEMUR-X UPG REFERENCE DRAWING...
  • Page 62 APPENDIX M REFERENCE DRAWING WITH 424184 ROLL HOLDER ATTACHED...
  • Page 63 APPENDIX N REFERENCE DRAWING WITH 424051-U-UPG ROLL HOLDER ATTACHED...
  • Page 64 APPENDIX O LEMUR-X UPG PRESENTER REFERENCE DRAWING...

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