Troubleshooting - RCA RTB1023 User Manual

Troubleshooting

The unit does not switch on.
• Make sure it is plugged in.
• Press ON/OFF button on the remote control or ON
/STANDBY button on the front of the unit.
The device switches off spontaneously.
• If the SLEEP SETUP (see page 12 and 13 for
details) is set to 30, 60, 90,120 minutes, the device
will turn off automatically once it counts down
the sleep time. If Auto Power Down in System
settings is set to 30, 45, 60 minutes, the device
will switch off automatically if it remains idle and
no activities are made. Switch it on again.
Blu-ray Disc or DVD does not play
• Make sure that the disc has the correct region code.
• Some Blu-ray discs will only play over an HDMI
connection.
• It might be impossible to read the disc.
• Insert the disc with the printed side facing up.
• Check that the disc can actually be played by this
device.
• Clean the disc.
Picture-in-Picture(PiP) does not work on a Blu-
ray Disc
• Make sure that the disc supports PiP mode.
When playing a BD-Live disc, the screen is black
• Erase BD Storage.
• Make sure that the internet connection is working.
• Make sure that the internet cable is connected
securely and correctly to the unit and the internet
jack. Some discs require an Internet connection
to play.
Cannot connect to the internet
• Make sure that the Internet connection is set up
correctly.
• Test the Internet connection to make sure that it
is working.
• Make sure that the BD-Live Internet Access
option is not set to Prohibit Access.
After connecting to the Internet, I cannot
download a fi le
• Erase BD Storage.
• Make sure that the internet connection is working.
• Try a diff erent USB fl ash drive.
File was downloaded, but playback from fi le
pauses
• Make sure that the USB fl ash drive is a USB
2.0 device. Using a USB1.1 device may cause
pausing.
• Try a diff erent USB fl ash drive.
There is no picture.
• Check that the TV is operating correctly.
• Check the connections.
• Select the AV input assigned to the unit on the
TV.
• Replace the HDMI cable with a better one. A bad
HDMI cable can cause loss of video.
The picture is of poor quality (with snow or
lines).
• Check the connections.
There is no sound or the sound is of poor quality.
• Check the connections.
• Make sure the speakers are connected.
• Make sure the MUTE function is not on.
No surround sound.
• Check to see if system is actually in full Surround
mode (see Audio setting & Speaker setting
on page 21, 22). For AUX mode, press the
SURROUND button on the remote control - the
front panel display should indicate the current
setting (STEREO or CH 5.1). If current setting
is STEREO, the surround speakers and center
speaker will be inactive. Press
change surround mode from STEREO.
Note: Not all discs, media fi les, or audio sources
provide surround audio, thus lack of audio to
surround speakers may be due to the actual
source being played.
I can't fi nd my fi le in the JPEG listing.
• Make sure the fi le name is valid.
The remote control does not work or works only
intermittently.
• Check that batteries are inserted or change
them.
• Aim the remote control at the unit. The infrared
beam must not be blocked or interrupted.
• Check that the remote control is confi gured to
control the device you are trying to operate with
it.
The subtitles do not appear.
• Check that the BD/DVD disc provides subtitles.
• Refer to the section on how to display subtitles.
The disc menu language is not the correct one.
• The disc menu language has not been set up.
• The language of your choice is not available on
the disc.
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