Tecnosicurezza TechMaster Troubleshooting Manual

TechMaster Trouble Shooting Guide
Does the keypad or safe show any signs of physical damage?
Is it possible that someone "played" with the keypad and now the lock is in penalty?
Details are vital, do NOT
Please have the following information available prior to speaking to your distributor or Tecnosicurezza.
•
Is the safe operational (basic functions, can open/close)?
•
Is the safe accessible via the Coren software?
•
What is the EXACT error message. Photos & Screenshots are expected
o Need the displayed error message from the LCD keypad
o Error code & message from Coren
Function 5 Test
•
Confirm that the membrane is properly functioning
•
Power up the unit (by pressing any key).
o If multiple lock unit, select lock 1
•
Press and hold the 5 key for 2 seconds until the display shows:
•
Press each of the buttons in the displayed order.
•
Push buttons slowly so you recognize the keypad signals.
o A single beep indicates that key is working properly
o "Wrong/Faulty Key" means either the key pressed is not working properly or the user
has pressed the key out of sequence.
If the membrane is not working properly, a technician can replace the membrane in the field with a new
N2200/GR (Gray Rubber Membrane).
Possible causes of membrane failure are:
•
End-users attempting to sanitize the membrane with hand sanitizer or some type of cleaner.
o NEVER APPLY HAND SANITIZER TO THE MEMBRANE
•
Water or soft-drink spilled onto the membrane
•
End-user uses pen or sharp object to depress keys on the membrane
give the generic "lock/safe is defective".
MEMBRANE TEST
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