D-Link MediaLounge DSM-520 User Manual page 125

DSM-520 User's Manual Warranty
· The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as
a copy of the dated purchase invoice for the product) if the product is not registered.
· The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the
customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain
a Return Material Authorization ("RMA") number by completing the RMA form and entering the assigned Case ID Number at
https://rma.dlink.com/.
· After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping
package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of
the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion
of the product and will not ship back any accessories.
· The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products
sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer
and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for
any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS
Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address
in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and
provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or
for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable
handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing
requirements, or that is determined by D-Link not to be defective or non-conforming.
What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link's judgment, have
been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable
care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and
shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage
that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software,
firmware or other products or services provided by anyone other than D-Link; and Products that have been purchased from
inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their
warranty obligation pertaining to the product. While necessary maintenance or repairs on your Product can be performed
by any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly performed
maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED
"AS-IS" WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY
CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED
WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO
THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
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