Brother MFC-J625DW Basic User's Manual page 99

Printing (continued)
Difficulty
The printouts are wrinkled.
Cannot perform "Page Layout"
printing.
Print speed is too slow.
True2Life™ is not working properly.
(MFC-J625DW)
Photo paper does not feed
properly.
Machine feeds multiple pages.
There is a paper jam.
The paper jams when you use
duplex copy or duplex print.
(MFC-J625DW)
Printed pages are not stacked
neatly.
Machine does not print from
® ®
Adobe Illustrator .
Ink is smudged or running when
using glossy photo paper.
Suggestions
®
(Windows users)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh users)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Check that the paper size setting in the application and in the printer driver are the
same.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab (Windows
Color Settings, and make sure you uncheck Color Enhancement (True2Life).
Turn the borderless feature off. Borderless printing is slower than normal printing.
uuSoftware User's Guide: Printing (Windows
uuSoftware User's Guide: Printing and Faxing (Macintosh)
If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (uuAdvanced User's Guide: Cleaning the paper
pick-up rollers)
Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other print media uu page 12.)
Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (See Printer jam or paper
jam uu page 77.)
Use one of the jam prevention settings, Duplex1 or Duplex2.
For copying
uuAdvanced User's Guide: Duplex (2-sided) copying (MFC-J625DW only)
For printing
uuSoftware User's Guide: Duplex / Booklet (Windows
uuSoftware User's Guide: Duplex Printing (Macintosh)
If paper jams occur often during duplex copying or duplex printing, the paper feed
rollers may be stained with ink. Clean the paper feed rollers.
(uuAdvanced User's Guide: Cleaning the paper feed rollers)
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 12.)
Try to reduce the print resolution.
uuSoftware User's Guide: Printing (Windows
uuSoftware User's Guide: Printing and Faxing (Macintosh)
Make sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down. (See Paper Type uu page 21.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Troubleshooting
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) or Print Settings (Macintosh). Also, click
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