Xerox DocuPrint N2025 User Manual page 148

Solving Print Quality Problems
Table 5.3 Print Quality Problems (continued)
Problem
Blank Prints
Entire printed page is
blank with no visible
print.
Black prints
The page is entirely
black.
5-32 User Guide
Possible Cause(s)
If just installed, the laser print
cartridge insert (tape) may still be
in place.
Multiple sheets are being fed
from the paper tray at the same
time.
No printable data received from
computer.
Defective laser print cartridge or
low on toner.
Defective laser print cartridge, or
the print cartridge is at its end of
life.
Printer power supply has failed.
Corrective Action(s)
Remove the tape insert. Refer to Step 4 on
page 4-5.
Remove the paper from the paper tray and
fan it. Ensure that paper is correctly loaded
in the tray with edges under metal corners.
Print a Test Print. If the Test Print is normal,
check the following:
• Interface cable between computer and
printer
• Printer set up and application software
If the Test Print is blank, contact your
customer support center.
Replace the laser print cartridge.
Replace the laser print cartridge.
Contact your customer support center for
service.
Table 5.3 Page 2 of 8