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Boca Systems Lemur-C Operator's Manual

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LEMUR -C TICKET PRINTERS
Operator's Manual
RevA: 08.09.17

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Summary of Contents for Boca Systems Lemur-C

  • Page 1 LEMUR -C TICKET PRINTERS Operator’s Manual RevA: 08.09.17...

  • Page 2: Table Of Contents

    Table of Contents Page FCC Notice & Warranty Information Introduction Unpacking the printer Important Safety Information Installation Ticket Load Procedure Standard Interface Pinouts Thermal Paper – Theory & Specifications Maintenance and Adjustments Paper Guide and Print Head Assembly 8.1.1 Cut or Tear SQ Opto 8.1.2 Load SQ opto 8.1.3...

  • Page 3: Fcc Notice & Warranty Information

    FCC NOTICE NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 4: Introduction

    1.0 Introduction The Lemur-C printer is a direct thermal ticket printer that may be purchased with optional integrated cutting mechanism. This manual will provide the user with general information regarding printer set-up, configuration and troubleshooting. Please read the important safety information section before installation is conducted.

  • Page 5: Important Safety Information

    3.0 Important Safety Information WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer. As a safety precaution, all service to the printer should be done by qualified persons with power off...

  • Page 6: Installation

    4.0 Installation Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in a counter top (see Appendix A for installation of vertical printers). Prior to site preparation and installation, the printer should be powered up and run in the self-test mode. ...
  • Page 7 Above sample was printed on a 2” x 5.5” concert size ticket. Above sample was printed on a 3.25” x 2” cinema size ticket. Your printout may vary depending on printer configuration and ticket stock used. Click here to return to > Table of Contents...

  • Page 8: Ticket Load Procedure

    5.0 Ticket Load Procedure 1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your printer has a cutter they you will hear it cycle during this time. 2. Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to a stop (at this point the stock is between the thermal head and platen).

  • Page 9: Standard Interface Pinouts

    6.0 Standard Interface Pinouts RJ12 Serial Connection +5VDC TYPICAL DB9 to RJ12 PIN CONNECTIONS 9 pin host BOCA RJ12 Transmit Receive USB USB 2.0 compliant devices. ETHERNET (Optional) is a standard RJ45 Ethernet cable connection. WI-FI (Optional) is compatible with 802.11b/g Wi-Fi router and supports security settings WEP/WPA/WPA-2. BLUETOOTH (Optional) may be ordered as Classic or Low Energy (LE).

  • Page 10: Thermal Paper - Theory & Specifications

    7.0 Thermal Paper - Theory & Specification Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications. The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are strongly influenced by the quality of the thermal paper used.

  • Page 11: Maintenance And Adjustments

    8.0 Maintenance and Adjustments Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care to provide maximum service. WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety.

  • Page 12: Cut Or Tear Sq Opto

    8.1.1 Cut or Tear SQ Opto There is one optical sensor (opto) mounted on an adjustable plastic bracket. The opto controls the cut or tear position. Removal or adjustment of the opto should be done without removing the bracket from the paper guide.

  • Page 13: Load Sq Opto

    8.1.2 Load SQ Opto The load SQ opto is responsible for letting the printer know when it has paper stock loaded in the printer. Once a year the opto eye should be blown off with air. This interval will vary depending upon the environment and the quality of the ticket stock.

  • Page 14: Thermal Print Head

    8.1.3 Thermal Print Head The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area.

  • Page 15: Thermal Print Head Replacement

    8.1.4 Thermal Print Head Replacement The below review how to replace the thermal print head in your printer, if needed. The follow needs to be done with the printer powered off and unplugged from the AC source. Remove the print head mounting plate from the printer as shown in section 8.1.3 Thermal Print Head.

  • Page 16: Platen

    8.1.5 Platen (Rubber Driver Roller) The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior ticket stock.) 1.

  • Page 17: Cut Sq Opto Mounted On The Cutter Assembly

    8.1.6 Cut SQ Opto Mounted on the Cutter Assembly Your printer may have been configured with the cut optical sensor (opto) mounted on the cutter assembly. The serial number tag will show CUT - # under Separation (# = a value of 1 – 5). The opto detects the black timing mark on the back of the ticket stock.

  • Page 18: Ticket Width Adjustment

    8.1.7 Ticket Width Adjustment To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position. Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against the ticket.

  • Page 19: Cutter Assembly

    8.2 Cutter Assembly The optional BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be aware of the following: Wait five seconds before feeding ticket stock into the printer after power up. During this time the cutter knife will move up and down.

  • Page 20: General Cleaning

    9.0 General Cleaning The interior of the printer should be cleaned whenever there is a visible accumulation of dust. Use a small vacuum for cleaning. Be careful not to jar any of the printer’s parts loose. 10.0 Logic Board The printed circuit boards used in this product have been manufactured using surface mount technology. These printed circuit boards cannot be effectively repaired in the field and should be returned to the manufacturer if repair is required.

  • Page 21: Spare Parts List

    Mounting plate, BC5 cutter 424011 Stepper Motor with 20T pulley 423480C Upper exit deflector only (Lemur-C) 423480C-C Upper exit deflector with brush (Lemur-C) 422718W Anti-Static Brush 424008 Cutter Assembly (BC5) No mounting plates SQ OPTO Opto Detector cut or tear...

  • Page 23: Troubleshooting Guide

    12.0 Troubleshooting Guide This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide As a safety technical details or repair methods, but can serve as a guide to fault isolation in the field. precaution, all service to the printer should be done by qualified persons with power off and...
  • Page 24 POOR PRINT OUT (white voids in print out) a. Clean print head. Consult section 8.1.3 Thermal Print Head. b. Replace thermal head. Consult section 8.1.4 Thermal Print Head Replacement. c. Contact your system provider or BOCA for further assistance. NO PRINT OUT a.

  • Page 25: Appendix A - Vertical Printer Installation

    APPENDIX A - VERTICAL PRINTER INSTALLATION Prepare the counter top by cutting a rectangular hole in accordance with the dimensions specified for your printer model. NOTE: The table or counter top must be able to support at least four times the weight of the printer.

  • Page 26: Appendix B - Ethernet Parameters

    APPENDIX B –ETHERNET PARAMETERS General Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is unable to get a dynamic IP address from the customer's network in the allotted time period (about one minute), it will default to the 10.0.0.192 address.

  • Page 27: Appendix C- Interface Testing A Lemur

    2. On your Window’s desktop click on the START icon and then click on PROGRAMS to see all your computer’s programs. 3. Find “Boca Systems” and click on Boca Configure and Test. Once the program is running, click on the “Select A Printer” drop-down arrow and you have to choices.
  • Page 28 click the OK button. 6. If your printer has FGL firmware then click on the yellow “FGL Test Ticket” button or if your printer has HP firmware then clicks on the yellow “PCL Test Ticket” button. 7. Once the Test Ticket selection box comes up, click on the OK button to print out a ticket. 8.
  • Page 29 APPLE/ MAC BASED SYSTEM Boca Systems, Inc. has developed two programs that allow customer to the printer. One operates over USB/HID & Ethernet under the “TECH SUPPORT/ interfaces and the other if a print driver is used. The below programs are found on our website REPAIRS”...
  • Page 30 6. Now click on the “Select Printer Operation” drop-down arrow and chose “Print a FGL Test Ticket”. If your printer had HP firmware then chooses “PCL Test Ticket”. Driver program Without Driver program 7. You may also print more than one ticket by changing the number of tickets you want to printer. See next page for sample printouts.
  • Page 31 Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using an ADJW-3.25” 200dpi FGL printer Your sample printout may vary due to ticket width and length. Click here to return to > Table of Contents...

  • Page 32: Appendix D - Downloading Software Commands

    APPENDIX D – DOWNLOADING SOFTWARE COMMANDS For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below. This is best done using our configure and test program for Windows (see APPLE/ MAC BASED SYSTEM Appendix F ) or our customer program for MAC (see...

  • Page 33: Appendix E- Configure Wi-Fi Connection

    APPENDIX E– CONFIGURE WI-FI CONNECTION To use the wireless capabilities of a printer equipped with the optional 802.11b wireless interface (Wi- Fi), it will first be necessary to setup the printer with information and security settings that match the settings of the IEEE 802.11b compatible wireless server/router you are connecting to. Printer purchased after April-2014 is able to support IEEE 802.11g compatible wireless server/router.
  • Page 34 5. You will need to enter the SSID value. The Service Set Identifier is a 1 to 32 byte string. This normally would be the name of the Wi-Fi router you are connection to. Security Mode: you will need to choose the security mode that is appropriate for your WiFi router. Disable –...

  • Page 35: Appendix F - Windows Usb Driver Installation Guide

    8. WEP Security Mode – Allows the user to communicate through the network using WEP wireless encryption. With WEP one can select 64 bit or 128 bit encryption. When the security encryption mode is chosen it will be required to enter the “Pass Phrase” for the local wireless network. Some networks also enforce the use of a default transmit key.
  • Page 36 These print drivers are intended to be installed on Windows PC platforms X86, AMD64 or IA64. This includes Windows 7, 8.1, 10 and Server 2012 R2. To properly install the Boca Systems printer drivers, version 4.0.0.0, follow the steps outlined below.
  • Page 37 Click on the link below to download the zip file to your host computer. You will be prompted if you want to Open, Save or Save as. Click on Save as and save the file to your hard drive. You will need to denote what file folder you saved the file to.
  • Page 38 The second DOS command window will open to install the printer files as shown below. Notice the message “Driver Package added successfully”. This is how it is displayed on a 64 bit Windows PC. Press “Enter” key to close DOS command windows. On a 32 bit Windows PC it will look more like the below.
  • Page 39 STEPS 4 THROUGH 15 ARE FOR ETHERNET OR WI-FI CONNECTION ONLY 4. The self-test ticket that is printed when the printer’s TEST button is pressed will show the IP address that the printer has. 5. Open up the “Devices and Printer” Menu. 6.
  • Page 40 9. When the Additional Port information menu comes up click on the Next button. 10. When the Install print driver menu comes up: Under Manufacturer select “Boca”. Under Printers select the driver that matches your printer’s protocol (FGL or PCL) and DPI. Click on the Next button. 11.
  • Page 41 13. When the Printer Sharing menu comes up you may choose to share this printer or not. Click on the Next button. 14. On the last menu you have the option to choose if you want to make the BOCA your default printer. Do not click on Print a test page.
  • Page 42 Windows 7 Test Page The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when the TEST button is pressed.
  • Page 43 4. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms the print driver is communicating with the printer. Below are some samples printouts for reference only and your test page may look different. Above is from a 200DPI FGL printer with 2”...
  • Page 44 Windows 8 and 10 Install Guide Do not connect the printer to your computer’s USB port until advised to. 1. Connect the USB cable to the host computer and power on the printer. If you are connecting to the printer via Ethernet or Wi-Fi then skip to step # 2.
  • Page 45 7. Open up the “Devices and Printer” Menu. Click on “Add a Printer” to run the install wizard. Click on “The Printer I want isn’t listed”. When the find a printer by other option menu comes up. Click on “Add a printer using a TCP/IP address or hostname”, click on the Next button 8.
  • Page 46 11. When the Install the print driver menu comes up select “Boca” under and the appropriate driver for your printer. Once done click on the next button. 12. When the below menu comes up click on next. Your name may vary from what is shown below. 13.
  • Page 47 On the last page click on the “Print a test page” button and a windows test page should be printed by the printer. This indicates the driver is communicating with the printer. Click on the Close button and then the Finish button. Page 48 shows typical printout.
  • Page 48 Windows 8 or 10 Test Page The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when the TEST button is pressed.
  • Page 49 19. Once the driver’s properties menu comes up click on the Print Test Page button. Your drive properties may vary from what is shown in the below images. 20. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms the print driver is communicating with the printer.

  • Page 50: Appendix G - Mac Driver Installation Guide

    APPENDIX G – MAC DRIVER INSTALLATION GUIDE Do not connect the printer to your computer’s USB port until step #13 Please contact your software provider to confirm if the use of our driver is required for their ticketing software. We recommend that the print driver is installed by either your system administrator or IT support staff.
  • Page 51 Click on Continue button. Click on Agree button. Click on Install button. If your system is administrator password protected then the below dialog box will appear. Enter in the appropriate Name and Password, click on OK button. Click on the Close button. Click on the System Preferences icon that is located on your taskbar.
  • Page 52 Click on Print & Scan icon. + BUTTON Connect the USB cable to the host computer; power on the printer; and go to step 20. If you are not connecting to the printer via a USB cable but via an IP address (Ethernet or Wi-Fi), go to the next step. The IP address of the printer is found on the self-test ticket that is printed when the TEST button is pressed.
  • Page 53 Under Output Quality: choose Supercell. Click on the OK button. The driver will finish installing, Go to step Your IP address will be different than what is show in the above image. The correct print driver would have automatically installed if connected via a USB cable. If manually installed, the name entered in step 16 will show up.
  • Page 54 Below are some samples printouts for reference only and your test page may look different. Above is from a 200DPI FGL printer with 2” x 5.5” stock Above is from a 300DPI FGL printer with 3.25” x 6.5” stock If you were not able to install the BOCA print driver using the above steps, please take a screenshot of the “printers and drivers”...

  • Page 55: Appendix H- Service Plans

    APPENDIX H – SERVICE PLANS For enhanced warranty coverage or out of warranty printer, we offer two types of service plans. GOLD SERVICE  Printer repair at BOCA facility (3 business day turnaround) Replace defective parts (ship within one business day) – customer must return defective parts ...

  • Page 56: Appendix I- Technical Support

    APPENDIX I – TECHNICAL SUPPORT Please go to the link below if you require technical support with your BOCA printer. There is no fee for initial email support. www.bocasystems.com/onlinesupportform.html PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or service contracts.

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