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Windows 2000:
Click Windows Start, Settings, and then Control Panel.
Double-click the Phone and Modem Options icon, and then click the
Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.
Windows Me, 98, and 95:
Click Windows Start, Settings, Control Panel,
and then double-click Modems. Look for another modem already installed
in your computer. If there is another modem installed, click the Diagnostics
tab to find out which COM port it is using.
Windows NT 4.0:
Click Windows Start, Settings, Control Panel, and then
double-click Modems. Look for another modem already installed in your
computer. The COM port that it is using is listed to the right of the modem
description.
If a previously installed modem is already using the available COM port,
uninstall that modem. See your previous modem's manual for instructions.
Next, make sure that your COM ports are configured correctly:
Windows XP and 2000:
Right-click the My Computer icon on your desktop.
Click Properties. Click the Hardware tab and then click Device Manager.
Expand the Ports (COM & LPT) key by clicking + or double-clicking the Ports
(COM & LPT) key.
Windows Me, 98, and 95:
Right-click the My Computer icon on your
desktop. Click Properties. Click the Device Manager tab. Expand the Ports
(COM & LPT) key by clicking + or double-clicking the Ports (COM & LPT) key.
If the COM ports have yellow exclamation points or red Xs over them, your
COM ports may be configured incorrectly. If this is the case, you may need
to contact your computer manufacturer.
My software isn't recognizing my modem.
Possible solution:
You may not have the correct modem selected in your software or in
Windows. To check which modem you are using, follow the instructions for
your operating system:
Windows XP (Classic View):
Click Windows Start and then Control Panel.
Double-click the Phone and Modem Options icon and then click the
Modems tab. You will see a list of installed modems.
Windows XP (Category View):
Click Windows Start, Control Panel, Network
and Internet Connections, and Phone and Modem Options. Click the
Modems tab. You will see a list of installed modems.
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