Troubleshooting Guide; Options And Accessories - Hatco HWB Series Installation And Operating Manual

TROUBLESHOOTING GUIDE

Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log
onto the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service
Team at:
Telephone: 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 414-671-3976
Symptom
Food well not hot enough.
Food well too hot.
No heat.
Auto-Fill system not working. Water level sensor is dirty and not "sensing"
Food product not holding
hot enough.

OPTIONS AND ACCESSORIES

Miscellaneous
BALLVALVE3/4 .........3/4" ball valve for installation on external
drain line of units with a drain.
GATEVALVE3/4IN ......3/4" gate valve for installation on external
drain line of units with a drain.
Probable Cause
Temperature Control set too low.
Heating element not working.
Temperature Control not working properly. Contact Authorized Service Agent or Hatco for
Voltage supplied is incorrect.
Temperature Control set too high.
Temperature Control not working properly. Contact Authorized Service Agent or Hatco for
Voltage supplied is incorrect.
Unit turned off.
Circuit breaker tripped.
Temperature Control not working properly. Contact Authorized Service Agent or Hatco for
Heating element not working.
properly.
Water fill valve malfunctioning.
Well being operated as a dry unit.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAZARD: Turn power switch OFF,
disconnect unit from power source, and allow unit to cool
before performing any maintenance or cleaning.
Adjust Temperature Control to a higher setting.
Contact Authorized Service Agent or Hatco for
assistance.
assistance.
Verify correct voltage is supplied to unit. Low supply
voltage will cause improper heating.
Adjust Temperature Control to a lower setting.
assistance.
Verify correct voltage is supplied to unit. High supply
voltage will cause unit to overheat and damage the
unit.
Turn on unit.
Reset circuit breaker. If circuit breaker continues to
trip, contact Authorized Service Agent or Hatco for
assistance.
assistance.
Contact Authorized Service Agent or Hatco for
assistance.
Perform the "Cleaning" procedure in the Maintenance
section with special focus on the water level sensor.
Contact Authorized Service Agent or Hatco for
assistance.
Allow unit to cool and fill with the appropriate amount
of water for wet operation. Wet operation promotes
consistent hot food holding.
Adapter Bracket Kits
Adapter Bracket Kits are for installing top mount heated
wells into non-combustible countertops that are 5 mm–51
mm (3/16"–2") thick (see "Installing Top Mount Unit into Non-
Combustible Countertop" procedure in the INSTALLATION
section for details).
HWB-MNT-REC ........8-piece kit for rectangular wells.
HWB-MNT-RND ........4-piece kit for round wells.
20
English
WARNING
Corrective Action
Form No. HWB_SAM-0915