Rockwell Automation Allen-Bradley PanelView 5500 User Manual
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Rockwell Automation Allen-Bradley PanelView 5500 User Manual

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PanelView 5500 Terminals
Catalog Numbers 2715-T7CD, 2715-T7CD-B, 2715-T7CA, 2715-T7CA-B, 2715-B7CD,
2715-B7CD-B, 2715-B7CA, 2715-B7CA-B, 2715-T9WD, 2715-T9WD-B, 2715-T9WA,
2715-T9WA-B, 2715-T10CD, 2715-T10CD-B, 2715-T10CA, 2715-T10CA-B, 2715-
B10CD, 2715-B10CD-B, 2715-B10CA, 2715-B10CA-B, 2715-T12WD, 2715-T12WD-B,
2715-T12WA, 2715-T12WA-B, 2715-T15CD, 2715-T15CD-B, 2715-15CA, 2715-15CA-B,
2715-B15CD, 2715-B15CD-B, 2715-B15CA, 2715-B15CA-B, 2715-T19CD, 2715-T19CD-
B, 2715-T19CA, 2715-T19CA-B
User Manual
Original Instructions

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Summary of Contents for Rockwell Automation Allen-Bradley PanelView 5500

  • Page 1 PanelView 5500 Terminals Catalog Numbers 2715-T7CD, 2715-T7CD-B, 2715-T7CA, 2715-T7CA-B, 2715-B7CD, 2715-B7CD-B, 2715-B7CA, 2715-B7CA-B, 2715-T9WD, 2715-T9WD-B, 2715-T9WA, 2715-T9WA-B, 2715-T10CD, 2715-T10CD-B, 2715-T10CA, 2715-T10CA-B, 2715- B10CD, 2715-B10CD-B, 2715-B10CA, 2715-B10CA-B, 2715-T12WD, 2715-T12WD-B, 2715-T12WA, 2715-T12WA-B, 2715-T15CD, 2715-T15CD-B, 2715-15CA, 2715-15CA-B, 2715-B15CD, 2715-B15CD-B, 2715-B15CA, 2715-B15CA-B, 2715-T19CD, 2715-T19CD- B, 2715-T19CA, 2715-T19CA-B User Manual Original Instructions...
  • Page 2 If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may be impaired. In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this equipment.

  • Page 3: Table Of Contents

    Log On to the Terminal ........49 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 4 Verify the Firmware Update........91 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 5 Index ............. . 105 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 6 Table of Contents Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 7: Preface

    Copies of those licenses are Source for Open Source included with the software. Corresponding Source for open source packages Packages included in this product can be found at the websites identified in the product documentation. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 8 Preface You may alternately obtain complete Corresponding Source by contacting Rockwell Automation via our Contact form on the Rockwell Automation website: http://www.rockwellautomation.com/global/about-us/contact/ contact.page. Please include "Open Source" as part of the request text. IMPORTANT Do not modify the .nvs file. The .nvs file is used in firmware upgrades and a modified .nvs file can cause the firmware upgrade to fail.

  • Page 9: Product Release Notes

    Provides specifications and certifications for the PanelView 5500 terminal. EtherNet/IP Embedded Switch Technology Application Guide, Provides information on how to install, configure, and maintain linear, star, and Device Level Ring (DLR) networks using Rockwell Automation® EtherNet/IP™ devices with embedded publication ENET-AP005 switch technology.
  • Page 10 Preface Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 11: Overview

    • Supports a maximum of 500 Logix-based alarms (the alarms will increase in future firmware). • Ethernet communication supporting Device Level Ring (DLR), linear, or star network topologies. • High-speed human machine interface (HMI) button control and easily configured navigation menu. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 12: Hardware Features

    All PanelView 5500 terminals have a color display with a touch screen and Operator Control navigation key, or a touch screen, navigation key, and keypad for operator control. • Analog, resistive, touch screens provide accurate, durable touch with excellent reliability for control of industrial applications. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 13 Performs specific commands when configured for a screen or any of its graphic elements. For example, L1 can be configured to go to another screen. 6.5-in. terminal L1…L6 and R1…R6 10.4-in. terminal L1…L8 and R1…R8 15-in. terminal L1…L10 and R1…R10 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 14: Touch Gestures

    You can create an application for any PanelView 5500 terminal and reuse that same application across the entire platform. • Logix Designer – you can develop control logic for a CompactLogix or ControlLogix controller and download the logic to the controller. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 15 During runtime, the HMI device runs the downloaded project, exchanges data with the controller, animates displayed data, and responds to operator input. Controller A logic controller such as a ControlLogix or CompactLogix 5370 controller. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 16: Ethernet/Ip Communication

    (1) Add -B to the end of a catalog number to order a terminal without the Allen-Bradley logo and product identification, for example, 2715-T7CD-B. (2) Memory that is available for you to store applications. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 17: Accessories

    Table 8 - Battery Replacement Cat. No. Description Quantity 2711P-RY2032 Lithium coin cell battery, CR2032 equivalent Ethernet Cables See the Industrial Ethernet Media Brochure, publication 1585-BR001B, for recommended Ethernet cables and media solutions. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 18 Chapter 1 Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 19: Install The Panelview 5500 Terminal

    ATTENTION: Do not use a PanelView™ 5500 terminal for emergency stops or other controls critical to the safety of personnel or equipment. Use separate hard-wired operator interface devices that do not depend on solid- state electronics. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 20 • Shield and ground cables appropriately to avoid electromagnetic interference (EMI). Grounding minimizes noise from EMI and is a safety measure in electrical installations. For more information on grounding recommendations, refer to the National Electrical Code published by the National Fire Protection Association. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 21: North American Hazardous Locations

    The terminals have a temperature code of T4 when operating in a 55 °C (131 °F) maximum ambient temperature. Do not install product in environments where atmospheric gases have ignition temperatures less than 135 °C (275 °F). Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 22: Required Circuit Port Parameters For Usb Peripheral Devices

    The USB peripheral devices and their associated cabling shall have circuit parameters with the limits given in Table 9 for them to remain nonincendive when used with the PanelView 5500 USB host ports. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 23: Mounting Considerations

    Figure 3 - Acceptable and Unacceptable Mounting Positions ≤ 90° ≤ 90° From Vertical From Vertical ATTENTION: Failure to follow these guidelines can result in personal injury or damage to the panel components. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 24: Mounting Clearances

    224 (8.82) 335 (13.19) Touch 224 (8.82) 269 (10.59) 12.1-in. Touch 218 (8.58) 312 (12.28) 15-in. Keypad and touch 290 (11.42) 418 (16.46) Touch 290 (11.42) 353 (13.90) 19-in. Touch 383 (15.08) 457 (17.99) Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 25: Product Dimensions

    318 (12.52) 381 (15.00) 19-in. Touch 411 (16.18) 485 (19.09) TIP When mounted in a panel, the front of the bezel extends less than 6.36 mm (0.25 in.) from the front of the panel. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 26: Prepare For Panel Mounting

    After sliding the lever to a specific notch, rotate the lever toward the panel to lock it in position. The flat side of the lever must come into contact with the panel. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 27 You then adjust each lever to its final lock position in the same sequence as shown in Figure 5 on page IMPORTANT This process equalizes the pressure of the levers against the panel at a gradual rate reducing the probability of broken clamps. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 28 This figure shows the lever orientation and lock sequence for a 10.4-in. touch terminal. The levers in this example are locked in position 3, which is appropriate for a panel thickness of 2.67…3.15 mm (0.105…0.124 in.). Notch shows locked position. 10.4-in. Touch Terminal Shown Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 29 IMPORTANT: The mounting lever orientations that are shown are required to maintain NEMA, UL Type, and IP seals. If you require a NEMA, UL Type, or IP seal, do not use a mounting lever in other orientations. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 30: Mount The Terminal In A Panel

    Tilt the terminal toward the panel cutout and guide upward into the cutout. Make sure that the levers stay intact. TIP The levers prevent the terminal from falling out of the panel. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 31 See Figure 5 on page 29 to get the locking sequence. c. Rotate each lever until its flat side comes in contact with the panel. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 32 ATTENTION: All levers must be in the correct and same locked position to provide an adequate gasket seal between the terminal and the panel. Rockwell Automation assumes no responsibility for water or chemical damage to the terminal or other equipment within the enclosure because of improper installation.

  • Page 33: Outdoor Installation

    Mount the terminal vertically to minimize solar heating on the display. Do not mount the terminal in a sloped enclosure if it exposes the terminal to direct sunlight. (1) The maximum temperature of the 19-in. terminal is 50 °C (122 °F). Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 34: Remove And Replace The Power Terminal Block

    DC Terminal Block AC Terminal Block 2. Gently pull the terminal block away from the connector. To install the terminal block, follow these steps. 1. Reattach the terminal block to the connector until seated. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 35 If the terminal block does not fit into the connector, verify that you have the correct terminal block. See Table 5 on page 2. Tighten the two screws that secure the terminal block to the connector. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 36: Connect To Dc Power

    3. Secure the DC power wires to the marked terminals (+ and –) on the terminal block. DC+ DC– 4. Secure the earth ground wire to the GND terminal on the terminal block. The GND terminal must be connected to a low-impedance earth ground. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 37: Connect To Ac Power

    This connection is required for noise immunity, reliability, and Electromagnetic Compliance (EMC) with the European Union (EU) EMC Directive for CE marking conformance. This connection is required for safety by Underwriters Laboratory (UL). Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 38: Connect To A Network

    The maximum cable length between the Ethernet ports and a 10/100Base-T port on an Ethernet switch (without repeaters or fiber) is 100 m (328 ft). Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 39: Device Level Ring Network Topology

    (versus a faulted ring). For more information on DLR network topology, see EtherNet/IP Embedded Switch Technology Application Guide, publication ENET-AP005. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 40: Linear Network Topology

    Computer PanelView 5500 Terminal Using Two-port DLR option ControlLogix Controller with 1756-EN3TR (or EN2TR) Module Kinetix 350 Drive Connected Via a Kinetix 350 Drive Connected Via a 1783-ETAP EtherNet/IP Tap 1783-ETAP EtherNet/IP Tap Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 41: Star Network Topology

    Update the Firmware Before You Use the Terminal on page If you attempt to configure the terminal settings without updating the firmware, the Settings menu shows an update firmware message at the bottom of the screen. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 42: Update The Firmware Before You Use The Terminal

    • To obtain an IP address automatically, see Use DHCP to Assign an IP Address For the Terminal on page • To configure IP settings manually, see Assign a Static IP Address For the Terminal on page Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 43 Begin the update at Get the Terminal Firmware on page You can now download a View Designer application to the terminal. After the application is downloaded, the terminal resets then automatically launches the application. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 44 Chapter 2 Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 45: Configure Terminal Settings

    Configure a DNS Address For the Terminal Reboot the Terminal Configure the Ethernet Ports Change the Date and Time View the Network Diagnostics View General Information for the Configured Controller Adjust the Brightness of the Display Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 46: Runtime Environment

    You can tab to menu items to open the screens of the project. Tap a menu item to display that project in the screen. The navigation menu also provides access to the Settings menu for the terminal. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 47: Entering Data Using Virtual Keyboards

    Caps lock Tap this key to toggle the keyboard between uppercase or lowercase letters. The keyboard remains in the selected state until you tap this key again. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 48 Tap the backspace button to delete one number to the left at a time. Tap the positive-negative value button to toggle between a positive or – negative number. Cancel Tap Cancel to cancel the entry. Tap OK to complete the entry. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 49: Log On To The Terminal

    • If you are already logged on to the terminal, you can log on as another user. Open the Log On dialog box, enter another user name and password, then tap Log On. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 50: Log Off Of The Terminal

    Settings Menu You can access configuration parameters and system-wide information for the terminal from the Navigation menu. To open the Settings menu, follow these steps. 1. Press the navigation button on the terminal. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 51 • View diagnostic information for the controller Troubleshooting • Select a default or imported profile for troubleshooting • Save the troubleshooting log to a USB drive or SD card for Rockwell Automation technical support Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 52: Configure The Ip Address Of The Terminal

    2. Tap Settings, or tab to the menu item and press Enter. 3. Tap Network. 4. Tap the Obtain IP settings automatically using DHCP radio button. 5. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 53: Assign A Static Ip Address For The Terminal

    6. To enter the IP address, use the virtual keyboard. 7. Tap OK to close the virtual keyboard. 8. Repeat steps 5…7 for the subnet mask and the Gateway address fields. 9. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 54: Configure A Dns Address For The Terminal

    6. To enter the DNS address, use the virtual keyboard. 7. Tap OK to close the virtual keyboard. 8. Repeat steps 5…7 for the Secondary DNS and the Tertiary DNS fields. 9. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 55: Configure The Ethernet Ports

    • To set the speed and duplex options, tap the Auto negotiate checkbox to remove the check mark from the box. Then tap the speed and duplex options for your network. 6. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 56: View The Network Diagnostics

    1. Press the navigation button on the terminal. 2. Tap Settings, or tab to the menu item and press Enter. 3. Tap Network. 4. Tap the network diagnostic icon. 5. Tap X to close the window. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 57: Adjust The Brightness Of The Display

    3. Tap Display. 4. Tap the Brightness field. The virtual numeric keypad opens. 5. Enter the value for the brightness in increments from 1…100%. 6. Tap OK. 7. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 58: Configure The Display Screen Saver

    7. Tap OK. 8. Tap the Brightness (%) field. The virtual numeric keyboard opens. 9. Enter the value for the brightness in increments from 1…100%. 10. Tap OK. 11. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 59: Calibrate The Touch Screen

    A red target appears on the screen. 5. Press and hold the center of the target until the target completes the circle. The next target appears. TIP Touch inside the target areas before the progress indicator completes a circle. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 60 A red circle with an indicates a failed calibration. If the calibration fails, the process automatically repeats. Continue the calibration until the calibration is successful. TIP The calibration is retained after a reset or power cycle. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 61: Disable Downloads To The Terminal

    5. To close the window, tap X. While this setting is unchecked, you cannot download another application to the terminal or update the terminal firmware. Attempts to download an application from the View Designer application results in an error. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 62: Change The Hmi Device Name

    TIP • You can enter up to 15 characters including letters, numbers, and hyphens. • The first character of the terminal name must be an upper or lowercase letter. 6. Tap OK. 7. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 63: View The Firmware Revision

    To view the diagnostic data for the terminal, follow these steps. Display Terminal Diagnostics 1. Press the navigation button on the terminal. 2. Tap Settings, or tab to the menu item and press Enter. 3. Tap HMI Device. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 64 The total nonvolatile memory that is in use. Memory free (Flash) The total nonvolatile memory that is remaining. Battery state • Normal • Low • Depleted 5. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 65: Reboot The Terminal

    You are prompted to confirm the reboot. 5. To reboot the terminal, tap Yes. If you tap Yes to reboot the terminal, it restarts and displays the project that is downloaded to the terminal. To cancel, tap No. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 66: Change The Date And Time

    Or tab to the list and use the arrows keys on the physical keypad of the terminal. b. Tap the time zone for the terminal. The time on the terminal is adjusted to match the selected time zone. 6. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 67: View General Information For The Configured Controller

    The major and minor revision numbers for the firmware in the controller. The firmware revision numbers do not appear if the controller is disconnected from the network. 4. To close the window, tap X. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 68 Chapter 3 Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 69: Alarm Indicator

    Filter the Alarms Alarm Indicator The Unacked icon in the system banner displays the number of unacknowledged alarms for the system. Tap the Unacked icon to open the alarm summary and view the system alarms. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 70: Alarm Help Menu

    Disable Stops the alarm condition from being evaluated. In effect, turns off the selected alarm. You can only disable an entire alarm. You cannot disable an individual alarm condition. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 71 Unshelves the selected alarm in the alarm manager table, which allows notification of new state changes to alarms. From the condition list in the details pane of the alarm manager table, unshelve individual alarm conditions. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 72: View The Alarm Summary

    Alarm Help Menu on page 70 for a description of the keys. 5. To return to the navigation menu, tap the navigation button on the terminal. 6. To return to the application screens, tap an application icon. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 73: Manage The Alarms

    Alarm Help Menu on page 70 for a description of the keys. 5. To return to the navigation menu, tap the navigation button on the terminal. 6. To return to the application screens, tap an application icon. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 74: Alarm Detail-Pane Descriptions

    Disable Time The time the selected alarm was disabled. Enable Time The time the selected alarm was enabled. Event Category • Digital events are categorized as discrete. • Analog events are categorized as level. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 75 The time the selected alarm was unshelved. If the alarm is shelved, this time is the time that the alarm is unshelved automatically when the shelve duration expires. Unsuppress Time The time the selected alarm was unsuppressed. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 76: Filter The Alarms

    1. Tap the filter pull-down arrow. 2. Tap the up or down arrows on the scroll bar to scroll through the filter choices 3. Tap the alarm filter that you want to use. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 77 Chapter 4 The selected filter displays in the filter pull-down menu. To change the filter, tap the filter pull-down menu and select another filter. To turn off the filter, tap No Filter. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 78 Chapter 4 Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 79 ATTENTION: Disconnect all power before you install or replace any components. Failure to disconnect power can result in electrical shock or damage to the terminal. At the end of its life, collect this equipment separately from any unsorted municipal waste. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 80: Connect To Usb Ports

    Connect only externally powered USB hubs to the terminal that are USB 2.0 compatible. Before you attach devices to a USB hub, make sure that the power adapter is connected and powered on. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 81: Usb Cables

    • If locked, the terminal can only read data from the card. Unlocked Locked ATTENTION: Orient the SD card correctly before inserting into slot. If you force the card into the slot, you can damage the card or the terminal. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 82: Replace The Battery

    Perchlorate material – special handling may apply. See www.dtsc.ca.gov/ hazardouswaste/perchlorate. This perchlorate warning only applies to primary Lithium Manganese Dioxide (LiMnO ) cells or batteries, and products containing these cells or batteries, sold or distributed in California, USA. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 83 6. Insert the new battery with the positive (+) polarity up. 7. Reattach the logic module by aligning the connector on the bottom of the logic module with the connector on the back of the display module. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 84: Install A Protective Overlay

    To apply the protective overlay, follow these steps. 1. Pull the tab from one of the short sides and partially peel the liner away from adhesive layer. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 85: Clean The Overlay

    Remove the Overlay Remove the overlay if it is damaged or needs replacement. Lift a corner and slowly pull off the overlay. Use isopropyl alcohol to remove any residual adhesive. Do not reuse the overlay. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 86 Chapter 5 Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 87: Before You Begin

    ControlFLASH™ software is used to update firmware in the PanelView™ 5500 terminal on the network. The update performs these actions: • Installs updated binary files • Preserves configuration data, such as Ethernet settings, display brightness, time and date, and touch screen settings Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 88: Get The Terminal Firmware

    ControlFLASH software is required to update firmware on the PanelView 5500 terminal. This software is included in the Studio 5000® installation Software package. For details on how to install ControlFLASH software, see the ControlFLASH Firmware Upgrade Software User Manual, publication 1756-UM105. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 89: Update The Firmware By Using Controlflash Software

    2. Make sure that you know the required information in the Welcome dialog box, then click Next. 3. Select the catalog number of the PanelView 5500 terminal you want to update and click Next. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 90 4. Browse to and select the device to update on the EtherNet/IP™ network and click OK. 5. Select the firmware revision to install and click Next. 6. Read the Danger information in the Summary dialog, then click Finish. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 91: Verify The Firmware Update

    ControlFlash firmware update Kit User Manual, publication 1756- UM105 for troubleshooting information. 9. Close the ControlFLASH software. Verify the Firmware Update View General Information for the Configured Controller on page 67 view the current firmware revision for the terminal. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 92 Chapter 6 Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 93: Troubleshooting

    Terminal Does Not Start Up Terminal Restarts Intermittently Touch Screen Issues Display Issues Ethernet Issues Cannot Download Application to Terminal Performance Is Slow Resistance to Chemicals Clean the Display Ship the Terminal Restore Factory Defaults Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 94: Status Indicators

    Recoverable firmware error. Reload the firmware. Blinking Recoverable configuration failure Restore factory defaults. Refer to Restore Factory Defaults on page 103. Fatal hardware error Replace the terminal. Blinking Fatal display hardware error Replace the terminal. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 95: View Diagnostic Information For The Configured Controller

    The number of Class 3 CIP connections to the controller. 5. To close the window, tap X. Troubleshooting Profiles Rockwell Automation compiles data about your system in a secure, encrypted format. This profile is stored on the terminal and can be used to improve usability and assist with troubleshooting.

  • Page 96: Import A Troubleshooting Profile

    5. Tap Import Profile. 6. Tap to select the target USB device or SD card that contains the profile. 7. Tap Save. 8. To close the window, tap OK. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 97: Export A Troubleshooting Log

    9. Tap OK. The file is stored on the terminal and captures data in an encrypted format for use by Rockwell Automation technical support. Export a Troubleshooting Log To export the troubleshooting log to a USB device or SD card, follow these steps.
  • Page 98 Otherwise, the USB drive or SD card can become corrupt. 9. To close the window, tap X. Your technical support contact at Rockwell Automation can provide you with information on where to send the profile. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 99: Terminal Does Not Start Up

    Multiple operations cannot be conducted simultaneously. Doing so results in an unintended operation. • Do not touch multiple input element at one time. • Do not rest a hand or multiple fingers on the display. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 100: Display Issues

    TIP Extend the life of the backlight by reducing the display brightness, by using the screen saver with reduced brightness, or operating at lower temperatures. Ethernet Issues Table 28 provides tips on how to isolate Ethernet anomalies. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 101: Cannot Download Application To Terminal

    TIP For more information on chemical resistance of the product, go to http://www.rockwellautomation.com/knowledgebase and search the Knowledgebase for keywords ‘Chemical Resistance PanelView™ Plus’ . Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 102: Clean The Display

    ATTENTION: Do not use a high-pressure washer for cleaning the front bezel of the terminal. A high-pressure washer can damage the terminal. Do not use a high-pressure washer for cleaning vented enclosures. Water can enter the enclosure and damage the terminal and other equipment. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 103: Ship The Terminal

    If you ship the enclosure with the terminal installed, make sure that the terminal is properly secured and protected against damage from impact, sharp objects, or abrasive materials. ATTENTION: Rockwell Automation is not responsible for damage to a product that is shipped or transported while installed in a panel or enclosure.
  • Page 104 6. Download an application to the terminal by using the View Designer application. 7. From the Settings menu, update any remaining terminal settings as appropriate. Refer to Disable Downloads to the Terminal on page 61 for details on how to modify device configuration settings. Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...

  • Page 105: Index

    17 requirements 88 SD cards 17 function keys 13 circuit breaker rating 20 fuse rating 20 ControlFLASH software 87 cutout dimensions 24 galvanic isolation 80 date and time setting 66 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 106 103 mount the terminal ring nodes 39 ambient temperature 24 cutout dimensions 24 runtime 15 minimum clearances 24 mounting positions 23 panel guidelines 24 preparation 26 mounting levers 26 mouse 13 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 107 97 profile, importing 96 cables 81 circuit parameters 22 device port 80 host connections 80 host ports 22 hubs 80 View Designer 14 virtual keyboard 47 numeric keypad 47 VPD file 15 Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 108 Index Notes: Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 109 PanelView 5500 Terminals User Manual Rockwell Automation Publication 2715-UM001D-EN-P - June 2022...
  • Page 110 Allen-Bradley, CompactLogix, ControlFLASH, ControlLogix, expanding human possibility, FLEX, Kinetix, PanelView, POINT I/O, RSLinx, Stratix 6000, Studio 5000 Logix Designer, Studio 5000 View Designer, Rockwell Automation, and Rockwell Software are trademarks of Rockwell Automation, Inc. EtherNet/IP is a trademark of ODVA, Inc.

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