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Hardware Troubleshooting
Deadbolt grinds and will not extend to lock
when using an entry code but thumbturn
locks and unlocks smoothly.
Deadbolt is hitting the strike plate.
Deadbolt is not fully extending.
Resistance when locking deadbolt that
requires pushing or pulling on the door to
align deadbolt and latch.
· Lock was not handed properly. Find the setting called "Lock Handing" to fix this issue.
· Reposition the strike plate to align with deadbolt.
· Increase depth of the deadbolt strike pocket in the frame.
Adjust your existing knob, lever, or handleset strike plate. Latch engagement into the strike is the main
component used for door alignment.
To adjust knob / lever / handleset strike plate:
1. Remove plate from door frame with a hand screwdriver. Note: Using an electric driver may strip
screw heads or enlarge screw holes.
2. Locate tab on strike plate. Bend the tab towards surface of strike. Note: A small change may be all
that is required.
3. Reinstall strike plate using a screwdriver and test again.
4. If door cannot be adjusted sufficiently with strike tab, both knob/lever/handleset latch and deadbolt
could require adjustment – we suggest you contact a local locksmith for assistance.
For help with misalignments, watch our door alignment video: US.YaleHome.com/Support
P/N YRD604-KD-BLE-0047 Rev A
35
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