Common Troubleshooting; Common Trouble - Pantum CM9106 Series User Manual

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Common Troubleshooting

Common Trouble

Trouble Type Fault phenomenon
Problems in
Poor print quality
printing
Failed to copy
Problems in
copying
Copy
Abnormal
The printer does not
work
Problems with
the Printer
Online printing does
not work
Cause
See Image Defects.
The scanner is damaged.
• The scanner is dirty or
defective.
Image
• The toner cartridge is dirty
or damaged.
• Power cord of the device is
not properly connected.
• The cable between the
computer and the printer is
not connected properly.
• Error in specifying the print
port.
• The printer is offline and
User Guide of Printer is
checked.
• The printer
recovered from an internal
error, such as a paper jam,
paper empty, etc.
• Driver program of printer is
not installed correctly.
• The LCD screen prompts
error messages.
• The cable between the
computer and the printer is
not connected properly.
• Driver program of printer is
not installed correctly.
Solution
See Image Defects.
Please contact
Customer Service.
• Clean the scanner.
• It is suggested to replace
the original toner cartridge.
• Ensure proper connection
of the power cord.
• Please disconnect the
printer cable and then
connect it again.
• Please check printer
settings of the Windows to
make sure the printing job
could be sent to the correct
port. If the computer is
equipped with several ports,
please be sure to connect
the printer to the correct
has not
port.
• Please make sure the
printer is online without any
abnormality.
• Please remove errors to
make the printer return to
normal.
• Please uninstall and then
reinstall the printer driver.
• Please disconnect the
printer cable and then
connect it again.
• Please uninstall and then
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