Axis Q6000-E User Manual
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Axis Q6000-E User Manual

Axis q6000-e ptz network camera
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AXIS Q6000-E PTZ Network Camera

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  • Page 1: User Manual

    AXIS Q6000-E PTZ Network Camera User Manual...
  • Page 2 Axis Communications AB. See Contact Information on page 3 . may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, Electromagnetic Compatibility (EMC) as required. See also the product’s online help, available via the This equipment has been designed and tested to fulfill applicable web-based interface.
  • Page 3 (STP) or other appropriate method. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 5 AXIS Q6000-E PTZ Network Camera Table of Contents Performance Considerations ........

  • Page 6: Hardware Overview

    AXIS Q6000-E PTZ Network Camera Hardware Overview Hardware Overview SD card slot Restart button Network connector (service port) Control button Network connector on AXIS Q6000-E Network connector on PTZ camera. Camera heads Connectors and Buttons For technical specifications, see page 59.

  • Page 7: Led Indicators

    Resetting the product to factory default settings. See page 54. • Connecting to an AXIS Video Hosting System service. See page 47. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 8: Midspan Led Indicators

    AXIS Q6000-E PTZ Network Camera Hardware Overview Midspan LED Indicators Color Indication Port Unlit No camera connected. Green Steady when camera connected, normal operation. Green, flashing Slow flash when overcurrent or short circuit condition on the port. Fast flash when input voltage is out of range or other internal error.

  • Page 9: Access The Product

    Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list. If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 10: Configuration

    AXIS Q6000-E PTZ Network Camera Access the Product The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 54.
  • Page 11 Note • If the Axis product loses connection with the PTZ camera, re-connect from System Options > PTZ Network Camera > Connection. • Click on the PTZ Network Camera Connection OK link in the top right of the product’s live view page to access the PTZ camera’s web pages.

  • Page 12: The Live View Page

    AXIS Q6000-E PTZ Network Camera Access the Product 5. Repeat steps 2-4 until there are four calibration points in the channel. 6. Repeat from step 1 until all channels are calibrated. 7. Select Next. The image shows a snapshot of an ongoing calibration. The arrows point out calibration point 3 in the upper left channel view and the corresponding point in the PTZ camera view.
  • Page 13 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 15 for more information. The toolbar displays the following buttons:...
  • Page 14 AMC Control Panel. Enable this button from Live View Config > Viewer Settings. PTZ Controls Note If the Axis product loses connection with the PTZ camera, re-connect to the camera under System Options > PTZ Network Camera > Connection. In the Live View page, the PTZ camera link indicates if the connection is established.

  • Page 15: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 10 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 16: Alternative Methods Of Accessing The Video Stream

    AXIS Q6000-E PTZ Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...
  • Page 17 • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 18: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 19: Video

    Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle. Image The default image settings can be configured under Video>...

  • Page 20: Stream Profiles

    The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality. The Axis product supports the following H.264 profile(s): •...

  • Page 21: Camera Settings

    White Balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 22: Overlay

    AXIS Q6000-E PTZ Network Camera Video • Fixed to use a fixed shutter speed. Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low light situations but will increase the amount of image noise.
  • Page 23 Video To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 24: Privacy Mask

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 25: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 26 Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 15.

  • Page 27: Ptz (Pan Tilt Zoom)

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 33). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 28: Detectors

    AXIS Q6000-E PTZ Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up.
  • Page 29 AXIS Q6000-E PTZ Network Camera Detectors To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See Motion Detection Parameters on page 29. Note • Using the motion detection feature may decrease the product’s overall performance.
  • Page 30 AXIS Q6000-E PTZ Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size.

  • Page 31: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 32 AXIS Q6000-E PTZ Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 33: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 34 This can for example be used to send notifications. Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 28. Shock Detected – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection on page 28.

  • Page 35: Add Recipients

    Specify login information for the HTTPS server and validate Send Video Clip the server’s certificate. If there is a proxy between the Axis product and the HTTPS server, also specify the proxy settings. A network share can also be used as a storage device for...

  • Page 36: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 42.

  • Page 37: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 38: Export Video Clip

    Note The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software To export a video clip, follow these steps: 1.

  • Page 39: Continuous Recording

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 51. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 40: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 41: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 42 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 43: Date & Time

    PKCS#12 format. The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed: 1.
  • Page 44 Note • If the Axis product loses connection with the PTZ camera, re-connect from System Options > PTZ Network Camera > Connection. • Click on the PTZ Network Camera Connection OK link in the top right of the product’s live view page to access the PTZ camera’s web pages.

  • Page 45: Network

    The image shows a snapshot of an ongoing calibration. The arrows point out calibration point 3 in the upper left channel view and the corresponding point in the PTZ camera view. Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.
  • Page 46 System Options IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 47 To make manual settings, select Use the following DNS server address and specify the following: Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
  • Page 48 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 49 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 50 Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

  • Page 51: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 52: Maintenance

    6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 53: Support

    AXIS Q6000-E PTZ Network Camera System Options Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings. Note A restart clears all entries in the Server Report.

  • Page 54: Advanced

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 55: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s webpages.
  • Page 56 Axis product. Check all cabling and reinstall the product. Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address. with another device on the This means that if the same default static IP address is also used by another device, there may same subnet.
  • Page 57 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 58 AXIS Q6000-E PTZ Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NOTICE TICE TICE Formatting the card will remove all content, including all recordings, from the SD card.

  • Page 59: Technical Specifications

    AXIS Video Hosting System (AVHS) with One-Click Camera Connection. ONVIF Profile S; specification at www.onvif.org AXIS Media Control SDK (available at www.axis.com), event trigger data in video stream Quality of Service (QoS) layer 3, DiffServ Model Embedded Linux operating system...
  • Page 60 1 GB RAM and 256 MB Flash Power High Power over Ethernet (High PoE) IEEE 802.3at Type 2 Class 4, max. 60 W AXIS T8124 High PoE midspan 1-port: 100-240 V AC, max. 74 W Connectors RJ45 10BASE-T/100BASE-TX/1000BASE-T PoE RJ45 10BASE-T/100BASE-TX Q60 port...

  • Page 61: Connectors

    AXIS T8125 High PoE midspan Connectors SD Card Slot The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use ultra-high speed SD cards (SDHC UHS-I or SDXC UHS-I). Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
  • Page 62 User Manual Ver. M1.26 AXIS Q6000-E PTZ Network Camera Date: November 2014 © Axis Communications AB, 2014 Part No. 58868...

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