Table of Contents
Advertisement
Possible solution:
You may have devices between the modem and telephone wall jack that
affect the quality of your phone line. Do not connect other devices between
the telephone wall jack and your modem.
Possible solution:
You may have plugged your modem's phone cord into a digital line, which
can damage your modem. If you are unsure whether your line is analog or
digital, ask your network administrator, building management, or your local
telephone company.
Possible solution:
If your phone system requires dialing a digit such as "9" in order to access
an outside line, be sure to add the digit and a comma (9,) before the number
you want to dial.
Possible solution:
If you have voice mail provided by your phone company, your dial tone may
be altered when messages are waiting. Retrieve your voice mail to restore
a normal dial tone.
Note:
If you are unable to retrieve the messages, you may want to add
five commas to the beginning of the number to be dialed. Each comma
represents two seconds. Therefore, adding five commas will delay the
modem connection attempt by 10 seconds. Since each ISP connection
may vary, you should insert as many commas as necessary to meet your
specific needs. Commas may be necessary if voice mail messages have
not been deleted before attempting to establish an Internet connection.
Possible solution:
You may have a bad phone cord. Try a different phone cord. We recommend
using the phone cord included with the modem, if possible.
Possible solution:
You may have a non-standard dial tone. Do the following to check for a non-
standard dial tone:
1.
Open a terminal program, such as HyperTerminal, in Windows. To open
the Terminal window, select Cancel at the new connection dialog box.
2.
Type ATE1 and press ENTER. You may not see the letters, which is fine.
3.
Type ATX3DT and the phone number of a local ISP (Internet Service
Provider) or BBS number. Press ENTER.
13
Advertisement
Table of Contents
