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Related Manuals for Digital Watchdog MEGApix PTZ DWC-XPZA03Mi
Summary of Contents for Digital Watchdog MEGApix PTZ DWC-XPZA03Mi
- Page 1 MEGApix 3MP and 4K IP Cameras ® DWC-XPZA03Mi - 3MP high-speed IP PTZ camera, 60fps DWC-XPZA08Mi - 4K high-speed IP PTZ camera, 30fps User’s Manual Ver. 11/23 Before installing and using the camera, please read this manual carefully. Be sure to keep it handy for future reference.
- Page 2 DWC-XPZA High-Speed PTZ IP Camera User Manual Safety Notes This product is intended to be supplied by a Listed Power Unit, marked with 'Limited Power Source,' 'LPS' on the unit, output rated minimum POE 48V/ 350mA, no more than 2000m altitude of operation and 60 degrees C. As for the modes with PoE function, the function of the ITE being investigated to IEC 60950-1 standard is considered ...
- Page 3 DWC-XPZA High-Speed PTZ IP Camera User Manual It is not recommended to expose the device to the public network. When it is necessary to be exposed to the public network, please set the external hardware security system and the corresponding security system policy. It is not recommended to use the v1 and v2 functions of SNMP.
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Page 4: Table Of Contents
Table of Contents INTRODUCTION ................................1 ..............................1 RODUCT AND CCESSORIES INSTALLATION ................................2 ............................... 2 OWERING THE AMERA ..................................2 NSTALLATION ....................................3 ABLING ................................ 4 ESETTING THE AMERA IP FINDER ..................................5 SYSTEM OPERATION ..............................6 ..........................6 CCESSING THE AMERA NTERFACE... - Page 5 DWC-XPZA High-Speed PTZ IP Camera User Manual ....................................34 VENT 5.5.1 Notification..................................34 5.5.2 User Defined Event ................................ 36 5.5.3 Motion Detection ................................37 5.5.4 Audio Detection ................................38 5.5.5 Shock Detection ................................38 5.5.6 Sensor ..................................... 39 5.5.7 Alarm ....................................40 5.5.8 Event OSD ..................................
- Page 6 DWC-XPZA High-Speed PTZ IP Camera User Manual 5.10.6 Log ....................................70 SPECIFICATIONS ................................71 WARRANTY INFORMATION ........................... 74 LIMITS AND EXCLUSIONS ............................75...
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Page 7: Introduction
1 Introduction 1.1 Product and Accessories Make sure that you have the following items supplied with your camera. If any items are missing or damaged, notify your vendor immediately. Keep the packing utilities for moving or storage purposes afterward. NOTE: the camera requires a mounting accessory for complete installation, sold separately. Below are compatible mounting accessories for these cameras: •... -
Page 8: Installation
DWC-XPZA High-Speed PTZ IP Camera User Manual 2 Installation 2.1 Powering the Camera Pass the wires through and make all necessary connections. Using a single Ethernet cable, use the PoE Injector included with the camera to connect data and power to the camera. Power requirements Power consumption PoE IEEE 802.3bt PoE++ Class7 (PoE injector included) -
Page 9: Cabling
DWC-XPZA High-Speed PTZ IP Camera User Manual 2.3 Cabling Connect the power, network, audio and other supported external devices to the camera. Number Connector Wire Color Description Reset Switch Black Reset button (reset IP address and username/password) RJ-45 Black Ethernet Port... -
Page 10: Resetting The Camera
DWC-XPZA High-Speed PTZ IP Camera User Manual RCA Jack Audio Input RCA Jack White Audio Output 6-pin Cable White Alarm Output1 Gray Alarm Com1 Purple Alarm Output2 Blue Alarm Com2 Yellow RS485 - Orange RS485 + 5-pin Cable Green Alarm Input1 Brown Alarm Input2 Black... -
Page 11: Ip Finder
DWC-XPZA High-Speed PTZ IP Camera User Manual 3 IP Finder Use the DW® IP Finder™ software to scan the network and detect all MEGApix® cameras, set the camera's network settings or access the camera's web client. To install the DW IP Finder, go to: http://www.digital-watchdog.com Enter "DW IP Finder"... -
Page 12: System Operation
DWC-XPZA High-Speed PTZ IP Camera User Manual 4 System Operation 4.1 Accessing the Camera's Web Interface Find the camera using the DW IP Finder. Double-click on the camera's view in the results table. Press the 'View Camera Website.' When accessing the camera for the first time, a message will direct you to set up a new admin password to view the video. -
Page 13: Gui Overview
DWC-XPZA High-Speed PTZ IP Camera User Manual 4.2 GUI Overview • Video Select: Select the Video stream to be viewed. The camera is capable of dual streaming, primary streaming and secondary streaming. Video will be displayed according to the resolution set on the video configuration settings. The secondary video is unavailable if dual streaming ("Use Dual Encode"... - Page 14 DWC-XPZA High-Speed PTZ IP Camera User Manual • Snapshot: Capture images of the camera's current view and save them locally on your computer as BMP or JPEG files. • Talk: Transfer Audio from the computer's microphone to the camera. • File Record: Record an AVI file of the camera's live view.
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Page 15: Remote Configuration
DWC-XPZA High-Speed PTZ IP Camera User Manual 5 Remote Configuration 5.1 Using Web Browser Press the Setup button in the upper right banner to go to the setup. The camera setup is available for users at a higher level than a manager. The configurations are categorized: Video and Audio, Image, Network, Event, Device, AI, PTZ, User, and System. -
Page 16: Video
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.2.2 Video Performance Calculation The calculator shows the performance usage rate according to the value set at 'Encode' mode underneath. Video Video > Input Format: • Video > Smart Stream: • Stream Selection: Select ON to enable Secondary #1 ~ #2. The secondary streams can be viewed on the Live View window by selecting Stream number on Video selection. - Page 17 DWC-XPZA High-Speed PTZ IP Camera User Manual • Resolution: Select a video encoding solution. The scaling option is used when the encoding resolution differs from the input resolution. Without the Scaling option, the input video will be cut according to the encoding resolution.
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Page 18: Audio
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.2.3 Audio Audio • Algorithm: Select the audio algorithm: G.711 or AAC. G.711 and AAC from client to server direction are supported. Thus, bidirectional audio communication is supported. • Bit rate: Select between 64Kbps and 128Kbps when AAC is selected. The sampling rate is fixed to 8KHz and 32KHz for G.711 and AAC, respectively. - Page 19 DWC-XPZA High-Speed PTZ IP Camera User Manual • Output Format: Select the format of output when Enable Preview is selected. • Audio Output: Decoded Audio: The input audio is transmitted to the encoder. Loopback: Does not transmit the Audio to the encoder. ...
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Page 20: Image
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.3 Image 5.3.1 General Users can adjust the camera's image settings. Users can create multiple configuration settings (up to four) based on the camera's varying needs. Exposure Users can adjust the camera's exposure, Shutter, Gain, Iris, and address harsh lighting. - Page 21 DWC-XPZA High-Speed PTZ IP Camera User Manual • Exposure Target: Adjust the brightness of the camera's image between 0-100. The higher the value, the brighter the image becomes. • Exposure Mode: Advanced: Slow Shutter, Shutter speed, Gain and Iris ranges can be set manually. ...
- Page 22 DWC-XPZA High-Speed PTZ IP Camera User Manual enables you to obtain images in which portions ranging from dark to light can be recognized, even when capturing a subject with a large intensity difference that is backlighted or includes extremely light portions. •...
- Page 23 DWC-XPZA High-Speed PTZ IP Camera User Manual • 3D Level: The higher the level is, the less noise in the video. However, it can cause image distortion. It should be configured by users, depending on scene requirements. • Edge Filter: Users can configure to have a sharp and clear edge in the video. •...
- Page 24 DWC-XPZA High-Speed PTZ IP Camera User Manual • TDN Duration: Determines True Day/Night duration timer; determines the amount of time that the camera will wait before switching between Day/Night modes. • IR Cut Filter: Control the camera's IR cut filter and its impact on the camera's transition between color and B/W image.
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Page 25: Schedule
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.3.2 Schedule Users can set different schedules for different camera configurations. • Configuration Set: 4 different configuration sets can be configured by opening the page with Config Set#N. buttons. For example, Config Set#1 can be configured for day and Config Set#2 for night mode. •... -
Page 26: Mask
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.3.3 Mask Masks can be displayed in the video. Position the camera and select one of the Masks from the drop-down menu. Press the 'New' button to get a mask and adjust its size with the size buttons. The 'Search' button can show the specified mark. -
Page 27: Network
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4 Network 5.4.1 IP & Port Local • Select the IP mode: Fixed IP or DHCP. Depending on the selected mode, further configuration items come as follows: IP Mode Selection Description Local IP Fixed IP address Fixed IP Local Gateway... -
Page 28: Multicast
DWC-XPZA High-Speed PTZ IP Camera User Manual • Obtain DNS server address automatically: Get DNS server address automatically when IP mode is DHCP. • Use the following DNS server address: Enter the DNS server IP address, Primary or Secondary DNS server. -
Page 29: Qos
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4.3 QoS Quality of Service (QoS) by managing the delay, delay variation (jitter), bandwidth, and packet Loss parameters on a network become the secret to a successful end-to-end business solution. -
Page 30: Discovery
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4.4 Discovery • UPNP: Setting UPNP to ON allows the discovery by the clients according to the UPNP (Universal Plug and Play) protocol. • Zeroconf: Setting Zeroconf to ON allows the camera to be discovered by clients using the Zeroconf protocol. - Page 31 DWC-XPZA High-Speed PTZ IP Camera User Manual • RTMP is an Internet protocol for transmitting real-time multimedia data, such as Audio and video, to a select group of connected clients. Normally, RTSP uses RTP to format packets of multimedia content. The RTP menu is used when the RTP only streaming without an RTSP connection.
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Page 32: Snmp
DWC-XPZA High-Speed PTZ IP Camera User Manual Related settings are as follows: Destination IP: Set the IP Address of the destination system that will receive the MPEG-TS stream. Destination Port: Set the Port of the Destination system, which will receive MPEG-TS stream. ... -
Page 33: Ddns
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4.7 DDNS Select the DDNS (Dynamic DNS) server to use. One of the two can be selected. • DynDNS: Dyn DNS service is used in this mode. Refer to www.dyndns.org for details. ID, Password and Domain name are needed when DYN DNS is set. -
Page 34: Ip Filtering
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4.8 IP filtering IP filtering is simply a mechanism that decides which types of IP datagrams will be processed normally and which will be discarded. 5.4.9 Email... - Page 35 DWC-XPZA High-Speed PTZ IP Camera User Manual Email When email is selected as an event action, specify the information to send event information. • Server Address: Enter the address of the mail (SMTP) server • Port: Specify a port for SMTP operation. (Port 25 is the default port in SMTP operation. If a different port is configured in the SMTP server, this port needs to be changed accordingly.) •...
- Page 36 DWC-XPZA High-Speed PTZ IP Camera User Manual only) or JPEG Capture can be selected. The number of JPEG frames is configured. This setting is applicable only when JPEG Capture is selected. • Capture Interval: Select the interval of the captured frame.
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Page 37: Ftp
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4.10 FTP Specify the information to upload event information when FTP is selected as an event action. • Server Address: Enter the address of an RTP server to receive video files • Port: Specify a port for FTP operation. (port 21 is the default port in FTP operation. If a different port is configured in the FTP server, this port needs to be changed accordingly.) •... - Page 38 DWC-XPZA High-Speed PTZ IP Camera User Manual %ADDR: address of the server (Domain name when DDNS is used. Otherwise, IP address) ".avi" or ".jpg" will be added automatically at the end of the filename, depending on the video file type. •...
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Page 39: Connecting
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.4.11 Connecting The window shows the IP address of all clients currently connected to the camera. -
Page 40: Event
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.5 Event 5.5.1 Notification Then, actions for events can be configured for events from the remote system and local system. For example, it is possible to turn on an alarm device in a local (center) decoder system when a sensor device in a remote (site) IP camera is triggered. - Page 41 DWC-XPZA High-Speed PTZ IP Camera User Manual Local • Sensor1~4: Configure the actions when the Sensor is activated. Multiple actions can be set for a single event. • On Video Loss: Configure the actions when the video input signal is lost. Multiple actions can be set for a single event.
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Page 42: User Defined Event
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.5.2 User Defined Event Users can define events up to 4 and configure notifications on the Notification page. Choose an event from the available drop-down options. Click 'Apply' to save the changes. -
Page 43: Motion Detection
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.5.3 Motion Detection Use Motion Detection Determine to use the Motion Detection function. Motion Detection Area Editing Configure region for motion detection. The following steps can configure regions of arbitrary shape; Select Enable on the Edit tab. Select editing mode. -
Page 44: Audio Detection
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.5.4 Audio Detection The camera can trigger an event when no audio or Audio is detected. To enable, select from the available options in the drop-down menu. The camera can detect Audio or lack thereof. 5.5.5 Shock Detection The camera can trigger an event when extreme vibrations or shocks are detected when enabled. -
Page 45: Sensor
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.5.6 Sensor Sensor Type There are two sensor input ports on the video server. Each of the sensor ports can be configured to the following: • Off: not used • NO (Normally Open): The port is open and activated when closed. •... -
Page 46: Alarm
DWC-XPZA High-Speed PTZ IP Camera User Manual The function of the sensor port is set based on the type of the Sensor connected. Sensor Schedule Choose Sensor OFF or Sensor On and click the below schedule table to make a sensor schedule according to the day of the week and hours. -
Page 47: Event Osd
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.5.8 Event OSD According to the event, Event OSD will be displayed. (User should put in comments for displaying). Before starting this feature, please enable Event OSD on the Notification page. 5.5.9 HTTP Action According to Event, TCS-3000 will transmit HTTP API to Device. -
Page 48: Device
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.6 Device 5.6.1 Information The information provides the current serial communication status. 5.6.2 Serial • Serial Protocol: This camera supports one RS-485 serial port. • Serial Port Configuration: The serial ports can be configured as follows; Each serial port configuration must be the same as the connecting device. -
Page 49: Ai General
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.7 AI 5.7.1 AI General AI Mode • Object Detection: If Object Detection Mode is applied, the LPR tab is disabled. -
Page 50: Object Detection
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.7.2 Object Detection Basic • Type: Choose the type of object detection (Person, Bicycle/motorcycle or Car.) • Display Type: Choose how the object will be shown. Box: After the object is detected, a box will be drawn around it. ... - Page 51 DWC-XPZA High-Speed PTZ IP Camera User Manual ROI (Include) Set an area to detect an object. Region: The user can set the area to be detected on the screen (Up to 8 areas can be set) • Mode: Off: Disable ROI. ...
- Page 52 DWC-XPZA High-Speed PTZ IP Camera User Manual • Type: Selectable object (Person, Bicycle, Car) to be detected for each Region. ROI (Exclude) Set an area to exclude from detection any objects. Region: The user can set the area to be detected on the screen (Up to 8 areas can be set) •...
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Page 53: Ai Analysis
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.7.3 AI Analysis ROI Event Region Event: Events can be set for the state of objects by the object type in the area. Region: It is configurable for each event for Global or ROI 1~8. •... - Page 54 DWC-XPZA High-Speed PTZ IP Camera User Manual Duration: It is possible to set a moving object's time (1 second to 255 seconds). If the user checks on the Moving event, the event occurs according to the time of the Moving Duration setup. Line Counting It is the function to count objects passing through the line direction set on the screen.
- Page 55 DWC-XPZA High-Speed PTZ IP Camera User Manual • Count Status Displays the number of objects passed by each colored line. Reset the counted number. A function to continuously display on screen the number of object counts. Tampering An event occurs when an external physical impact on the camera is dealt with or when the video screen is covered by more than 40%.
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Page 56: Ai Event
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.7.4 AI Event Event Mapping: Each event can be set from Event 1 ~ 8 • Event Type Region Event: Include ROI Area (Select between 1~8.) Line Counting: Line Counting (Select between 1~4.) ... -
Page 57: Ptz
DWC-XPZA High-Speed PTZ IP Camera User Manual Go to the Event Tab, and on String, write the desired words, and select the coordinates and the color. Press Apply. Select the Event OSD desired. 10. Press Apply. 5.8 PTZ 5.8.1 General •... -
Page 58: Preset
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.2 Preset Max 128 preset positions can be defined. • Select Preset Number: Select an entry in the list to be assigned to the current camera position. Focus Mode: Select the focus mode after the preset Goto is executed. ... -
Page 59: Pattern
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.3 Pattern Max. 4 of Patterns can be recorded and played back. This enables to move camera to follow any trajectory operated by a joystick as closely as possible. -
Page 60: Swing
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.4 Swing Using the swing function, you can repeatedly make the camera move between 2 preset positions. When the swing function runs, the camera moves from the preset assigned as the 1st point to the preset assigned as the 2nd point in the CW(Clockwise) direction. -
Page 61: Group
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.5 Group This function is that the camera memorizes the combination of Presets, Pattern and/or Swings sequentially and runs Presets, Pattern and/or Swings repetitively on activation. Max 8 groups are programmable. Each group can have a max of 20 actions, which are the combinations of Preset, Pattern and Swing. - Page 62 DWC-XPZA High-Speed PTZ IP Camera User Manual Select one of the entries of the group. Press the Modify Group button. The following window will appear. Set Action, Dwell Time and Option and click Enable squares. Press Apply to save the group.
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Page 63: Advanced
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.6 Advanced Advanced • Max Jog speed: There are eight levels of zoom speed. • Max zoom speed: There are eight levels of zoom speed. • Free on Position Move: During PTZ operating, stopped video before PTZ operating is showing on the display. - Page 64 DWC-XPZA High-Speed PTZ IP Camera User Manual On: in case that tilt angle arrives at the top of tilt orbit, the camera turns 180 degrees at the top and moves in the opposite direction to keep tracking targets. Off: more than 90 degrees tilt moving is not available. ...
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Page 65: Direct Osd (Only Pt System)
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.7 Direct OSD (ONLY PT System) • 360-degree panoramic shot. • Users can select the area in the camera's view to display the OSD. • Range # - In: According to the coordinate value, users can see specific OSD. •... -
Page 66: Location Osd
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.8 Location OSD Users can find the registered OSD and even move to a specific location. Users can even edit the Label of the OSD and change font size, degree and color. By checking on the "Show OSD," the user can continuously maintain the OSD on screen. Compass the position of the OSD by entering the X and Y coordinates. -
Page 67: Tracking
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.8.9 Tracking The camera provides a Tracking feature according to motion detection and AI. General • Target Object: Choose the type of Object to track. • Tracking Priority (Stand Alone / External Tracking.) •... -
Page 68: User
DWC-XPZA High-Speed PTZ IP Camera User Manual • Reset Position: Return to the preset position • Run Tracking: Track the objects with the above setups • Stop Tracking: Stop tracking. 5.9 User 5.9.1 User List Users can be registered and specify the privilege level of a user. User configuration is allowed only to the admin user. - Page 69 DWC-XPZA High-Speed PTZ IP Camera User Manual Enter the User ID and password (Up to 15 characters) and select Privilege Level. • Delete User: Select the User to be deleted and press the Delete button. • Change Password: Press the Modify Password button. The following window will appear. Enter the current password and then set a new password.
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Page 70: Login Policy
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.9.2 Login Policy Login Policy • Skip Login provides convenient access to the server when authentication is not required. When Skip Login is set to Enable, the login step is skipped. The setting of Privilege Level determines the privilege level after login after the login is skipped. -
Page 71: System
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.10 System 5.10.1 Information System information Followed network information is displayed (Read only) • Model: Display the model name. • Version: Display the current firmware version. • Mac Address: Display the MAC address of the camera. If the camera is registered at the DDNS server, the MAC address is used in DDNS registration. -
Page 72: Upgrade And Reboot
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.10.2 Upgrade and Reboot Firmware • Version: Display the current firmware version. Upgrade: To upgrade firmware; Press the 'Browse' button to select a firmware file from the PC. Press the' Firmware Upgrade' button to start upgrading. A message showing the status (downloading / upgrading) will be displayed. -
Page 73: Time
DWC-XPZA High-Speed PTZ IP Camera User Manual Factory Reset When selected, the camera will perform a complete factory reset of all settings, including network, PTZ settings and users list, to their default settings. To exclude any specific settings, check the box next to the settings to exclude them. -
Page 74: Osd
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.10.4 OSD System ID Enter the System ID that is used as a camera title. The set System ID is displayed with a video image on a Web Browser. The System ID is also transferred to remote software, such as VMS, and displayed on it. -
Page 75: Language
DWC-XPZA High-Speed PTZ IP Camera User Manual 2: Both System ID and Time are displayed 1: Either System ID or Time can be displayed. When both are enabled, the System ID is displayed. 0: No items are displayed. This is because the video area is too small to display OSD text in large text. 5.10.5 Language Select the preferred language to be used for web-based configuration. -
Page 76: Log
DWC-XPZA High-Speed PTZ IP Camera User Manual 5.10.6 Log System Log Video Server's log can be shown and saved as a txt file. Various filters could be selected. User Log The user (Client) log can be shown and saved as a txt file. Save Log Option Various options can be included or excluded. -
Page 77: Specifications
DWC-XPZA High-Speed PTZ IP Camera User Manual Specifications DWC-XPZA03Mi DWC-XPZA08Mi IMAGE Image sensor 3MP 1/1.8" Star-Light Plus™ sensor 4K 1/1.8" Star-Light Plus™ sensor Active pixels 2304 (H) x 1296(V) 3840 (H) x 2160(V) 0.005 lux (color) Minimum scene illumination 0 lux (B/W) LENS Focal length 6.5~260mm, F1.4... - Page 78 DWC-XPZA High-Speed PTZ IP Camera User Manual Pan range 360°(endless) Pan speed Max speed: 250°/sec,Manual speed: 0.065°/sec ~ 250°/sec Tilt range 100°(-10°~90°) Tilt speed Max speed: 130°/sec,Manual speed: 0.065°/sec ~ 130°/sec Preset 500 presets Swing 8 swing patterns Pattern 4 patterns Group 8 groups Auto parking and auto-tracking...
- Page 79 DWC-XPZA High-Speed PTZ IP Camera User Manual Other certifications CE, FCC, RoHS, NDAA, TAA ELECTRICAL Power requirement PoE IEEE 802.3bt PoE++ Class7 (Adapter included) Power consumption 75W, 1.363A MECHANICAL Material Aluminum die-casting Dimensions 8.89" x 14.3" (226 x 364mm) Weight 12.72 lbs (5.77 kg) Warranty 2 year warranty...
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Page 80: Warranty Information
Warranty Information Go to https://digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog's warranty and RMA. To obtain warranty or out-of-warranty service, please contact a technical support representative at: 1+ (866) 446-3595, from 9:00 AM to 8:00 PM EST, Monday through Friday. -
Page 81: Limits And Exclusions
This warranty gives you specific legal rights; you may also have other rights from state to state. If the problem is not handled to your satisfaction, then write to the following address: Digital Watchdog, Inc. ATTN: RMA Department 16220 Bloomfield Ave... - Page 82 DW® East Coast office and warehouse: 5436 W Crenshaw St, Tampa, FL USA 33634 DW® West Coast office and warehouse: 16220 Bloomfield Ave, Cerritos, CA USA 90703 PH: 866-446-3595 | FAX: 813-888-9262 www.Digital-Watchdog.com technicalsupport@digital-watchdog.com Technical Support PH: USA & Canada 1+ 866-446-3595 International 1+ 813-888-9555 French Canadian: + 1-904-999-1309 Technical Support Hours: Monday-Friday 9 a.m.