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368 MBUX multimedia system
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an automatic
emergency call.
If no connection can be made to the emergency
services either, a corresponding message appears
in the media display.
Dial the local emergency number on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambulance
R
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con-
#
trol panel: press the SOS button at least one
second long (
page 359).
/
or
To use voice control: use the voice commands
#
of the MBUX Voice Assistant.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services, a corresponding message appears in the
central display.
Dial the local emergency number on your
#
mobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Select <schar> on the multifunction steering
#
wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
Vehicle's GPS position data
R
GPS position data on the route (a few hundred
R
meters () before the incident)
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people detected in the vehicle
R
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