Troubleshooting A Tape Backup Unit; Troubleshooting A Hard Drive - Dell DR4300 System Owner's Manual

8. Ensure that a power cable is properly connected to the drive.
9. Install the system cover.
Next steps
If the problem persists, see the Getting help section.
Related reference
Getting help

Troubleshooting a tape backup unit

Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1. Use a different tape cartridge.
2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation
for more information about device drivers.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
5. Perform the following steps to ensure that the controller card is properly installed:
a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b) Remove the system cover.
c) Reseat the controller card in the expansion card slot.
d) Install the system cover.
e) Turn on the system and attached peripherals.
6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics.
Next steps
If you cannot resolve the problem, see the Getting help section.
Related reference
Getting help

Troubleshooting a hard drive

Prerequisites
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files
on the hard drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1. Run the appropriate diagnostic test. See the Using system diagnostics section.
Troubleshooting your system 159