X-Rite ScanR Spectro Troubleshooting Manual

Prior to contacting X-Rite support department for device problems, try the applicable solution(s)
described below.
If the condition persists, contact X-Rite following the official service RMA process.
This QR-Link leads you to the BASF & X-Rite Webpage. Here you can find the RMA Service Form to
submit your Service Request.
ScanR Spectro
Please make sure your Spectro and Tiles have the same Serial
Problem
Device screen remains dark.
Screen is instable (turns on/off
periodically) when device is
connected to a computer.
BASF Troubleshooting Guide for ScanR
Mandatory Items for Service:
White Tile + Camera Tile
Number
Cause Solution
Device is turned Turn device on by pressing the power on/off button.
off. The battery pack for your new device or in case of longer
storage time results in a low to medium charge state.
In this case, charge the battery before use (up to 4 hours for full
charge).
This icon at the top of the screen would indicate the battery is
fully charged.
Device is in power Touch the screen or lift the device.
down mode.
Battery is very low. Please check the battery settings in your device and use the
default settings: Stand by time: 10 min. Power off: 30 min.
Charge the battery min. 1 hour. After max. 5 minutes the screen
will turn on.
This icon at the top of the screen would indicate the battery is
fully charged.
Battery is Charge the battery. If the screen does not turn on after max. 5
defective. minutes check if the USB cable is correctly connected to the
computer or power supply. If it still does not work the battery
needs to be replaced.
Battery is Battery needs to be replaced.
defective. Exposure to temperature beyond 50°C can cause irreversible
damage to the battery.
Transportation Case