Xerox WorkCentre M24 System Administrator Manual page 218

Scanning to Hard Drive Troubleshooting
1.
Verify that you have correctly set up your Mailbox as stated in the Setting Up Mailboxes procedure, in
the Scanning to the Printer's Hard Drive item, under the Enabling Scanning Tab of this guide.
2.
Scan a test document to your Mailbox as stated in the Scanning to Mailboxes procedure, in the
Scanning to the Printer's Hard Drive item, under the Enabling Scanning Tab of this guide.
At the Workstation
1.
Open your Web browser and enter the TCP/IP address of the Printer in the Address or Location field.
Press ENTER. If the Printer's Internet Services (web pages) begin to display on the workstation, you are
communicating with the Printer. If NOT, make sure that your web browser is not set to use a proxy
server and repeat the procedure. If unsuccessful, perform the next step.
2.
Verify that the workstation has been assigned an IP address, subnet mask, and gateway address by
running a Command (DOS) prompt, typing ipconfig/all (Windows NT) or winipcfg (Windows
95/98/Me), and pressing ENTER. If any of the addresses are incorrect or missing, right mouse click on
the Network Neighborhood icon (My Network Places in Windows Me and 2000) and make sure that the
TCP/IP protocol is installed and properly configured for IP addressing.
3.
Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful packet
transmission first to the workstation's NIC, then to the Gateway (if being used), then to the Printer's NIC.
To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press ENTER. Note
that there is a space between the word "ping" and the first xxx. Let xxx.xxx.xxx.xxx first represent the
workstation's IP address, then the IP address of the default gateway, and finally the IP address of the
Printer. If successful, you will receive a reply such as: "Reply from xxx.xxx.xxx.xxx: bytes=32
time<10ms TTL=128." If you receive "Time Out" or "0 bytes received" notifications, the device being
pinged is incorrectly configured or malfunctioning.
4.
When Internet Services are successfully displayed on your monitor, retrieve your scanned test
document as stated in the Retrieving Images from Mailboxes procedure, in the Scanning to the
Printer's Hard Drive item, under the Enabling Scanning Tab of this guide.