Brother MFC-J625DW Basic User's Manual page 83

Error Message
Cannot Detect
Cannot Print
Replace Ink
Comm.Error
Connection Fail
Cover is Open
Data Remaining
Disconnected
Document Jam
(MFC-J625DW)
Cause
You installed a new ink cartridge too
quickly and the machine did not detect
it.
If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.
An ink cartridge is not installed
properly.
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's "handshake"
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will be
stored in the memory as a black &
white fax.
Poor telephone line quality caused a
communication error.
You tried to poll a fax machine that is
not in Polled Waiting mode.
The scanner cover is not completely
closed.
The ink cartridge cover is not
completely closed.
Print data is left in the machine's
memory.
The other person or other person's fax
machine stopped the call.
The document was not inserted or fed
properly, or the document scanned
from the ADF was too long.
Troubleshooting
Action
Take out the new ink cartridge and
re-install it slowly until it clicks.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu page 61.)
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 61.)
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Check the other fax machine's polling
setup.
Lift the scanner cover and then close it
again.
Firmly close the ink cartridge cover
until it clicks.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP uu page 93.)
(See Using the ADF (MFC-J625DW
only) uu page 26.)
(See Document jam (MFC-J625DW)
uu page 76.)
B
69