Mitel 3050 Technician's Handbook
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. Controller
  5. 3050
  6. Technician's handbook

Mitel 3050 Technician's Handbook

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
TECHNICIAN'S HANDBOOK

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 3050 and is the answer not in the manual?

Questions and answers

Related Manuals for Mitel 3050

Summary of Contents for Mitel 3050

  • Page 1 TECHNICIAN’S HANDBOOK...
  • Page 2 (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    3050 Controller ........
  • Page 4 Technician’s Handbook Mitel Networks SIP Phones ......37 Independent SIP phones ......37 3050 ICP Managed SIP Phones .
  • Page 5 Setting up a network printer ......66 Making your 3050 ICP secure ......67 Changing passwords.
  • Page 6 Technician’s Handbook Power down the 3050 ICP ......87 Power up the system ........88 Recovering from a power failure.

  • Page 7: Chapter 1 System Description

    Chapter 1 System Description...

  • Page 8: Introduction

    Troubleshooting procedures • Maintenance instructions Who this guide is written for Anyone who needs to install or maintain a Mitel Networks 3050 Integrated Communications Platform (ICP) and its associated components. Where you can find more information Mitel Networks 3050 ICP online documentation is available from the administration console or from Mitel Networks online documentation library:.

  • Page 9: System Components

    Platform (ICP) provides a complete voice and data solution for the small office or branch office. The 3050 Controller has all required call control and Internet gateway software needed to implement a small business phone system that takes advantage of the latest advances in Internet Protocol (IP) telephony.

  • Page 10: Mitel Networks 5055 Sip Phones

    Technician’s Handbook Mitel Networks 5055 SIP phones Mitel Networks SIP-enabled phones can function both with and independent of the 3050 ICP. The 3050 ICP adds functions such as simplified station-to-station dialing, voice mail, autoattendant, and incoming call groups. Figure 2: 5055 SIP phones...

  • Page 11: Software Components

    Public Switched Telephone Network (PSTN) gateways enable those on the PSTN to dial SIP phones connected to the 3050 ICP. Software components The 3050 ICP is pre-loaded with two major software systems: • The Mitel Networks Small, Medium Enterprise Server (SME) is a Linux-based server that manages the Internet gateway and file server functions.

  • Page 12: Security

    Health Insurance Portability and Accountability Act (US Public Law 104-191). Service availability The 3050 ICP connects SIP phones on its local LAN to: • other SIP phones ion the internet •...

  • Page 13: Emergency Phone Support

    "emergency phone". Since it bypasses the digital call path, this emergency phone will function regardless of the state of the 3050 ICP, the SIP phones, and the Internet link. Areas that support Enhanced 911 service can use this method to automatically pinpoint the phone's location.

  • Page 14: What Telephone Features Are Supported

    Technician’s Handbook What telephone features are supported? Table 1: Functions and features Features Description Advisory Messages Lets you set up advisory messages which will be displayed on other SIP phones to alert callers to your current status. Automatic Answer Lets you automatically answer calls that ring your extension.
  • Page 15 Conference Unit Support Mitel Networks supports two conference units for use with the 5055 SIP Phones: the Mitel Networks 5305 Conference Unit and the Mitel Networks 5310 Conference Unit. Dial from Call Log Allows an extension user to use the SIP phone call log to return a call.
  • Page 16 Technician’s Handbook Table 1: Functions and features Features Description Last Number Redial Enables an extension user to redial the last external number dialed from the extension. List of Calls Lists 15 of the most recent calls (last 5 answered incoming calls, last 5 unanswered incoming calls and last 5 outgoing calls) Message Waiting Lamp...
  • Page 17 Lets you store and dial frequently used numbers, using the personal keys on your telephone. Toll Restriction The 3050 ICP can be programmed to allow or deny access to PSTN trunks to individual, or groups of phones. Voice Mail Each extension or device can have a voice...

  • Page 18: System Capacity

    Technician’s Handbook System capacity Hardware • 8 SIP phones (typically) • Each phone supports 4 simultaneous calls (4 lines) • 1 locally connected printer • Up to 50 IP devices (locally or remotely connected PCs, network printers, IP-enabled POS systems) •...

  • Page 19: Ups Recommendations

    3. Calculate the Total load for each item by multiplying “Qty.” by “Individual Load.” Enter this into “Total Load” *(See the entry for the 3050 ICP for an example calculation.) 4. When you have all of your unit Total Loads calculated, add them together to determine the overall system load.
  • Page 20 Technician’s Handbook Table 2: Total power usage Individual Total Load Unit Description Qty. Load (VA) (VA) 3050 ICP 125 -175 125-175 Layer 2 switch 5055 SIP phone PSTN Gateway Modem Workstation Type 1 Workstation Type 2 Total 5. Calculate a 25% growth factor (* 1.25)
  • Page 21 System Description 8. Choose the size of back-up batteries you will need at full-load (All of your equipment running at full power). Example: 10 minutes Full-load/29 minutes Half-load 15 minutes Full-load/35 minutes Half-load 9. Select a UPS that meets both your VA and battery backup requirements.

  • Page 22: Default Installation

    Default manager password icp3050manager Default mktech password mkpa55wØrd Default Dialing Plan and Toll Restriction The 3050 ICP has a default 4-digit dialing plan that lets you dial station-to-station using short extension numbers. Table 4: System default dialing plan Voicemail Voicemail...
  • Page 23 These default dialing rules can be altered to accommodate different dialing plans or to change the restrictions on PSTN access. The programming of dial plan and toll restriction rules is explained in the 3050 ICP Advanced Network Installation and Administration Guide.

  • Page 24: Going Further

    Technician’s Handbook Going further The 3050 ICP General Information Guide contains additional technical information as well as more information on 3050 ICP applications. This manual is available online at: URL http://www.mitel.com.

  • Page 25: Chapter 2 : Physical Installation

    Chapter 2 Physical Installation...
  • Page 26 Technician’s Handbook...

  • Page 27: Physical Installation Overview

    3050 ICP Advanced Network Installation and Administration Manual for instructions on how to integrate the 3050 ICP with an existing network. Connecting a 3050 ICP to an existing network without first verifying network compatibility can cause loss of service on the network and the 3050 ICP.

  • Page 28: Selecting The Site

    Technician’s Handbook Selecting the site Place the 3050 ICP on a convenient level surface with easy access to AC power, LAN, and telephone wiring (if required). Select a site that meets the following requirements: • Space – 2.5” high x 10 3/4” deep x 11 1/2” wide (63.5mm H x 273mm D x 295mm W)

  • Page 29: Plug In The Cables

    (for example, a DSL or cable modem). Be careful to plug the Ethernet cables into the correct ports on the back of the 3050 ICP. By default, the WAN port is configured as a DHCP client, the LAN port as a...
  • Page 30 Ethernet interfaces (such as the 5055), ensure that you plug the cables into the port marked with the symbol. If you accidentally plug them into the PC port, the phones may not register correctly with the 3050 ICP. The port is for connection to PCs.
  • Page 31 Physical Installation Power Connector 10/100 Base T Ethernet RJ-11 RJ-45 Connector Connectors Figure 4: PSTN Gateway rear panel connectors...

  • Page 32: Replacing Existing Dhcp Client Devices

    Replacing existing DHCP client devices If you are replacing a pre-existing router that was configured as a DHCP client with a 3050 ICP, you must take the time to release the old DHCP IP address lease before you power up the 3050 ICP.

  • Page 33: Power Up The System

    Physical Installation Power up the system The 3050 ICP controller has a power switch and two indicators: one indicates power, and the other indicates hard-disk activity. Power On /Off Hard Drive Switch Figure 5: 3050 ICP Controller power switch To ensure proper operation of the 3050 ICP’s network...
  • Page 34 Technician’s Handbook SIP Phones If you are content to use the default 3050 ICP dialing plan (“Default Dialing Plan and Toll Restriction” on page 16), go ahead and power up the SIP phones now. By doing so, you will activate the SIP phone autoconfiguration process.

  • Page 35: Checking The Indicators

    After the system components are powered, the Ethernet physical-layer indicators will illuminate. Verify the following: 1. On the 3050 ICP, the LAN and WAN port physi- cal-layer indicators illuminate solid green, and the data indicators flash to indicate data Tx/Rx.
  • Page 36 You may or may not be able to make a SIP-phone call using the WAN link at this point. This is dependent on the type of broadband account and modem you have purchased. There is further information about configuring the 3050 WAN port connection in the next chapter of this manual.

  • Page 37: Going Further

    Physical Installation Going further • Refer to the online 3050 ICP General Information Guide for detailed technical specifications. • Refer to Chapter 3 for instructions on configuring network services.
  • Page 38 Technician’s Handbook...

  • Page 39: Chapter 3 Network Setup

    Chapter 3 Network Setup...
  • Page 40 Technician’s Handbook...

  • Page 41: Overview

    3050 ICPs Refer to the on-line 3050 ICP Advanced Network Installation and Administration Manual for information on how to install the 3050 ICP into more complex networks. Only qualified network administrators should install the 3050 ICP system into an existing LAN.

  • Page 42: Network Capabilities

    Changing default passwords to secure the system Filling in the SIP-phone-user quick-reference table for each of your users with the information that they need to access voice mail. Network capabilities The 3050 ICP server provides • Network Address Translation (NAT/NAPT) capabilities (firewall with IP masquerading) •...

  • Page 43: Mitel Networks Sip Phones

    44. Mitel Networks SIP Phones The Mitel Networks 5055 SIP phone can work independent of the 3050 ICP, or it can work with it. There are significant differences in how the phone functions in these environments. Independent SIP phones 5055 SIP phones that are attached directly to the Internet •...

  • Page 44: 3050 Icp Managed Sip Phones

    5055 SIP phones that are managed to a 3050 ICP • Can be attached to the local (LAN side) of the 3050 ICP for regular in-office operation, or can be attached to the WAN side of the 3050 ICP as a teleworker phone.

  • Page 45: Configuration And Maintenance Tools

    3050 ICP. Whatever you use, it must be configured for TCP/IP. It can be set up as a DHCP client (it will obtain its IP address from the 3050 ICP LAN port), or it can be configured with a static IP address in the range of 192.168.215.20 to 192.168.215.64.

  • Page 46: Sme Server Manager

    SME console configuration process By default, SSH access is disabled on 3050 ICPs shipped from Mitel. As part of your first session with the 3050 ICP, you need to enable this protocol. On subsequent sessions, SSH access will remain enabled so you need not re-enable it.

  • Page 47: Launch The Sme Console Configuration Process

    Network Setup Launch the SME console configuration process Ensure that you have enabled SSH access on your 3050 ICP first, before you perform this step (refer to “Enable SSH access (one-time procedure)” on page 40). 1. Launch PuTTY on your PC.

  • Page 48: Launching The 3050 Icp Configuration Tool

    Technician’s Handbook Launching the 3050 ICP configuration tool The configuration tool lets you control user access to voice mail, check the status of SIP phone registration, and perform maintenance tasks. To launch the configuration tool 1. Point your browser to http://192.168.215.1:8180...
  • Page 49 Network Setup 3. To change the manager password, type icp3050manager in the Enter Old Password field. Type a new password in the Change Login Password and Verify Login Password fields, and click Update. The full version of the manager console is displayed: Figure 11: Manager console...

  • Page 50: Network Discovery

    Workstation and SIP phone IP addresses If you are using a cable modem and a dynamic WAN IP address, the 3050 ICP is capable of discovering how to configure these parameters, on its own. If you are using a DSL modem or require a static WAN IP...
  • Page 51 6. When prompted, activate the changes that you have made, and reboot the 3050 ICP. 7. When the 3050 ICP has rebooted, test the WAN connection by launching an Internet browser on a workstation connected to the 3050 ICP and entering...

  • Page 52: Location Selection

    The gateway behavior with respect to the dialing and routing of calls can be safely altered using the 3050 ICP configuration tools. Refer to the Advanced Network Installation and Administration Guide for instructions on how to set up dial plans for these purposes.

  • Page 53: Programming The Sip Phones

    The 3050 ICP lets you define a SIP-phone default configuration template. The template’s applied to each new SIP phone that you plug into the 3050 ICP LAN. This template assigns the extension number to the set and predetermines some behaviors such as how it will deal with unanswered calls.

  • Page 54: Sip Phone Parameters

    Extension number in the autoconfigure page. Refer to the online 3050 ICP Advanced Network Installation and Administration Guide for more information on how to design custom dialing plans for networked 3050 ICPs.

  • Page 55: Programmable Keys

    Network Setup Programmable Keys This optional feature lets you pre-program the 7 user-programmable keys as speed-dial keys for phone numbers or URLs. Do Not Disturb Redirects all the user’s calls directly to their voice mail, so they are not disturbed by a ringing phone. Always Forward Redirects all of the user’s incoming calls to a designated number or URL, regardless of the state of the telephone.
  • Page 56 Teleworkers with DSL links can program their PPPOE password into the SIP phone. Teleworker The Teleworker parameter presets a number of networking parameters to enable a phone to be used as a teleworker device (not directly connected to the 3050 ICP).

  • Page 57: Connecting Teleworker Phones

    Network Setup Connecting teleworker phones If you plan to deploy Mitel Networks SIP phones in the field for use as stand-alone teleworker phones, you must perform either of the following two procedures on each teleworker phone: Local configuration method This method uses direct connection to the 3050 ICP to autoconfigure the phone for you.

  • Page 58: Remote Configuration Method

    3050 ICP LAN. Remote configuration method This method can be used in the field with a new phone (one that has never been attached to the 3050 ICP before): 1. Launch the 3050 ICP configuration tool as indicated in “Launching the 3050 ICP configuration tool” on page 42.
  • Page 59 Password to the same values that you entered into the 3050 ICP (Steps 4 and 5). 8. Click Save and Reboot on the phone web-page. The phone will be recognized by the 3050 ICP and autoconfigured with the next available extension number.

  • Page 60: Connecting Other Manufacturers' Sip Phones

    SIP phones being used in teleworker mode, must – have the “SIP Proxy” enabled and configured to point to the 3050 ICP WAN address, and must not have the "Outbound SIP Proxy" setting enabled or set to a value. –...
  • Page 61 Within a few minutes, the SIP phone should register with the 3050 ICP so that it can make and receive calls. Tip: Some of the options that are preprogrammed into Mitel networks SIP phones such as forward to voice mail,...

  • Page 62: Setting Up Voice Mail Accounts

    If you decide to create personalized user accounts that reflect the names of the users, or you need to use the 3050 ICP as your email server, you will have to create personalized voicemail accounts on the 3050 ICP: 1. Ensure that the SIP phones have been plugged in, powered up and autoconfigured.
  • Page 63 Configuration fields. – The User field is for the user’s name (for example “bob”). The 3050 ICP takes this name and appends the system domain name to it. For example, user “bob” on a system with domain-name “3050icp.com” produces email address “bob@3050icp.com”.

  • Page 64: Delete Voice Mail User Accounts

    Tip: Many ISPs provide users access to servers for storage of regular e-mail. This external e-mail server can be used to store 3050 ICP voice mail if it does not require outgoing authentication for sending mail. The current release of the 3050 ICP is designed to work optimally with its own e-mail server.

  • Page 65: Setting Up The Autoattendant

    Network Setup Setting up the autoattendant The 3050 ICP is equipped with an autoattendant that plays a pre-recorded greeting to callers that directs them to dial an extension. By default, all incoming calls are presented to the autoattendant first. If you prefer to have incoming calls directed to a live attendant first, with the autoattendant as a backup, see “Live attendant position”...
  • Page 66 2. Click the autoattendant entry. 3. Enter the extension number and user name next to each key. Figure 14: Autoattendant Configuration Screen Option # connects a caller with the 3050 ICP general voice-mail inbox (7000 is the voice-mail extension number).

  • Page 67: Record Your Greeting

    Update button to save it as your new greeting. Autoattendant applications A simple autoattendant application such as the one provided with the 3050 ICP can be programmed to offer callers more options for reaching extension users. Groups You can program the autoattendant to give callers the option of dialing a group of extensions (for example, those in the “order desk”...

  • Page 68: Setting The Date And Time

    Technician’s Handbook Setting the date and time The 3050 ICP is pre-configured to obtain its date and time automatically from a Network Time Protocol (NTP) server as part of its network discovery process. This process cannot take time zones and daylight savings into account, so you may have to adjust the date and time manually, using the SME Server Manager application.

  • Page 69: Activating Servicelink

    Network Setup Activating ServiceLink The 3050 ICP Start Here Guide explains how to register your trial ServiceLink subscription with the Mitel Networks Applications Management Center (AMC). Once the subscription is registered, you must activate it on the 3050 ICP, using the following procedure: 1.

  • Page 70: Using The Default Telephone Configuration

    When a SIP phone has been autoconfigured, it displays its extension number on the LCD. If you have multiple networked 3050 ICPs, each can be assigned a separate range of 2-, 3-, or 4-digit extension numbers. In this case, a similar station-to-station dialing method can be used to reach any 3050 ICP-connected phone.

  • Page 71: Dialing Numbers On The Pstn

    2. Key in 7 or more digits. 3. Press the Dial softkey. Your 3050 ICP is pre-configured to pass the special three-digit services (411, 611, and 911) directly to the first available trunk without requiring the numbers to be preceded by “9”.

  • Page 72: Setting Up A Network Printer

    Setting up a network printer You can connect a printer directly to the printer port on the 3050 ICP, or you can connect to a network printer with an Ethernet interface via the Layer 2 switch. The 3050 ICP does not perform any filtering on print requests.

  • Page 73: Making Your 3050 Icp Secure

    As a security measure, the first time that users log in with any of the 3050 mktech, manager, or user accounts, they are required to select a new password.

  • Page 74: Changing Passwords

    The user password-change procedure is explained in the 3050 ICP Voice Mail User’s Guide. This guide should be copied and given to each SIP phone user. If users forget or lose their password, you can reset it to a known value, using the voice-mail configuration page (see “Setting up voice mail accounts”...

  • Page 75: Connecting Ip Devices To Your Network

    Before you can connect IP devices such as desktop computers or POS systems to your Layer 2 switch or to 5055 SIP phone Ethernet ports, you must configure them to work with the switch and 3050 ICP networking setup. Check your desktop computer network configuration TCP/IP is the protocol used to connect desktop computers to the 3050 ICP.

  • Page 76: Windows Nt

    Technician’s Handbook 5. Select “Obtain an IP address automatically”. 6. Click OK. 7. Restart your PC. You are now set up to connect to the 3050 ICP system. Windows NT 1. Log in to the PC with administrator privileges. 2. In the Control Panel window, double click the Network icon.

  • Page 77: Windows Me

    Properties. 5. Click Obtain an IP address automatically. 6. From the Adapter drop-down list, highlight the device that is being used to connect to the 3050 ICP system, then click Obtain an IP address from a DHCP server. 7. Click OK.

  • Page 78: Assigning Static Lan Ip Addressees

    DHCP, then you will have to manually assign an IP address to it that does not conflict with the ones that the 3050 ICP reserves for DHCP. To do this, assign your static IP addresses in the range of 192.168.215.20 to 192.168.215.
  • Page 79 5. You can leave the incoming e-mail server type as POP3. 6. For the Incoming mail (POP3, IMAP or HTTP) server, enter the 3050 ICP LAN port IP address (the system default is 192.168.215.1). 7. For the Outgoing mail (SMPT) server, enter the 3050 ICP LAN port IP address (the system default is 192.168.215.1).

  • Page 80: Setting Up Workstation Internet Browsers

    Some browsers need to be configured to access the Internet either directly or using a proxy server. For the 3050 ICP, your browser should be configured as though it is directly accessing the Internet (no proxy server). For example, if you are using Internet Explorer 1.

  • Page 81: Fill In The User Quick Reference Table

    Before your users can take advantage of these features, they will need to know some essential pieces of information. This information is captured for you on a worksheet which can be found in the 3050 ICP Voice Mail User’s Guide. We recommend that you •...

  • Page 82: Going Further

    ServiceLink subscription, you may want to visit the Mitel ServiceLink configuration page at https://mitel-amc.com to configure your Server monitoring and Alerts. • Installation of a 3050 ICP into an existing LAN or • 3050 ICP networking • Virtual Private Network (VPN) configuration...

  • Page 83: Chapter 4 Maintenance

    Chapter 4 Maintenance...
  • Page 84 Technician’s Handbook...

  • Page 85: Overview

    Overview The procedures in this section will enable you to test the basic functions of a new or existing 3050 ICP installation and to operate the system in a manner that will maximize system reliability and availability. Some of these...

  • Page 86: Is The System Healthy

    SIP phone on the 3050 ICP local LAN. 2. If you can call another SIP phone on the 3050 ICP network, then try a call to an external number to verify a call path to the SIP provider.

  • Page 87: Verify The Workstations Or Pos Systems And The Internet Gateway

    This procedure will verify the LAN connection between your workstations or POS systems, the Layer 2 switch, the 3050 ICP and your ISP. It will also verify the correct operation of your e-mail application and user account and authorization setup.

  • Page 88: Verify The Network Printer (If Present)

    USB port, or printers connected using the Layer 2 switch. Use a workstation connected to the 3050 ICP to print a test page on the printer. If the page does not print, refer to the troubleshooting section in Chapter 5 If your printer passed all tests, then you have a fully functioning network printer.

  • Page 89: Verify Autoattendant

    To test the autoattendant: 1. If you have a PSTN gateway, dial the public phone number of the 3050 ICP. If you do not have a PSTN gateway, dial 8000 form any SIP set. 2. When the autoattendant greeting plays, select an extension by pressing one of the numeric keys.

  • Page 90: Adding, Replacing Or Removing Sip Phones

    1. Plug the new phone into the 3050 ICP LAN. It will au- toconfigure to the next available extension number. If you have not already done so, remove the old phone now.

  • Page 91: Local Moves

    Since there is currently no way to move a user’s configuration from one 3050 ICP to another, if you move a user from one 3050 ICP to another, that user will be assigned a new extension number and voice-mail account.

  • Page 92: Changing A Sip Phone Extension Number

    If you need to permanently remove a SIP phone 1. Launch the configuration tool as indicated in “Launch- ing the 3050 ICP configuration tool” on page 42. 2. Click the Phones option from the navigation menu. 3. Locate the row with the phone that you want to remove.

  • Page 93: Powering Down Or Powering Up The System

    Powering down or powering up the system Phone service SIP phones depend on the 3050 ICP to set up and take down calls. If the 3050 ICP is powered down, existing broadband calls will be lost, and you will not be able to make new broadband calls.

  • Page 94: Power Up The System

    Press the power button on the front of the 3050 3 to 5 min . ICP to power it up. The length of the boot time is dependent on whether the system was powered down in a controlled manner or not.

  • Page 95: Recovering From A Power Failure

    Backing up and restoring your configuration It is good practice to back up your 3050 ICP configuration files whenever you make a change to the configuration. Having a backup of the configuration simplifies the process of restoring the system to full operation if you ever need to replace your 3050 ICP.

  • Page 96: Backup To Desktop

    Backup does not interfere with the operation of the 3050 ICP in any way. 1. Select a PC that is connected to the 3050 ICP LAN, has a Web browser on it and at least 1 Mb of free hard-disk space.

  • Page 97: Verify Desktop Backup File

    1. Using the PC that was used to back up the 3050 ICP, log in to the SME Server Manager, and click on Back- up or Restore.
  • Page 98 Technician’s Handbook...

  • Page 99: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting...
  • Page 100 Technician’s Handbook...

  • Page 101: Accessing The Mktech Tool

    Troubleshooting Accessing the Mktech tool There is an alternative login method that’s useful for performing some troubleshooting and system-upgrade procedures. This involves logging in as an “mktech” user. 1. To do this, point your browser to: http://192.168.215.1:8180 The login screen is displayed. Figure 15: Log-in page 2.
  • Page 102 Technician’s Handbook 3. Enter mkpa55w0rd in the Enter Old Password field. 4. Enter a new password in the Change Login Password and Verify Login Password fields, and then click Update. The full-version of the mktech console is displayed:...
  • Page 103 Troubleshooting Figure 17: Mktech console...

  • Page 104: Using The Watchdog View Page

    Technician’s Handbook Using the watchdog view page The 3050 ICP has a master process that monitors and controls the rest of the telephony software called the “watchdog.” You can view process status by displaying the watchdog view page. You can also use buttons on this page to shut down or restart individual processes.

  • Page 105: Troubleshooting

    1. Verify that the Layer 2 switch has power, is con- phones are working working figured, and is connected to both the 3050 ICP and the phones. 2. Check the Layer 2 switch port LEDs; they should be Green for each connected phone.
  • Page 106 Layer 2 3050 ICP will fail to switch. auto-configure the phone. (Page 2 of 6)
  • Page 107 Table 5: Troubleshooting Symptom Probable Cause Corrective Action Unable to make any Service provider has 1. Unplug the 3050 ICP from your digital modem, then external calls or not connected the plug a 5055 phone or a frequently unable to lines.
  • Page 108 Windows to perform their print functions. These printers cannot be used with the 3050 ICP. Note: The 3050 ICP does not have any printer drivers on it; it passes the print requests directly from the client computers to the printer in "raw"...
  • Page 109 Troubleshooting Table 5: Troubleshooting Symptom Probable Cause Corrective Action Cannot receive or Trunk gateway is not 1. Verify that your gateway is installed, configured and make calls on PSTN, working. has power. T1/E1 or ISDN trunk lines 2. If you have purchased an external gateway, check the gateway/Layer 2 switch connection.
  • Page 110 2. If you are trying to connect Layer 2 switch does or improperly a PC, try “pinging” the not work, but the configured. 3050 ICP to establish if phones do. there is a network connection. 3. Many network printers do not support DHCP for IP assignment (they use static IP assignment).

  • Page 111: Going Further

    3050 ICP Advanced Network Installation and Administration Guide, which is available at URL: http://www.mitel.com. If you have determined that a Mitel product is faulty, contact Mitel to obtain return-to-manufacturer authorization.
  • Page 112 Technician’s Handbook...

  • Page 113: Appendix A System Default Configuration

    Appendix A System Default Configuration...
  • Page 114 Technician’s Handbook...
  • Page 115 Some network configuration procedures require that you launch the SME Server Console Configuration process. This process is pre-configured to work with the 3050 ICP in a simple, stand-alone network server application. If, while in the process of reconfiguring one or more parameters in this tool, you need to reset any of these factory-default values, refer to table below.
  • Page 116 Technician’s Handbook Table 7: Network set up default configuration Description Default 3050 ICP WAN server address Assigned by DHCP by default 3050 ICP LAN Interface DHCP IP 192.168.215.65 - 192.168.215.249 Address Range 3050 ICP LAN Port Address 192.168.215.1 PSTN Gateway IP address 192.168.215.7...

  • Page 117: Appendix Bsip Dialing Reference

    Appendix B SIP Dialing Reference...
  • Page 118 Technician’s Handbook...
  • Page 119 SIP URL with global phone =phone number and specified gateway. SIP: +1 206 SIP URL with global phone 555-0246@1.2.3.4;user=phone number format and specified gateway Table 10: Mitel SIP Phone character entry Dial Press Once Twice Times Times Times Times Times...
  • Page 120 Technician’s Handbook...

  • Page 121: Appendix C Special Features

    Appendix C Special Features...

  • Page 122: Live Attendant Position

    If you need more information on the tool or dial-plan syntax, refer to the tool’s online help or the 3050 Advanced Networking and Administration Guide.
  • Page 123 Glossary...
  • Page 124 Technician’s Handbook...
  • Page 125 Autoattendant A simplified automated attendant application that enables the 3050 ICP to automatically direct incoming calls to specific extensions or to prerecorded messages. CAT5 A twisted pair Ethernet wiring standard used to connect 5055 SIP phones to Ethernet switches.
  • Page 126 Internet. Local Area Network. A network that connects PCs and other devices within a single location. Lightweight Directory Access Protocol. The 3050 ICP LDAP creates an LDAP local directory based on user account information. An LDAP server runs as a service on the 3050 ICP.
  • Page 127 Ethernet connection. Many ISPs that provide DSL connections use PPPoE. Point of Sales System is a IP-enabled device such as a credit-card scanner which can be connected to the 3050 ICP LAN. Public Switched Telephone Network. PSTN...
  • Page 128 Technician’s Handbook A Mitel Networks subscription service that enhances the ServiceLink security, reliability, and manageability of your network by providing Virus scanning, network alarm monitoring and reporting, Guaranteed E-mail, DNS Services, and a growing number of applications such as IPSEC VPN.
  • Page 129 Voice over IP. Used in IP telephony for controlling the VoIP delivery of voice information, using the Internet protocol. In the Context of the 3050 ICP, the Virtual Private Network creates a secure, encrypted remote IP connection between a VPN client and your LAN, using the Internet as the transport medium.
  • Page 130 Technician’s Handbook...

  • Page 131: Index

    DHCP Server 3050 ICP DHCP IP Address Range Description Dial by PSTN number Photo Dial by URL 3050 ICP LAN Port Address Dial from call log 5055 SIP phones Dialing aliases description Photo Do not disturb Domain Name Service Advisory Messages...
  • Page 132 Setting up Phone Firmware version a network printer Phone IP Address Set-to-set dialing Phone service Site Selection Phone service with 3050 ICP powered SME Console Configuration down SME console configuration process Phones, emergency Point of Sale Systems SME Root and administrator...
  • Page 133 Index SIP Phones Workstations Verify system health Toll Restriction Verifying the SIP phones Troubleshooting Voice mail Faulty phone Voice mail account setup Internet access LAN connectivity Layer 2 switch is not working Who am I Printer cable Who this guide is written for Printer driver Windows 2000 Printer IP address...
  • Page 134 Technician’s Handbook...

Table of Contents