Troubleshooting; Basic Troubleshooting Checklist; Table 8-1 Troubleshooting Checklist - HP LaserJet 2605, 2605dn, 2605dtn Reference

Troubleshooting

This section contains the following topics:
●

Basic troubleshooting checklist

●
Troubleshooting tools
●
Known Issues for the HP Color LaserJet 2605 series printer
Basic troubleshooting checklist
Use the following steps when trying to solve a problem with the device.
Table 8-1 Troubleshooting checklist
Step number
1
2
3
298 Chapter 8 Engineering Detail
Verification step Possible problems
Is the power on? No power due to failed power
source, cable, switch, or fuse.
When the device is connected
to a grounded power source,
the control panel shows
Hewlett-Packard with both
the Ready and Attention lights
blinking. The control panel will
then display Initializing and
then Ready, at which time
only the green light will be on.
Does Ready appear in the Control panel shows an error. See
device control panel?
The control panel should
function without error
messages.
Do information pages Control panel displays an
print? error message.
Print a Configuration page.
Media does not move
smoothly through the device
paper path.
Poor print quality.
Solutions
1. Verify that the device is
plugged in.
2. Verify that the power
cable is functional and
that the power switch is
on.
3. Check the power source
by plugging the device
directly into the wall or
into a different outlet.
4. Test the outlet or
connect another device
to the outlet to verify that
the outlet is functioning.
Receive Alert messages
for device events for a list of
common messages that will
help you correct the error.
If the error persists, contact
HP Customer Contact Center.
See Receive Alert messages
for device events for a list of
common messages that will
help you correct the error.
Clean the paper path.
See the HP Color LaserJet
2605 series User Guide for
information about print quality
problems. If the error persists,
contact HP Customer Contact
Center.
ENWW