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Troubleshooting > Problem Guide
Symptom
No drive icon appears on PC.
A fatal exception 0A error
occurs while installing USB
driver in Windows 2000
Professional
DISC EJECT button does
not work when DZ-MV350E
is connected to PC.
Disc cannot be ejected even
by operating Windows
Explorer or applications.
When the time stamp of file
on DVD-RAM disc is viewed
on PC, it is different from
the actual recording date/
time.
Error occurs in playback of
DZ-MV350E on PC
Error occurs during writing
to DVD-R disc.
Transfer of images stops.
DVD-RAM/R/RW drive built
into PC cannot be used after
the provided software has
been installed.
Video is not recognized by
software in PC.
When connected to PC (when using provided software)
Is DZ-MV350E turned on?
Connect the AC adapter/charger and set the power switch to a position other
than "POWER OFF".
Is PC connection cable properly plugged in?
Plug the PC connection cable connector completely into DZ-MV350E.
Turn PC off and unplug the PC connection cable: Then restart PC and use the
PC connection cable to connect the DZ-MV350E and PC.
The USB device driver installed in PC is not properly recognized.
Restart PC. If the drive icon still does not appear, use "Refresh driver" in Device
Manager to reinstall the USB device driver.
If a yellow "!" mark is attached to some device in Windows Device Manager,
uninstall the USB device driver, and then reinstall it.
It is recommended that you install Windows 2000 Service Pack 3 or later.
The DISC EJECT button is invalid while DZ-MV350E is connected to PC.
Start Windows Explorer, right-click the drive icon corresponding to DZ-MV350E,
and then click "Eject".
Was DVD-MovieAlbbumSE (software provided with DZ-MV350E) started?
Terminate DVD-MovieAlbbumSE.
Since the file system of DZ-MV350E is operated on Greenwich Mean Time
(GMT), the time stamp will be GMT.
However, since the time lag information is recorded on disc, date/time display on
DZ-MV350E playback screen will be the actual recording date/time.
If error occurs with USB connection, the transfer rate is not sufficient.
It is recommended that you use a USB terminal conforming to USB2.0 when
connecting the DVD video camera/recorder.
The temperature of DZ-MV350E is too high due to continuous operation.
Disconnect the DZ-MV350E from PC, remove the disc from DZ-MV350E, set the
power switch to "POWER OFF", and then leave it as is until the temperature
decreases. After checking that the temperature has gone down, use a brand-new
disc and restart operation.
The USB terminal of PC may be faulty.
Connect the DZ-MV350E to another USB terminal of PC.
If your PC is desktop type, it is recommended that you use USB terminal on the
back of PC. If you are using USB2.0 extended card, it is also recommended that
you install the newest version driver provided each USB2.0 card maker.
This problem may be solved if the software related to DVD-RAM/R/RW built
into PC is upgraded, or if the UDF driver is uninstalled. However, if the OS of
PC is Windows 98 Second Edition/Me/2000 Professional, uninstalling the UDF
driver will make it impossible for the photos recorded on DVD-RAM disc in DZ-
MV350E to be read by the PC.
Is the power switch of DZ-MV350E set to "VIDEO" or "PHOTO (disc)"?
Set it to "VIDEO" or "PHOTO (disc).
Cause and Correction
4 - 4
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