Axis Q6000-E Mk II User Manual
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Axis Q6000-E Mk II User Manual

Ptz network camera
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Summary of Contents for Axis Q6000-E Mk II

  • Page 1 AXIS Q6000-E Mk II PTZ Network Camera User manual...

  • Page 2: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 3 AXIS Q6000-E Mk II PTZ Network Camera Table of Contents Reset to factory default settings ........

  • Page 4: Hardware Overview

    AXIS Q6000-E Mk II PTZ Network Camera Hardware overview Hardware overview SD card slot LED indicator Restart button Network connector (service port) Control button Network connector on AXIS Q6000-E Mk II Network connector on PTZ camera Camera heads...

  • Page 5: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 6: Access The Device

    If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network. If you do not know the IP address, use AXIS IP Utility to find the device on the network. For information about how to discover and assign an IP address, see .

  • Page 7: Configuration

    4. The live view page opens in your browser. 5. AXIS Entry Manager opens in your browser. If you are using a computer, you will reach the Overview page. If you are using a mobile device, you will reach the mobile landing page.
  • Page 8 • Auto-Configure Link-Local Address must be enabled in the PTZ network camera for Autoconnect to work. This feature is enabled by default in Axis products. It can also be enabled under System Options > Advanced TCP/IP Settings. • The already saved password will not be changed if the password field is left empty.
  • Page 9 If PTZ camera and the camera heads are not calibrated, the PTZ functions will not work as expected. Note • If the Axis product loses connection with the PTZ camera, re-connect from System Options > PTZ Network Camera > Connection.

  • Page 10: Live View Window

    AXIS Q6000-E Mk II PTZ Network Camera Get started Note If you repeatedly get an error message during calibration, lens and resolution changes may be the cause. You can skip the affected channel and still be able to point and direct the PTZ camera in the calibrated channels.
  • Page 11 AXIS Q6000-E Mk II PTZ Network Camera Get started Click WDR on to enable WDR in intense backlight conditions. Read more about wide dynamic range on . Click Lightfinder Mode to enable this mode. For more information about Lightfinder, see .
  • Page 12 . Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.
  • Page 13 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 16 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 14 AMC Control Panel. Enable this button from Live View Config > Viewer Settings. PTZ Controls Note If the Axis product loses connection with the PTZ camera, re-connect to the camera under System Options > PTZ Network Camera > Connection. In the Live View page, the PTZ camera link indicates if the connection is established.

  • Page 15: Media Streams

    Media streams Media streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use.

  • Page 16: Mjpeg Format

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 10 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 17: Access The Video Stream

    AXIS Q6000-E Mk II PTZ Network Camera Media streams Access the video stream You can access the video stream and still images from the Axis device in different ways. Important For these commands to work, the device must have a root account.

  • Page 18: How To Set Up The Product

    The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window. The Axis product can be configured by users with administrator rights. Go to Setup > Basic Setup > 1 Users to administer users. •...

  • Page 19: Video Settings

    AXIS Q6000-E Mk II PTZ Network Camera Video settings Video settings It is possible to configure the following video features in your Axis product: • Video stream. See page 19. • Stream profiles. See page 22. • ONVIF Media Profiles. See page 23.
  • Page 20 Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.
  • Page 21 Bitrate control is useful to make sure the video streaming does not take up too much bandwidth. The built-in bitrate control can be combined with Zipstream, see Axis Zipstream technology on page 22. We recommend using a high bitrate limit to enable the full potential of Zipstream.

  • Page 22: Stream Profiles

    Image details that are important for forensic video analysis, for example faces and license plates, are encoded with a higher bitrate. Axis Zipstream technology for H.264 conforms to the H.264 standard and is compatible with third-party clients and VMS solutions that decode H.264 video.

  • Page 23: About Onvif Media Profiles

    The ONVIF Media Profiles page lists all preconfigured profiles. These profiles are included in the product for quick setup. You can add, modify or remove ONVIF media profiles from this page. Camera settings The Video > Camera Settings Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Note The padlock icon shows that the feature is locked because of other settings.
  • Page 24 Video settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 25: Overlays

    AXIS Q6000-E Mk II PTZ Network Camera Video settings Set Shutter to: Note Set the Wide Dynamic Range to WDR Off before changing the shutter speed. • Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame rate from being reduced.
  • Page 26 AXIS Q6000-E Mk II PTZ Network Camera Video settings How to include overlay text 1. Go to Video & AudioVideo > Video Stream and select the Image tab. 2. Select Enable Overview border mask to mask the border of the overview image. Image overlay and overview border mask cannot be enabled at the same time.
  • Page 27 An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image.

  • Page 28: Privacy Masks

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video & Audio Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 29: How To Configure The Live View Window

    Viewer settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...

  • Page 30: User-Defined Links

    Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 16.

  • Page 31: Ptz (Pan Tilt Zoom)

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Set up rules for events on page 41). The event will immediately be placed first in the queue except when an administrator is in control.
  • Page 32 AXIS Q6000-E Mk II PTZ Network Camera PTZ (Pan Tilt Zoom) 2. To define where movement should trigger the gatekeeper for the channel, set up motion detection window. See How to set up motion detection window on page 32 3. Configure the action rule. See How to configure the gatekeeper action rule on page 32 How to set up preset positions 1.

  • Page 33: How To Create Additional Gatekeepers

    AXIS Q6000-E Mk II PTZ Network Camera PTZ (Pan Tilt Zoom) How to create additional gatekeepers 1. Go to Events > Action Rules. 2. Select the created gatekeeper action rule from the Actions Rule List and click Copy. 3. Write a Name for the action rule.

  • Page 34: Detectors

    AXIS Q6000-E Mk II PTZ Network Camera Detectors Detectors Camera tampering Camera Tampering can generate an alarm when the camera is repositioned, or when the lens is covered, spray-painted or severely de-focused. To send an alarm, for example via email, an action rule must be set up.
  • Page 35 Motion detection parameters on page 35. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see How to set up action rules on page 41.
  • Page 36 AXIS Q6000-E Mk II PTZ Network Camera Detectors Only very large objects trigger An object that appears in Ordinary colored objects on High level (100%) motion detection. the window triggers motion ordinary backgrounds trigger detection for a long time motion detection.

  • Page 37: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 38: Application Considerations

    If the Axis product is restarted, running applications will restart automatically. If the Axis product is restored or reset to factory default, uploaded applications and their settings are removed. For information about restoring the Axis product, see Maintenance on page 70. For information about factory default, see Reset to factory default...

  • Page 39: Configuring Replacement Lenses

    AXIS Q6000-E Mk II PTZ Network Camera Configuring replacement lenses Configuring replacement lenses After replacing one or more lenses on the camera, the new lenses must be configured. If possible, we recommend that you perform and test the whole installation on e.g. a workbench before you mount the camera in its intended position.
  • Page 40 AXIS Q6000-E Mk II PTZ Network Camera Configuring replacement lenses 7. After the application opens you will see this page. Select the new lens for each required camera. 8. Click the Restart button to restart the camera and complete the configuration.

  • Page 41: Set Up Rules For Events

    50. 10. Click OK. The following example describes how to set up an action rule to play an audio file when the Axis product receives an input signal from a video management system. 1. Go to Events > Action Rules and click Add.
  • Page 42 How to set up motion detection and add a network share: 1. Go to Applications to start and configure AXIS Video Motion Detection. See the online help. It’s also possible to go to Detectors > Motion Detection and configure a motion detection window. See the online help.
  • Page 43 REX device is reset. Area Changed – Not supported by this version of AXIS Entry Manager. Must be configured by a client such as an access management system, through the VAPIX® application programming interface, that supports this feature and use devices that can provide the required signals.
  • Page 44 AXIS Q6000-E Mk II PTZ Network Camera Set up rules for events feature and use devices that can provide the required signals. Triggers the action rule when an access area is removed from the system. Door Changed – Triggers an action rule when the door configuration settings, for example door name, are changed or when a door is added to the system.
  • Page 45 Motion Detection – Triggers an action rule when motion is detected. See Motion detection on page 34. Shock Detection – Triggers an action rule when the Axis product detects it has been tilted or hit. See Shock detection on page 34.
  • Page 46 This can for example be used to send maintenance notifications. Peer Connection – Triggers an action rule when the Axis product has established a connection with another door controller, if the network connection between the devices is lost, or if the pairing of door controllers has failed.
  • Page 47 System Ready – Triggers an action rule when the system is in state ready. For example, the Axis product can detect the system state and send a notification when the system has started.

  • Page 48: How To Add Recipients

    AXIS Q6000-E Mk II PTZ Network Camera Set up rules for events • Defog Mode– Set the Defog Mode on or off. You can use this action to automatically switch between the modes. • IR Illumination – Activate or deactivate the IR light.
  • Page 49 Axis Door Controller Axis Door Control An Axis Door Controller enables access management of doors that are connected to it. The Axis Door Controller recipient is typically used when sending a DTMF sequence to open a door. Email Send Images An email recipient can contain multiple email addresses.

  • Page 50: How To Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 58.

  • Page 51: How To Set Up Recurrences

    AXIS Q6000-E Mk II PTZ Network Camera Set up rules for events Schedules can be used as action rule triggers or as additional conditions. Use one of the predefined schedules or create a new schedule as described below. To create a new schedule: 1.

  • Page 52: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 53: How To Play Recordings

    Continuous recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 67. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.
  • Page 54 AXIS Q6000-E Mk II PTZ Network Camera Recordings 2. Select Enabled. 3. Select the type of storage device from the Storage list. 4. Select a Stream profile to use for continuous recordings. 5. Select a Stream profile to use for continuous recordings. To include audio in the recording, use AAC audio encoding and make sure that audio is enabled in the selected stream profile.

  • Page 55: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 56: System Options

    System Options > Security > IP Address FilterPreferences > Additional Device Configuration > System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny...
  • Page 57 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
  • Page 58 Certificates Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network protection via IEEE 802.1X and notification messages for example via email. Two types of certificates can be used with the Axis product: Server/Client certificates - To authenticate the Axis product.

  • Page 59: Date & Time

    2. Click Install certificate and upload the certificate. Date & Time The Axis product’s date and time settings are configured under System Options > Date & TimeSetup > Additional Controller Configuration > System Options > Date & Time. Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).
  • Page 60 If PTZ camera and the camera heads are not calibrated, the PTZ functions will not work as expected. Note • If the Axis product loses connection with the PTZ camera, re-connect from System Options > PTZ Network Camera > Connection.

  • Page 61: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > BasicSetup > Additional Controller Configuration > System Options >...
  • Page 62 Axis product by name (host name). If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset the product to the factory default settings (see page 73) and then perform the installation again.
  • Page 63 One-click enabled - Press and hold the product’s control button (see ) for about 3 seconds to connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
  • Page 64 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > AdvancedSetup > Additional Controller Configuration>...
  • Page 65 (LAN) from the public network (internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 66 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 67 Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

  • Page 68: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 69 Formatting the SD card will remove all data and recordings stored on the card. The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the card will automatically be formatted to ext4.

  • Page 70: Maintenance

    Additional Controller Configuration > System Options > MaintenancePreferences > Additional Device Configuration > System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 71: Support

    Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings on page 73.

  • Page 72: Advanced

    File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File UploadSetup > Additional Controller Configuration > System Options > Advanced > File UploadPreferences >...

  • Page 73: Reset To Factory Default Settings

    Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values. Note The camera has been preconfigured with AXIS License Plate Verifier. If you reset to factory default, you need to reinstall the license key. See . Note For products with multiple IP addresses channel 1 will have the address 192.168.0.90, channel 2 will have the address...
  • Page 74 AXIS Q6000-E Mk II PTZ Network Camera Troubleshooting 10. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90-95. 11. Use the installation and management software tools to assign the IP addresses, set the password and access the video stream.

  • Page 75: How To Check The Current Firmware

    The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

  • Page 76: Symptoms, Possible Causes And Remedial Actions

    Note • All controllers in a system must always be on the same firmware version. • Upgrade all controllers in a system at the same time, using the parallel option in AXIS Device Manager or AXIS Camera Station. AXIS Device Manager can be used for multiple upgrades. See www.axis.com for more information.
  • Page 77 AXIS Q6000-E Mk II PTZ Network Camera Troubleshooting Certificate error when using For authentication to work properly, the date and time settings in the Axis product should be IEEE 802.1X synchronized with an NTP server. See Date & Time on page 59.
  • Page 78 Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate might lower the maximum resolution depending on the product used and capture modes available. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product.
  • Page 79 AXIS Q6000-E Mk II PTZ Network Camera Troubleshooting Overlay image is not displayed No overlay image in The overlay image is only displayed in Normal mode. Overview mode Privacy mask is not displayed No privacy mask in Overview Privacy masks are only displayed in Normal mode.
  • Page 80 Camera Calibration Calibration does not work If using an https connection for your Axis product, make sure you use the same for the connected PTZ camera as well. Otherwise the calibration page may not work properly. See Calibrate the PTZ properly network camera on page 60.

  • Page 81: Specifications

    AXIS Q6000-E Mk II PTZ Network Camera Specifications Specifications LED Indicators Note • The Status LED can be configured to be unlit during normal operation. To configure, go to Settings > System > Plain config. • The Status LED can be configured to flash while an event is active.

  • Page 82: Sd Card Slot

    AXIS Q6000-E Mk II PTZ Network Camera Specifications Amber Steady for connection to a 10 Mbit/s network. Flashes for network activity. Steady for connection to a 10/100 Mbit/s network. Flashes for network activity. Unlit No network connection. Note The Power LED can be configured to be unlit during normal operation. To configure, go to Settings > System > Plain config.

  • Page 83: Buttons

    The status LED and buzzer signal (see ) assist leveling of the camera. The camera is level when the buzzer beeps continuously. • Connecting to an AXIS Video Hosting System service. See page 63. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 84: Connectors

    AXIS Q6000-E Mk II PTZ Network Camera Specifications Connectors Network connector The Axis product is available in two variants with different network connectors: RJ45 Ethernet connector. RJ45 Ethernet connector with Power over Ethernet (PoE). RJ45 Ethernet connector with Power over Ethernet Plus (PoE+).

  • Page 85: Performance Considerations

    • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the general performance.
  • Page 86 AXIS Q6000-E Mk II PTZ Network Camera Specifications • Running multiple AXIS Camera Application Platform (ACAP) applications on the Visual and Thermal channels simultaneously may affect the frame rate and the general performance.
  • Page 87 User manual Ver. M8.2 AXIS Q6000-E Mk II PTZ Network Camera Date: December 2023 © Axis Communications AB, 2016 - 2023 Part no. T10037789...

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