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PROBLEM
Heater produces
unwanted odors.
Heater shuts off in use
(ODS operates).
Gas odor exists even when
control knob is in OFF
position.
Gas odor during
combustion.
Moisture/condensation
noticed on windows.
REPLACEMENT PARTS
NOTE: Use only original replacement parts. This will protect your warranty coverage for parts replaced under
warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can't supply original replacement parts, call Customer Service toll
free at (877)886-5989 for referral information.
When calling Customer Service or your dealer, have ready:
•
Your name
•
Your address
•
Model and serial number of your heater
•
How heater was malfunctioning
•
Type of gas used (Propane/LP or Natural gas/NG)
•
Purchase date
•
Usually, we will ask you to return the defective part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can't supply original replacement part(s) call Customer Service
toll free at (877)886-5989 for referral information.
When calling Customer Service have ready:
•
Model number of your heater
•
The replacement part number
POSSIBLE CAUSE
1. Heater is burning vapors from paint,
hair spray, glues, etc. See
IMPORTANT statement page 20.
2. Gas leak. See Warning Statement at
the top of page 20.
3.
Low fuel supply.
1.
Not enough fresh air is available.
2.
Low line pressure.
3.
ODS/pilot is partially clogged.
1.
Gas leak. See Warning Statement at
top of page 20.
2.
Control valve is defective.
1.
Foreign matter between control valve
and burner.
2.
Gas leak. See Warning Statement at
top of page 20.
1.
Not enough combustion/ventilation air.
1. Ventilate room. Stop using odor causing
products while heater is running.
2.
Locate and correct all leaks (see
Checking Gas Connections, page 14).
3.
Refill supply tank (Propane / LP
models).
1.
Open window and/or door for
ventilation.
2.
Contact local gas supplier.
3.
Clean ODS/pilot (see Care and
Maintenance, page 19).
1.
Locate and correct all leaks (see
"Checking Gas Connections", page
14).
2.
Contact customer service.
1.
Take apart gas tubing and remove
foreign matter.
2.
Locate and correct all leaks (see
"Checking Gas Connections", page 14).
1.
Refer to Air for "Combustion and
Ventilation" requirements, page 6.
REMEDY
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