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364 MBUX multimedia system
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Center for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
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These services are subject to technical
restrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
number first or use the Mercedes-Benz emer-
gency call system (
page 366).
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More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
▌Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
The reason for initiation of the call
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The service that is selected in the voice con-
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trol system
The activated Mercedes me connect services
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You can find out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
find these in your Mercedes me user account.
Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and offers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me
Portal: https://me.secure.mercedes-benz.com
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Make sure you always keep the Mercedes me
Apps updated.
You can call up the menu using
Apps
media system.
In the
Apps
menu, the following options can be
available:
Connecting the vehicle with the
Mercedes me
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user account
Deleting a connection between a user account
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Mercedes me
and the vehicle
Calling up the Mercedes me services
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Calling up apps such as In-Car Office or the
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web browser depending on availability
in the multi-
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