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Related Manuals for Ruijie S8600E Series
Summary of Contents for Ruijie S8600E Series
- Page 1 S8600E Series Switch Routine Maintenance and Troubleshooting...
- Page 2 Contents ■ Preface ■ Routine Maintenance Suggestions ■ Handling of Common Faults ■ Troubleshooting ■ Obtaining Help...
- Page 3 For more detail configuration , see configuration guide for each product . you can download configuration guide at http://www.ruijienetworks.com For more technical enquiry , you can visit Ruijie Service portal at http://case.ruijienetworks.com . You need to sign up before submit a case.
- Page 4 Contents ■ Preface ■ Routine Maintenance Suggestions ■ Handling of Common Faults ■ Troubleshooting ■ Obtaining Help...
- Page 5 Major contents of routine maintenance: ■ Hardware running status maintenance ■ Smart and automatic health check and periodical maintenance using the Ruijie Networks health check tool (recommended) ■ Manual check of software running status ■ Periodical maintenance using the network management system (NMS) ■...
- Page 6 In addition, periodically clean the dust away from the fans to prevent too much dust from accumulating on the fans. ▪ Run the Ruijie#show tempr command to check whether the operating temperature of the device is normal. ▪ It is recommended a routine inspection be performed on a monthly basis.
- Page 7 Routine Maintenance Suggestions–Hardware Running Status Maintenance ■ Device hardware status: □ Status indicators: When the device is running, you can check the indicators on boards to monitor the running status of each board. If the Alarm indicator on the supervisor module is on in red, a fault occurs in the system. In this case, log in to the system and check the logs or hardware status information to locate and rectify the fault.
- Page 8 Routine Maintenance Suggestions–Hardware Running Status Maintenance ■ Device hardware status: □ Fans: ▪ Fans do not generate abnormal sound. Little dust is attached on the fans. You can run the show fan command to display the operating status of fans. □...
- Page 9 Routine Maintenance Suggestions–Manual Check of Software Running Status Recommended check items: Health status items: ■ CPU usage: Check whether the CPU usages of the line card and engine are normal. ■ CPU protection (CPP) count: Check the number of received or dropped CPU packets to judge whether the network environment is normal.
- Page 10 30%. The CPU usage increases with the load of bearer services, which is a normal symptom. However, if the CPU usage exceeds 60%, call 4008-111- 000 for consultation or check the technical support documents on the official website of Ruijie Networks. It is recommended a routine inspection be performed on a monthly basis.
- Page 11 Routine Maintenance Suggestions–Manual Check of Software Running Status ■ CPP status: The system performs queuing and rate limitation on packets sent to the CPU based on priorities of packets, thus protecting its own CPU. □ Run the show cpu-protect command to check the information about different protocol packets received by the CPU.
- Page 12 In the healthy state, the memory usage should be lower than 60%. The CPU usage increases with the load of bearer services. If the memory usage exceeds 80%, contact us for consultation or check the technical support documents on the official website of Ruijie Networks.
- Page 13 Routine Maintenance Suggestions–Manual Check of Software Running Status ■ Interface status: □ Run the show interface command to display the interface status and check: ▪ Whether the traffic on an interface is normal. If the traffic approaches or reaches the bandwidth, check whether the bandwidth meets the current application requirements.
- Page 14 Routine Maintenance Suggestions–Manual Check of Software Running Status ■ Logs: □ Run the show log command to check whether any abnormal logs exist. ▪ Run the show log command to check whether abnormal information exists in the logs, for example, frequent up/down of interfaces or OSPF neighbors.
- Page 15 NMS ■ The NMS supplied by Ruijie Networks, such as SNC and RIIL, can be used to monitor the CPU usage, memory usage, port traffic, MAC table, ARP table, and routing table of a device in real time. In addition, the NMS can receive logs and traps from the device periodically, based on which automatic routine maintenance can be implemented.
- Page 16 Contents ■ Preface ■ Routine Maintenance Suggestions ■ Handling of Common Faults ■ Troubleshooting ■ Obtaining Help...
- Page 17 Handling of Common Faults Symptom: After the device is powered on, the Console port does not have any output, or outputs garbled characters. Possible Causes: ① The device is not properly powered on. ② The baud rate of the Console port on the device, baud rate configured on the PC, and other related communication parameters are inconsistent.
- Page 18 Handling of Common Faults Symptom: After the Ethernet port is connected to the network cable or optical cable, the Link indicator of the port is off, and the port cannot be enabled. Possible Causes: ① The Ethernet cable or optical fiber is damaged. ②...
- Page 19 Handling of Common Faults Symptom: The Status indicator is on in red. Possible Causes: ① Fan alarm ② Temperature alarm ③ Power alarm Solution: ① Check whether the fans do not run or are blocked or damaged. You can run the show fan command to further locate the fault.
- Page 20 Handling of Common Faults For details about handling of other common faults, see the Switch Troubleshooting Guide.
- Page 21 Enable Password Recovery Step 1 ,Connect to console port Step 2 , Reload S86E and press CTRL+C to enter U-BOOT Mode.
- Page 22 Password Recovery Step 3 ,Press CTRL+Q to enter U-BOOT CLI , then input command “main_config_password_clear” , then system will reload. Step 4 ,After system boots up , you don’t need to input password to log on to enable mode . Note: Go to Step 5 in time , otherwise you need to input password again once it backs to user mode “>”...
- Page 23 Password Recovery Step 5 ,Enter Configuration mode ,and change enable password in time.
- Page 24 Contents ■ Preface ■ Routine Maintenance Suggestions ■ Handling of Common Faults ■ Troubleshooting ■ Obtaining Help...
- Page 25 New features for troubleshooting the 11.X products: one-click information collection, which helps users collect complete fault information, simplifies user/engineer operations, and improves the fault location efficiency. ■ For common troubleshooting procedures and methods, see the Ruijie Networks Switch Troubleshooting Guide...
- Page 26 This function allows users to collect basic information about all functional modules and the device at a time, preventing repeated information collection. ■ Run the Ruijie#debug support command to enter the one-click information collection mode. (You are advised to use the tech-support package function to package and save the fault information to a USB flash drive.)
- Page 27 ▪ Ruijie#show memory //Display the memory usage. ▪ Ruijie#show interface (If the problem is related to the traffic or packet loss, run this command consecutively for three to five times.) ▪ Ruijie#show interface counters //Display statistics of packets received and sent on each interface.
- Page 28 Contents ■ Preface ■ Routine Maintenance Suggestions ■ Handling of Common Faults ■ Troubleshooting ■ Obtaining Help...
- Page 29 Obtaining Help Self-service • Official website of Ruijie Networks: www.ruijienetworks.com • Downloading of software and documents: www.ruijienetworks.com/service.aspx ftp: //partnetportal.ruijienetworks.com Remote technical support • Fault submission: case.ruijienetworks.com • Live Chat(Skype): service_rj@ruijienetworks.com...
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