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APPENDIX G – TROUBLESHOOTING
The following section lists problems that may be encountered during
installation and operation of the analyzer. The corresponding step-by-step
procedures provide resolution in most cases. If, after attempting these
procedures, the problem remains unresolved, please contact Picarro
Customer Service at (408) 962-3900 or techsupport@picarro.com.
1.
Power LED on analyzer does not illuminate
Context: Turning on the analyzer by momentarily depressing its
front panel power switch should apply power. The green power LED
is illuminated when it detects the correct power levels.
(a) Check that the AC power cord is attached and plugged into
(b) Check that the rear on-off switch near the AC power cord is
(c) Press and hold the front panel power switch for at least 5
2.
User interface program does not start
Context: The computer may be configured to start the instrument
and the associated user interface program automatically after it
completes its boot-up sequence, or the program may be launched
using the "Start instrument" icon on the desktop.
(a) Communications problems with the analyzer may occur if
Picarro G2302 Analyzer User's Guide
Rev. B 1/14/11
a working outlet.
in the on position.
seconds as the analyzer may take several seconds to
respond.
the analyzer fails to initialize correctly on power up. Should
the analyzer initialization process not complete correctly,
shut down the instrument by shutting down the Windows
operating system on the control computer: use the Start
menu, select the red Shut down button and select "Shut
down" in the drop-down box under "What do you want the
computer to do?". Wait for the shutdown to complete
normally and for the computer and analyzer to turn off
completely. After a few seconds, restart the computer by
momentarily depressing the power button.
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