Advertisement
FAQ
Q1: I cannot log in to the web UI by visiting 192.168.1.1. What
should I do?
A1: Try the following solutions:
•Ensure that the ONT is powered on properly (the PWR LED indicator is
solid green).
•When you use a wired device, such as a computer, to configurethe ONT:
− Ensure that your computer is connected to the ONT properly
(the LAN LED indicator of the connected port lights up).
− Ensure that your computer is set to Obtain an IP address
automatically and Obtain DNS server address automatically.
− Clear the cache of the web browser or change a web browser and try
again.
− Use another computer and try again.
•Refer to Q4 to reset the ONT and try again.
Q2: I cannot access the internet after the configuration. What
should I do?
A2: Try the following solutions:
•Check the LED indicator status of the ONT:
− If the PWR LED indicator is off, ensure that the ONT is powered on
properly.
− If the LOS LED indicator blinks, ensure that the PON port is clean
and connected properly, the fiber cord is not bent excessively and
the input optical power is within the normal range (Rx Power
between -28 dBm to -8 dBm in GPON mode
(or -27 dBm to -3 dBm in EPON mode) on the Status > PON page).
− If the PON LED indicator blinks, the ONT is not registered.
Contact your ISP or verify the parameters for registration are correct.
•Ensure that your ISP supports self-purchased PON device for
internet access.
•If you set the ONT to the router mode:
− Ensure that the ONT obtains a valid IP address and gateway on the
Status > Device > WAN Configuration page. If not, the WAN
connection is not set up successfully. Verify the parameters are
correct.
− Ensure that the wired device is connected to a LAN port of the ONT
or downstream router (if any) properly and set to Obtain an
IP address automatically and Obtain DNS server address
automatically.
•If you set the ONT to bridge mode, ensure that the router or terminal
used for dial-up is connected and configured properly.
If the problem persists, consult your ISP.
Advertisement
