Troubleshooting - Edision HDMI MODULATOR 3in1 pro User Manual

> TROUBLESHOOTING
The device does not boot
• Make sure the power supply is connected
• Check power supply voltage
I cannot export configuration file
• Make sure your USB drive is working
• Make sure that the file system is FAT32
The modulated channel is not produced in the RF OUT
• Make sure that the TV set has a DVB-T, DVB-C or ISDB-T MPEG4 tuner
• Make sure that the selected RF output channel number, is not the same as a received TV channel or
the same as from other modulator output
• In case the HDMI Modulator is connected in line with the aerial antenna or cable network, connect
only the modulator to the RF network and try again
"Signal Loss!" message appears on screen
• Check the HDMI cable and connection, regarding the cable itself and the HDMI IN and HMDMI OUT
• Make sure that the HDMI signal is compatible with the supported formats
The sound is not synchronized with the video
• From the menu "PCR Gap", please adjust the PCR gap accordingly, until you get the perfect Audio/
Video sync
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"Resolution not support" message appears
• Make sure that the source Video output does not exceed 1080p@60FPS resolution
The channel number on the list does not appear properly
• Make sure that the TV set supports LCN (Logical Channel Numbering) functions and it is ON
• Make sure that you have selected the correct LCN type
• Make sure that the same LCN has not been selected in more than one device
•
The video (image) of the HDMI Modulator appears to be from another HDMI Modulator
• Make sure the Fast Pre-Config ID does not conflict with the Fast Pre-Config ID of another unit
The IR control at the second TV point does not work
• Make sure that the Jack to IR Tx cable is close to the HDMI source device
• Make sure that there is a clear field between the IR remote control and the Jack to IR Rx cable and the
distance between them is up to ~6 meters
• In case the LED indication of the IR Control System EDI-Rx is always ON, this may be caused by
interference. Please relocate the device
• Check the DC 5V power supply of the IR Control System EDI-Rx
• Make sure that the IR signal coaxial cable path does not include active devices such as amplifiers,
multiswitches etc.
For more queries or advanced troubleshooting,
please contact our technical support at
support@edision.gr
HDMI MODULATOR 3in1 pro
The CE certificate of the product is available on
our webpage, by visiting this link:
https://www.edision.gr/en/support
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