Skier's Choice Supra Boats SV 2024 Owner's Manual page 81

Customer Assistance
The staff at Skier's Choice, Inc. is concerned with your complete satisfaction. This includes the prompt resolution
of any problems that may arise during the warranty period. Normally, problems encountered may be efficiently
and effectively resolved by your Supra Dealer. However, if a problem cannot be handled by the Dealer or if a solu-
tion is not satisfactory to you as an Owner, please follow these steps to get the matter resolved:
STEP ONE
Discuss the problem with a member of your Supra Dealer's management staff. It is most likely that the problem
will be resolved at this level.
STEP TWO
If the Dealer management does not resolve the problem to your satisfaction, please have the problem and all
action taken, documented by the Dealer, then contact the factory Customer Service Representative at Skier's
Choice, Inc.:
1717 Henry G. Lane Street
Toll Free: (800) 320-2779
Tel: (865) 983-9924 Fax: (865) 983-9950
Describe the original problem in detail to the Customer Service Representative. Be prepared to furnish appro-
priate documentation and the reasons why service by the Dealer was unsatisfactory. If further action is re-
quired to resolve the problem, the Customer Service Representative will dictate the appropriate action.
Skier's Choice, Inc.
Maryville, TN 37801
Customer Assistance Continued:
STEP THREE
Finally, if after following these steps and providing documentation and after obtaining necessary authorization
from the Customer Service Representative to take additional action, the problem is still not resolved to your
satisfaction, the President of Skier's Choice, Inc. will personally review the problem and make a determination
concerning a resolution.
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