LaCie 2BIG NAS User Manual page 409

Troubleshooting the Multimedia Server
I cannot see the media files stored on the LaCie NAS.
Q: Are the media files stored on a public share? Is the multimedia service active?
A: UPnP AV devices can discover media files stored public shares. Certain devices may have difficulty locating
files on a private share or, you will be prompted for a password. Make certain that the multimedia service is
enabled in the Dashboard (see General Settings for more information). If you continue to experience problems,
try disabling and enabling the service.
Windows Media Player
Q: I can't configure Windows Media Player to find media files on the LaCie NAS.
A: Windows Media Player should play back media files stored on public shares.
Q: Certain files aren't recognized by Windows Media Player.
A: Windows Media Player has file type restrictions. See the Windows Media Player web site for further
information: http://windows.microsoft.com/en-US/windows/products/windows-media-player.
iTunes
Q: Some files appear in my iTunes™ shared playlist, but some do not.
A: The iTunes Server Service supports certain file types. See the iTunes website for further details:
http://www.apple.com/itunes/.
Q: I've activated the LaCie NAS's iTunes service in General Settings, but I don't see its machine name in iTunes.
A: In iTunes preferences, make certain that the box next to Shared Libraries is checked.
Q: Why aren't files stored on the network storage appearing in iTunes?
A: iTunes Server Service will only access public folders. Therefore, put your music on public folders if you wish to
play it using iTunes.
UPnP/DLNA-Compatible Game Consoles and Set Top Boxes
Q: Some files stored on the LaCie NAS appear on my UPnP/DLNA compatible device, but others do not.
A: Each UPnP/DLNA media player has its own file type restrictions. See their respective websites and
documentation for complete lists of compatible file types.
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