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Troubleshooting
Having trouble with your modem? Try these basic
troubleshooting steps first!
Verify that the phone cord is installed correctly.
The phone cord should be plugged into the XJACK
connector on the modem and into the telephone wall jack. Use the phone
cord included in your modem's box, if possible.
Verify that the modem was installed correctly.
Make sure that your modem is physically installed correctly in your
computer. You must press the modem in firmly so that it is seated properly
in the PC card slot.
Next, make sure that the modem's drivers have been installed correctly.
Follow the instructions for your operating system:
Windows XP (Classic View):
Double-click the Phone and Modem Options icon.
Windows XP (Category View):
and Internet Connections, and then Phone and Modem Options.
Windows 2000:
Double-click the Phone and Modem Options icon.
Click the Modems tab. You should see a description of your new
U.S. Robotics modem and a COM port setting. If you do not see a
description of your modem, see the Note at the end of this section.
Make sure that your new U.S. Robotics modem is selected and click
Properties. Click the Diagnostics tab. Click Query Modem. You should see a
series of commands and responses from the modem. This means that the
installation was successful.
If you do not see commands and responses, shut down and restart your
computer. To determine whether your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting steps in this guide.
Windows Me, 98, and 95:
Panel. Double-click the Modems icon. In the Modems Properties screen,
you should see a description for your new U.S. Robotics modem. If you do
not see a description of your modem, see the Note at the end of this section.
8
Click Windows Start and then Control Panel.
Click Windows Start, Control Panel, Network
Click Windows Start, Settings, and then Control Panel.
Click Windows Start, Settings, and then Control
®
connector or PC card
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