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Boca Systems LEMUR -C Operator's Manual
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Boca Systems LEMUR -C Operator's Manual

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LEMUR -C TICKET PRINTERS
Operator's Manual
RevA: 04.05.22

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Summary of Contents for Boca Systems LEMUR -C

  • Page 1 LEMUR -C TICKET PRINTERS Operator’s Manual RevA: 04.05.22...
  • Page 2 Table of Contents Page FCC Notice & Warranty Information Introduction Unpacking the printer Important Safety Information Installation Ticket Load Procedure Standard Interface Pinouts Thermal Paper – Theory & Specifications Maintenance and Adjustments Paper Guide and Print Head Assembly 8.1.1 Cut or Tear Opto Sensor 8.1.2 Load Opto Sensor 8.1.3...
  • Page 3 FCC NOTICE NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 4 1.0 Introduction The Lemur-C printer is a direct thermal ticket printer that may be purchased with optional integrated cutting mechanism. This manual will provide the user with general information regarding printer set-up, configuration and troubleshooting. Please read the important safety information section before installation is conducted. Review the programming guide for additional details.
  • Page 5 3.0 Important Safety Information WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer. As a safety precaution, all service to the printer should be done by qualified persons with power off...
  • Page 6 4.0 Installation Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in a counter top (see Appendix A for installation of vertical printers). Prior to site preparation and installation, the printer should be powered up and run in the self-test mode. •...
  • Page 7 Above sample was printed on a 2” x 5.5” concert size ticket. Above sample was printed on a 3.25” x 2” cinema size ticket. Your printout may vary depending on printer configuration and ticket stock used. Click here to return to > Table of Contents...
  • Page 8 5.0 Ticket Load Procedure In June of 2021, Printer serial number 459433 and higher, are equipped with Universal Paper Guides (UPG), except for receipt models. Please go to page 8 for Ticket Load Procedure for this paper path. 1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your printer has a cutter, they you will hear it cycle during this time.
  • Page 9 Universal Paper Guide (UPG) Ticket Load Procedure 1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your printer has a cutter, they you will hear it cycle during this time. 2. Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to a stop (at this point the stock is between the thermal head and platen).
  • Page 10 6.0 Standard Interface Pinouts RJ12 Serial Connection +5VDC RJ12 Connector TYPICAL DB9 to RJ12 PIN CONNECTIONS 9 pin host BOCA RJ12 Transmit Receive USB USB 2.0 compliant devices. ETHERNET (Optional) is a standard RJ45 Ethernet cable connection. WI-FI (Optional) is compatible with 802.11b/g Wi-Fi router and supports security settings WEP/WPA/WPA-2. BLUETOOTH (Optional) Low Energy (LE).
  • Page 11 Thermal Paper - Theory & Specification Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications. The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are strongly influenced by the quality of the thermal paper used.
  • Page 12 8.0 Maintenance and Adjustments Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care to provide maximum service. WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety.
  • Page 13 8.1.1 Cut or Tear Opto Sensor There is one optical sensor (opto) mounted on an adjustable plastic bracket. The opto controls the cut or tear position. Removal or adjustment of the opto should be done without removing the bracket from the paper guide.
  • Page 14 8.1.2 Load Opto Sensor The load opto is responsible for letting the printer know when it has paper stock loaded in the printer. Once a year the opto eye should be blown off with air. This interval will vary depending upon the environment and the quality of the ticket stock.
  • Page 15 8.1.3 CUT-3 Opto Sensor Your printer may have an optional CUT-3 configuration that will place the cut opto onto the cutter or tear assembly. On the printer’s serial number tag the opto field will show CUT-3. The opto sensors are responsible for letting the printer know when it has paper stock loaded in the printer (load opto) and detecting the black timing mark on the back of the ticket stock (cut/tear opto).
  • Page 16 8.1.4 THERMAL PRINT HEAD The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area.
  • Page 17 8.1.5 Platen (Rubber Driver Roller) The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or under high usage) 1.
  • Page 18 8.1.6 Ticket Width Adjustment To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position. Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against the ticket.
  • Page 19 8.1.7 Ticket Width Adjustment (UPG) The below reviews how to adjust paper path of a Universal Paper Guide (UPG) printer for use with a different ticket width. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against the ticket.
  • Page 20 8.2 Cutter Assembly The optional BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be aware of the following: Wait five seconds before feeding ticket stock into the printer after power up. During this time the cutter knife will move up and down.
  • Page 21 9.0 General Cleaning The interior of the printer should be cleaned whenever there is a visible accumulation of dust. Use a small vacuum for cleaning. Be careful not to jar any of the printer’s parts loose. 10.0 Logic Board The printed circuit boards used in this product have been manufactured using surface mount technology. These printed circuit boards cannot be effectively repaired in the field and should be returned to the manufacturer if repair is required.
  • Page 22 11.0 Spare Parts List Part Number Description 423524C-1 Upper Rail Only (cutter) 423524-C-NC Upper Rail Only (non-cutter) 423802-W Slider bar assembly for ADJW 423236P Take Out Head Cam Lock 423496-6 Head Mounting Plate 2C 423760-LC-200 Platen complete for 200dpi SQ OPTO-L Opto Detector Ticket load 6*/** SQ OPTO-L-JST...
  • Page 24 12.0 Troubleshooting Guide This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide As a safety technical details or repair methods, but can serve as a guide to fault isolation in the field. precaution, all service to the printer should be done by qualified persons with power off and...
  • Page 25 b. Replace thermal head. c. Contact your system provider or BOCA for further assistance. NO PRINT OUT a. Try a different stack of ticket stock. b. Check head cable for electrical connection at both ends c. Check to make sure head cable is plugged in properly into the thermal head. d.
  • Page 26 APPENDIX A - VERTICAL PRINTER INSTALLATION Prepare the counter top by cutting a rectangular hole in accordance with the dimensions specified for your printer model. NOTE: The table or counter top must be able to support at least four times the weight of the printer.
  • Page 27 APPENDIX B –ETHERNET PARAMETERS General Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is unable to get a dynamic IP address from the customer's network in the allotted time period (about one minute), it will default to the 10.0.0.192 address.
  • Page 28 APPENDIX C – TESTING A LEMUR Boca Systems, Inc. has developed various program that allows customers to communicate from a host computer or mobile device to the printer. Below are the various configure and test programs we offer: WINDOWS: (Allow connection via Ethernet/ Wi-Fi, Parallel, Serial, USB-HID interfaces and print driver connection) https://www.bocasystems.com/documents/Testing%20a%20BOCA.pdf...
  • Page 29 APPENDIX D – DOWNLOADING SOFTWARE COMMANDS For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below. This is best done using our configure and test program (see Appendix If needed, the printer may be defaulted back to its originally factory settings as follows.
  • Page 30 APPENDIX E– BLUETOOTH CONNECTION If your printer is equipped with an optional Bluetooth interface port then you will see BT LE in the Interface 2 or Interface 3 field of the serial number tag. The printer will also have the Bluetooth interface board mount onto one of the paper guides rails (see below photo).
  • Page 31 APPENDIX F– CONFIGURE WI-FI CONNECTION To use the wireless capabilities of a printer equipped with the optional 802.11b wireless interface (Wi- Fi), it will first be necessary to setup the printer with information and security settings that match the settings of the IEEE 802.11b compatible wireless server/router you are connecting to. Printer purchased after April-2014 is able to support IEEE 802.11g compatible wireless server/router.
  • Page 32 5. You will need to enter the SSID value. The Service Set Identifier is a 1 to 32 byte string. This normally would be the name of the Wi-Fi router you are connection to. Security Mode: you will need to choose the security mode that is appropriate for your WiFi router. Disable –...
  • Page 33 8. WEP Security Mode – Allows the user to communicate through the network using WEP wireless encryption. With WEP one can select 64 bit or 128 bit encryption. When the security encryption mode is chosen it will be required to enter the “Pass Phrase” for the local wireless network. Some networks also enforce the use of a default transmit key.
  • Page 34 APPENDIX G – WINDOWS USB DRIVER INSTALLATION GUIDE Do not connect the printer to your computer’s USB port until instructed. Please contact your software provider to confirm if the use of our driver is required for their ticketing software. We recommend that the print driver is installed by either your system administrator or IT support staff.
  • Page 35 APPENDIX H – MAC DRIVER INSTALLATION GUIDE Do not connect the printer to your computer’s USB port until instructed. Please contact your software provider to confirm if the use of our driver is required for their ticketing software. We recommend that the print driver is installed by either your system administrator or IT support staff.
  • Page 36 APPENDIX I – RECEIPT MODE The Lemur-C may be configured from the factory for use with receipt roll stock. Ticket Load Procedure • Turn the printer on and wait five seconds. If your printer has an optional LCD then it will display PAPER OUT (the red CHECK PAPER led will be illuminated).
  • Page 37 LOAD & CUT OPTO Once a year the opto eyes should be blown off with air. This interval will vary depending upon the environment and the quality of the ticket stock. The print head will need to be removed to gain access to the optos.
  • Page 38 APPENDIX J – Optional Roll Holder Adaptor Kit (P/N 424195) Kit will include floor plate (2pcs), one roll holder arm, one spindle, one adjustable stopper and various mounting screws. Part may vary from above photo 1. Attach the spindle onto the roll holder arm using the two Philip ¼” Hex head screws. Affix the rubber feet to the bottom roll holder arm plate.
  • Page 39 3. Install the floor plate onto the bottom of the Lemur UPG printer. Align the two holes on the floor plate up with the two mounting holes on the printer. Install the two self-tapping 1/4” hex head screws and tighten. 4.
  • Page 40 6. Tear off a full turn of the paper or media from the new roll. Caution: It is important that the outer end of the media is free of glue or other adhesive substance that may cause a paper jam or damage the print head.
  • Page 41 APPENDIX K – SERVICE PLANS For enhanced warranty coverage or out of warranty printer, we offer two types of service plans. GOLD SERVICE • Printer repair at BOCA facility (3 business day turnaround) Replace defective parts (ship within one business day) – customer must return defective parts •...
  • Page 42 APPENDIX L – TECHNICAL SUPPORT Please go to the link below if you require technical support with your BOCA printer. There is no fee for initial email support. www.bocasystems.com/onlinesupportform.html PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or service contracts.
  • Page 43 APPENDIX M – REFERENCE DRAWING...