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Appendix
FAQ
1. My POWER light is not on?
Power is not being supplied to the unit. Please use the
power supply shipped with the unit and verify that a
power source is active from the attached power outlet
used to connect the adapter. You can test this by plugging
in any other electrical device and verifying its operation. After
using the power supply shipped with the product, checking
the power source, and reinserting the power connector
into the IP Camera, please call our Support Center.
The power supply may be defective.
2. My ACTIVE light is not flashing?
Verify the power supply to the unit. Power off the unit
and back on again. Wait for one (1) minute. If the ACTIVE light
still does not begin to flash, you will have to set the unit to its
factory default (THIS WILL DELETE ANY CONFIGURATION
AND SET THE UNIT TO THE FACTORY DEFAULTS).
Power on the unit and insert the end of a paper clip into
the small recessed opening on the back of the unit. Use
the clip to press the button located within that opening.
3. My LINK light is not flashing or solid?
Verify the cable connection. 99% of the time, the cable's
connection to the unit is causing this problem. Try using a
different network or crossover cable (for PC connection only).
Try reinserting the cable. If this does not solve the problem,
call our Support Center.
4. I can access the video server on my LAN, but not from the
Internet.
Verify that your router (if applicable) has port forwarding
properly configured. If accessing from our DDNS service,
verify the correct serial number. Firewall issues may prevent
user access.
5. How do I open an MS-DOS or Command Prompt?
Start > (All) Programs > Accessories > Command Prompt
6. How do I find my IP address information if my settings
are automatically detected?
1) Open a Command Prompt.
2) At the prompt, type - "ipconfig / all" (without the quotes)
3) Near the end of the information supplied should be
your current IP address, subnet mask, default gateway
and DNS servers.
7. I can't connect!!
In the case of a connection failure.
Modem Reboot > Modem Reboot Finished > Router
Reboot > Router Reboot Finished > IP Camera Reboot
> IP Camera Reboot Finish > Verify DDNS and IP Camera
connection, if applicable.
8. How do I "PING" an IP address?
1) Open an MS-DOS (or Command) prompt.
2) At the prompt, type - "ping xxx.xxx.xxx.xxx" (without the
quotes and replace the "x" s with an IP address).
3) Press Enter.
9. I'm accessing my video server remotely over the Internet,
and the video stream is choppy, is this normal?
Yes. The frames per second received remotely are
determined by your bandwidth capabilities at your site where
the IP Camera is installed and your remote location. The lower
of the two sites will determine how fast your video stream is
received. It is recommended that there be at least a 256Kb/sec
upstream connection from the site where the IP Camera is
installed. Lower speeds will operate properly but provide poor
remote performance. The Faster the Internet connection at
both ends, the faster the video stream.
10. How do I enable or check VLC on my browser?
Internet Explorer
Open Internet Explorer > Tools on the menu bar > Internet
Options > Security Tab > Custom Level > Scroll down and
verify that you are prompted or have enabled plug-ins to
be downloaded and executed. > click OK > restart browser.
Chrome
Open Chrome > Chrome menu settings > Advanced
settings > Individual information - content settings > Run
automatically.
11. How do I reset the unit to factory defaults?
Refer to the previous functions page and find the reset button.
Power ON the unit and push the reset button within that
opening with a paper clip. You should then see the ACTIVE light
turn off, and after a few seconds, the ACTIVE light will begin to
flash, signifying a successful reboot. If the ACTIVE light does not
turn on after depressing the reset button, please try holding the
button in for a few seconds and releasing it. YOU WILL LOSE
ALL DATA THAT HAD BEEN ENTERED PREVIOUSLY, AND THE
IP CAMERA WILL BE SET TO FACTORY RESET.
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