Xerox WorkCentre M24 System Administrator Manual page 166

Troubleshooting
Is the mail address for your machine
specified correctly?
Is the method for receiving E-mail
appropriate for your environment?
Is the profile correct?
Did you try to receive documents in a
format that your machine cannot process?
Did you try to receive an E-mail with a
size exceeding the restriction of the mail
server?
Click to continue on to Scan to E-mail / Fax home page
Check that the E-mail address of your machine (Machine Mail Address
and SMTP Server Address) has been correctly set up.
Depending on your environment, the settings for the method of
receiving E-mail's (SMTP or POP) differ. Check that the method for
receiving E-mail's is appropriate for your environment.
Inform the sender of the supported profile and request to send the data
again.
When documents are received in a format that the machine cannot
process, "Re-reception required" will appear in the Job History Report.
Large size E-mail's may not be sent or received depending on the
system environment, such as the mail server limitation. Check the mail
server environment.