Troubleshooting Tools; File To E-Mail Utility - HP LaserJet 2605, 2605dn, 2605dtn Reference

Table 8-1 Troubleshooting checklist (continued)
4

Troubleshooting tools

The HP Color LaserJet 2605 printing-system CD contains the following troubleshooting tools in the
Utilities folder on the root directory. This section contains the following topics:
●

File to E-mail utility

●
AccessDeniedUtility.exe
● FixErr1714 utility
File to E-mail utility
The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an
e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on your
computer, but does not interact with your HP LaserJet all-in-one.
The tool is included on the installer CD, but is not copied to your computer during the software
installation. HP Customer Support can also send the utility to you by e-mail or by posting it to an HP
Web page.
The tool is compatible with Windows 98 SE, Windows Me, Windows 2000, and Windows XP.
The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-
based e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of your computer, it might take a few minutes for the utility to gather the log
files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located in the util folder on the HP Color
LaserJet 2605 software CD:
●
<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe
●
<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to your desktop, navigate to them in Explorer, and
double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message,
ENWW
Does the device print from
the computer?
Connect the network cable or
USB cable to the device and
the computer. Use a word-
processing application to
send a print job to the device.
If the error persists, contact HP Customer Contact Center.
Software is not installed Uninstall and then reinstall the
correctly or an error occurred device software. Verify that
during software installation. you are using the correct
installation procedure and the
correct port setting.
The cable is not connected Reconnect the cable.
correctly.
An incorrect driver is selected. Select the proper driver.
Other devices are connected Disconnect the other devices
to the USB port. and try again to print.
There is a port driver problem Uninstall and then reinstall the
in Microsoft Windows. device software. Verify that
you are using the correct
installation procedure and the
correct port setting.
Troubleshooting 299